COMMUNICATION AND

INTERPERSONAL

RELATIONSHIP BY,M.MELVIN DAVIDM.Sc NURSING

1ST YEAR PIMS

INTRODUCTIONCommunication is the process of

exchanging or sharing ideas, feelings and information. It is a process necessary to pave way for desired changes in human behavior.

MEANING OF COMMUNICATION• Communication can be defined as the

process of transmitting information and common understanding from one person to another. (keyton 2011)

PROCESS OF COMMUNICATION

SENDER MESSAGE

• FEEDBACK

CHANNEL

RECEVER

SENDER

RECEIVER

MESSAGE• A message is the information which the

communicator transmits to his audience to receive, understand, accept and act upon.

CHANNELS• Channel is a physical bridge or media of

communication between the sender and receiver. The communication effort is based on three media systems:• Interpersonal communication•Mass media•Traditional of folk media

Interpersonal communication

Mass media

Traditional of folk media

FEEDBACK• It is the flow of information from the

audience to the sender. It is the reaction of the audience to the message. The feedback provides an opportunity to the sender to modify his message

TYPES OF OMMUNICATION

TYPES OF COMMUNICATION• One way communication• Two way communication• Verbal communication• Non-verbal communication• Formal and informal communication• Visual communication• Telecommunication

One way communication

Two way communication

Verbal communication

Non-verbal communication

Formal communication

Visual communication

Telecommunication

FUNCTIONS OF COMMUNICATION• Informative• Educative• Motivation• Counseling

Informative

Educative

Motivation

Counseling

BARRIERS OF COMMUNICATION• Physical• Psychological • Environmental• Cultural

REASON

ENVIRONMENT

SPECIFIC• Exactly what you want or need to the

listener. You must make sure that you have any supporting information, background or data that guarantees that your message and exchange will have clarity.

UNDERSTANDING

LISTEN

TIMEFRAME

INTERPERSONAL RELATIONSHIP• MEANING

An interpersonal relationship is a strong, deep, or close association or acquaintances between two or more people.

IMPORTANCE• To achieve educational or organizational

objectives• To understand and meet the individual needs• Social exchanges between two people or group

PHASES OF INTERPERSONAL RELATIONSHIP• Pre-interaction phase• Introductory / orientation phase• Testing • Building trust• Identifying problems and goals• Clarifying roles• Forming contract

• Working phase• Termination

PROBLEMS OF INTERPERSONAL RELATIONS• Loss of motivation

Loss of motivation to work on task and becomes ineffective because lacks the desire to produce.

PROBLEMS OF INTERPERSONAL RELATIONS• Indiscrimination opposition

A symptom of a bad relationship is resistance to suggestions.

PROBLEMS OF INTERPERSONAL RELATIONS• Operational problems

Operation problems will occur mostly in the group activities. If there is any conflicts among the group members or failure of communication between the members will leads that failure of achieving target.

PROBLEMS OF INTERPERSONAL RELATIONS• Task distortion

Interpersonal problems are often worked out on some aspect of the task that closely approximates the relationship that is of concern to the group.

PROBLEMS OF INTERPERSONAL RELATIONS• Authority problem• Reduced effectiveness concerns of

the group or leader leads to problem.

INTERPERSONAL RELATIONSHIP WITH INDIVIDUAL AND GROUP

• Nurse – patient• Nurse – family• Nurse – health team members• Nurse – community• Nurse – vulnerable groups

QUESTIONS…….???