Mrs McTavish and the Elder Park Craft Cafe

an ALISS scenario

Today's agenda (1330-1700)

• ‘A few words from our sponsor’

• Walk-through & group discussion (you'll have

done your homework re context)

– Mrs McTavish and the Elderpark Craft

Cafe (including what's going on behind

the scenes to make it all happen)

– (Tea etc. on the hoof)

• Suggested next steps

setting the scene

• Sarah is in the middle of a consultation with Mrs McTavish, in the Yellow Practice, Govan Health Centre. Mrs McTavish is one of Sarah's older patients. She has had a lengthy history with the Practice.

• In common with a considerable proportion of her patients, Mrs McTavish has a range of social problems as well as her medical ones. For example she is lonely: her husband died some 10 years ago, and her children had already moved away. But she's always enjoyed knitting (Sarah has known this for a while) and it's good for her hands, which are getting a bit arthritic - Mrs M now worries about being able to keep up her knitting.

• Mrs M mentioned that her daughter had visited recently and had mentioned a place that could be nice to go to - there might be other knitters there. What was it called again? Elder Park..something...was it a cafe though? Mrs M was a bit anxious about being able to cope with a cafe - all those fancy drinks they serve nowadays...

Making a note 1• Not wanting to break the flow of conversation within the consultation, Sarah

scribbles down the details on a bit of paper and promises to find out more

about the 'cafe' - if it could help Mrs M keep on with her knitting, that could

maybe do a bit for her hands, and be a place to socialise that could help

her.

• ALISS Process - Sarah decides that she will follow up

this lead and try to identify the asset (a resource). She

has 'bits' of information - is it about knitting, is it a cafe,

does it have Elder Park in title, who runs it? (NEED -

your communities have needs)

Making a note 2• After morning surgery is over, on her way out Sarah stops by Kathleen, the practice

receptionist, for a quick word about any messages that have come in that need an

extra word. Sarah mentions Mrs M and the cafe and Kathleen says that that rings a

bell, and yes it could be useful. Why doesn't she have a quick look and see if she can

find out a bit more?

• ALISS Process - Kathleen is the administrator for the ALISS

account - she curates resources into the engine. All the practice staff

know that Kathleen is the key person in the practice for finding and

managing their resources. She also highlights interesting resources

to particular practice staff, their interest areas and the clinics they

run. She chaperones and shepherds the Govan Practice collection

of local information for practice staff but also keeps a check on other

collections & accounts in ALISS to enhance Govan collection.

(ALISS champions - shepherding resources to suit their needs but

also sharing into the wider national ALISS community)

the initial check 1• Kathleen checks for local resources on the practice information service.

Nothing comes up. But perhaps someone else might have already spotted

the cafe and put a link onto ALISS?

• No, nothing there either.

• OK so what about the web? She finds that there is something called the

Elder Park Craft cafe nearby.

the initial check 2• Perhaps that's what Mrs M meant?. She has a quick look at the original source and it

looks potentially useful, so she bookmarks the site in an email for Sarah, for a look

when she's next got time for this.

• ALISS Process - Like everyone else Kathleen will first check the

Practice information app [SM Support]. Then she checks via her

'MyALISS' account [use basic list in ALISS] to find any mention of

the resource, using terms 'knitting' and 'elder park' and 'cafe'. She

finds no record in her myALISS account (what about searching a

collection?(OurALISS?)). On th open web she does find what looks

like the resource. But beyond what's on the page, it's not easy to

evaluate. Kathleen she wants Sarah to take a closer look at the

resource as she knows Mrs M and the context of the consultation.

Sarah should be able to decide whether they think it would be

worthwhile following up not just for Mrs M but a variety of their

service users. (FINDING and beginning to evaluate the resource)

some quality assurance 1• Sarah next has a look at the webpage, thinks that it looks worth following up, and

contacts Natalie McFadyen, the organiser. After a general conversation about what

the new cafe centre is like, Sarah asks Do they run knitting groups at all? Well not at

present, but it so happens that that's one of the things that they do want to set up

soon. Could they let Sarah know when this is, because she has a patient who could

be interested? Yes of course, they'd like to provide that sort of service.

• ALISS process - Sarah explores the full meaning of this resource. What is

its aim and purpose and the intention? She wants a general feel for the

service and groups of service users that could use the cafe. She has a

particular question around knitting - but she could also have found out about

that it is aimed at the over 50 age group (great for Mrs M), already had

classes in sketching and painting and pottery. Also a crochet group has just

started. Sarah can see that this resource could be of value to many of the

practice service users especially her frailer older age group users who can

easily lose their confidence and there is a lack of 'safe' places where the

older population feel at ease. This is best done human-to-human(?)

