COSP Safety Accountability

AWARE-NS is funded by the Nova Scotia Department of Health & Wellness

Train the TrainerSafety Accountability

Developed by Heather Matthews OHS Specialist

Objectives

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Content Review-What is accountability and where does it fit?-Accountability Vs Responsibility-What is Effective Accountability-Elements of Accountability-Key Performance Indicators

2 Overview Adult Education principles


Adult Education Principles

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Say It2 See it

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Write it

Remember it!

AWARE-NS is funded by the Nova Scotia Department of Health & Wellness

Safety Accountability

Developed by Heather Matthews OHS Specialist

Topic Covered

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Accountability Vs Responsibility2 What is accountability and where does it fit?

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Elements of Accountability

Key Performance indicators

Building Accountability

Objectives:Understand why accountability is the cornerstone of safety excellence

To be able to build an evidence-based accountability system(KPI’s) that effectively rewards workers for the desired outcomes.

KPI(Key Performance Indictor):is a type of performance measurement. May use KPIs to evaluate its success, or to evaluate the success of a particular activity in which it is engaged. Sometimes success is defined in terms of making progress toward strategic goals.

Integrated Safety Management System

A Safety Management system shall clearly define lines of safety accountability

throughout the organization, including a direct accountability for Safety on the part of

senior management

Integrated Safety Management System

Company CultureMission, Vision & Values, Resources

Tools AccountabilityActivities, Measurements,

Progress & Feedback

Safe BehaviourStandard, Practices &

Procedures

Safe EnvironmentTools, Equipment , Material, Environment

What’s Accountably?

Accountable: held to account; answerableAccountability: The state of Being accountable

Could be described as:Accountability is what gets things done.Accountability is more than responsibility

How do I do it?

Accountability is not about Blame and punishment

How Accountability Makes a Difference- “Success leaves Clues” Stephen Covey

EXERCISE

1What did your subordinates do today to make safety more likely?

How did you measure how well they did?

How did you reward them for doing it?

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What did you do today to make safety more likely?

Responsibility VS Accountability Responsibility is an obligation to perform duties•It relies on personal integrity•It does not necessarily have associated consequences

Accountability require consequences

•Consequence should be balanced•Someone is accountable when his/her performance is measured•When someone is responsible, his/her performance is not necessarily measured

The Objective is to motivate performance

What is Effective Accountability?

The “condition” of effective accountability exists when an employee’s authorized behavior is objectively evaluated and results in appropriate consequences

Effective Accountability =Authorized Behaviors + Objective Evaluation + Appropriate Consequences


Authority

At least three types of authority are necessary for a responsible person to perform assigned safety and health tasks effectively--these are:•Authority over the work

(employee/supervisor)•Authority over needed resources

(employee/supervisor)•Authority over employees

(supervisor)


Behavior•Behavior is an observable action. It’s something we do.

Evaluation•Evaluation is a judgement •Judge the behavior, not the person •Judgment should be based on fact not fiction

Consequence

The result or effect caused by our behavior.•Positive or negative•Natural consequences — hurt or health•System consequences- discipline or positive recognition

Accountability

Addressing the Root Cause.

Workers frequently know how to work safely, and at times choose to not work safety.

Workers often see others work in an unsafe manner and choose to say nothing.

Managers often fail to explore the reasons workers don’t work safely and thus don’t really understand the problem.

Accountability

Addressing the Root Cause.

Most organizations spend time, resources and effort to force compliance with safety rules, regulations and behaviors(thinking this is being accountable) in hopes of reducing incidents.


1. Create a Culture of Accountability

Do people see their supervisors and managers living up to their own role in safety performance?

Assess strengths and weakness in accountability between managers and individuals.

Explore such issues as keeping commitments, follow-though, support, holding others accountable and effective coaching related to safety and other key areas of performance and communication.


2. Set Expectations(KPI’s)

Defining who is accountable for what?

Need to set and get agreement on expectations (Measurable/KPI’s)

Changing Habits related to thinking, reactions and ultimately behavior is an important key to meaningful, sustainable change to safety

Accountability Fishbone Diagram What should KPI’s look like

Inspections

Training

Conversa

tion

Mee

tings

Initi

ative

s

What DO we measure?

What CAN we measure ?


3. Monitor Progress and Provide Feedback

Create an Accountable Support System to Sustain results

Implement and embed Personal and Shared Accountability Agreements within teams and between manager and individual contributors to support the new habits being deployed


3. Monitor Progress and Provide Feedback

Establish an agreed upon tracking system for staying focused on those new habits( not just the required tracking of incidents, accidents and injuries)

Provide supervisor with specific skills in coaching related to safety issues and habit changes

Develop Proactive Recovery Plans to get people back on track when they go back to old habits before an incident or injury takes place

Safety Key Performance Indicators (KPI’s)

“Lagging indicators "often are the tracking of injury statistics, exposure incidents, and regulatory fines.

“Leading indicators” are more predictive of future performance results. They are viewed as proactive measurements.


Suggestions: ◾Number of audits or inspections performed.◾Number and types of findings and observations.◾Timeframe required to close action items.◾Training completed.◾Near miss incidents.◾Hazard ID performed◾Safety committee meetings.

In either case, KPIs must be quantifiable and tied to specific targets.


Selecting KPIs

Which KPIs are best for a particular organization depends on several factors:◾Where is the organization today with respect to health and safety performance?

◾Where does the organization want to be tomorrow?

◾Who receives the KPI data and what do they do with it?

◾How are KPIs and the conclusions that are drawn from the KPIs communicated to others?

Safety Key performance Indicators (KPI’s)

Selection and Communication of KPI’s

Keep the following points in mind when selecting KPIs:◾Quantity does not equal quality.◾Measure the most important things, not everything.◾Ensure field and line management buy-in.◾Consider piloting metrics before rolling them out company-wide.◾Don’t let the cost of measuring exceed the value of the results.

Safety Key performance Indicators (KPI’s) Managing KPIs

For KPIs to be successful, there needs to be: a system for tracking, communicating, and improving performance.

If data are collected but aren’t communicated to the appropriate audience, efforts will not be successful.

Safety Key performance Indicators (KPI’s) Managing KPIs

In an effort to increase accountability developing a monthly safety dashboard to highlight safety performance for leading and lagging indicators in a simple and highly visible manner.

This method has been highly successful for increasing accountability and awareness.

Safety Key performance Indicators (KPI’s)

Finally, KPIs will evolve as the organization changes.

Health and safety managers should be prepared to continuously evaluate their progress in tracking health and safety performance and the benefits of the KPIs.

When necessary and appropriate, KPIs should be modified to reflect changing circumstances or drive further improvement

EXERCISE #2

Strengths and Weakness

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Objectives Reviewed

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Thank You!

Healthcare

COSP Safety Accountability