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PREPARED BY
GAINING PERSPECTIVE FROM DIFFERENT PERSPECTIVES
HxRefactored
Magga Dora Ragnarsdottir, Experience Design Director April 02, 2015
WHY DON’T WE?
•Because we are trained to work individually
• It’s called cheating
•Because it’s easier
• If nobody challenges your assumptions, it’s a lot quicker. Until it’s not.
•Because the larger the organization, the more silo-ed it becomes
•We are encouraged and rewarded to look only at our own domain, not overstep our boundaries
•Because we want to keeps our cards close
WHY SHOULD WE?
•A better understanding of the problem
•A better understanding of the environment it lives in and there for how to approach it
•Solutions you didn’t think of
•Obstacles you didn’t think of
•Backup where you need it
And then we’re
DONE!
HealthcareConsumer
ClinicianMarketing Hospital IT
HealthITVendor
Hospital Admin
??LegalDesigner
Then the only thing
you have to do is…
HealthcareConsumer
ClinicianMarketing Hospital IT
HealthITVendor
Hospital Admin
??LegalDesigner
NO ONE VIEWPOINT PAINTS THE WHOLE PICTURE
• Get them in early and whenever you need their expertise
• You’re not looking for permission from everybody.
• Just that they know what is coming and they know that you have taken their viewpoint into consideration
• Think about your solution from their point of view
• Validate assumptions
THE BEST SOLUTION FOR THIS PROBLEM
•More likelihood of creating a solution that
• Solves a relevant problem
• Fits the organization
• Delivers better care
PREPARED BY
GAINING PERSPECTIVE FROM DIFFERENT PERSPECTIVES
HxRefactored
Magga Dora Ragnarsdottir, Experience Design Director April 02, 2015