(ASSESSING the resource)

some quality assurance 2• After the conversation, Sarah thinks that maybe the Elder Park craft cafe

could be a useful resource for several other patients she has. And perhaps

other people would want to know about it too. How to get the message out?

Perhaps putting a note on ALISS could do the trick...

• ALISS Process - Sarah knows that sharing the Elder

Park Cafe resource makes sense, and that means

beyond the lever arch folder that sits in reception. For

example she knows that GP practices in Cardonald

would love to know about this - the number 17 bus takes

7 mins directly from Cardonald to Govan so an easy

route for their service users. The Cardonald GP

practices have a collection in ALISS too. (ALISS beyond

the immediate community, sharing platform)

some quality assurance 3• She asks Kathleen if she would curate the record into Govan ALISS and alert her

counterpart Lesley in Cardonald Practice

• ALISS Process: (adding a curation to the original)(getting

an alert on a topic/locality that you're interested in [show

how this might work, via sight of the basic list of results

from the Engine)

spreading the word 1...• ALISS process - Kathleen is the main admin for ALISS

in Govan yellow practice. She uses the following information to create a record [must clarify whether K is doing this, or adding a curation] - name of resource, URL, place name and postcode (if she has it), contact details (telephone, email). She also creates some social tags to give ALISS users a fuller picture of what the resource covers - she adds cafe, 50 plus (?), pottery, art, crochet, getting social. When they start the knitting class, (Natalie the community coordinator said she would call) she can add a tag for knitting. She also asks Natalie whether she would mind if she wants her name put on the record as the main contact - Kathleen knows that people information needs to be protected. (ALISS creating the record).

spreading the word 2...• ...later...staff in the Yellow Practice, and other practices at the Govan Health Centre,

have signposted various people to the cafe, having seen it mentioned in lists that

they've got from their ALISS-connected app locally. (having searched on different

terms? they weren't searching on knitting)

• ALISS Process - the app highlighted the resource for

other reasons such as the pottery, art and crochet.

...to infinity and beyond 1• ....later.. the ALISS-person in Ibrox Health Centre nearby spots the Cafe on her list of

new local resources that have been loaded recently, likes the look of it, and curates it into her stuff too.

• ...later...one of the practice staff there pick up on the cafe and signposts one of her patients along too.

• ALISS Process - Practice Nurse Helen is an ALISS account-holder at Ibrox Health Centre. She sees the ElderPark Craft Cafe in the ALISS new content feed [myALISS or the app?]. It looks just the ticket and the number 21 bus would take her service users straight along Shieldhall Road in 10 mins. And she can think of at least 3 people she would suggest this to immediately. Helen has a look at the profile & the other resources that the other account holder has input [go to resource, click on owner, etc]. She curates the resource into the Ibrox ALISS account - and adds the bus route number as extra information…

...to infinity and beyond 2• …During a consultation next day Helen's colleague Dr

Smith looks for something local for Mr Andrew (a 50

something recovering stroke patient) who is looking for a

place to go to get out and about, have a cuppa and

perhaps do a class. It must be a short bus journey - this

looks ideal. Dr Smith annotates the list of results, and

sends the product to Mr Andrew.

wouldn't it be nice if...• ...The cafe staff are interested to see this increased traffic from nearby

Health Centres, and Natalie McFadyen plans a breakfast meeting for

Primary Care staff, to think about other helpful things to develop together...

• ALISS Process - Natalie wants to find out more about

ALISS. It appears to work a treat and they are the getting

good numbers of service users who also have good

ideas about what next in the community. She sees ways

in which they could co-design for the future. Natalie also

believes that ALISS could help her organisation Impact

Arts connect better to their communities across Scotland

- they have a lot of great projects, resources and events

to share and they will only be as good as the community

that get involved. She applies for an ALISS account, and

starts amassing curations...

some possible next steps

• next week: o boffins meet to sift the list of requirements

(NB. this list is sharable)

those relating to tech are written down tidily and further sub-divided

others are also written down tidily

o relevant sign-offs are acquired

• the week after:o software development starts

• Soon after that:o work underway on related guidance, Ts&Cs, etc.

o discussions with interested parties about test-driving what's developed (a.k.a pilot)

one channel for delivering info