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Disclosure for this Presentation
Presenters’ Disclosure: We have no relationships with commercial interests.
Managing Potential Bias:No potential bias needs to be addressed and/or managed.
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Our Teachings: Community-driven Quality Solutions
FNHA Quality Improvement and Safety Network MembersHeather McDonald | Milly Price | Randall Brazzoni
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Perspectives on Quality at FNHA
FNHA Services
Ensuring First Nation communities receive
culturally safe and quality care from FNHA-
delivered services
Provincial Services
Engaging the broader system and advocating
for First Nations interests to receive
culturally safe services
FNHA-Funded Community Services
Promoting quality and cultural safety through
FNHA funded and supported community
services
Supporting Quality for BC First Nation Health Services
Foundational Service PracticePromotes: An Indigenous Approach - First
Nations Perspective on Health and Wellness and Wellness Models
Engagement and Collaboration - with communities and community members
Leadership and Ethics - through a cultural safety and humility lens
Safety - keeping our people safe is always the priority; our clients, community members and staff
Service Excellence - systems, operations, programming and outcomes aim to reduce liabilities and increase accountabilities and care
Care Outcomes and Improvements Are: culturally rooted and defined inclusive of First Nations practices -
giving and receiving holistic and responsive relationship based with lateral kindness accessible, effective and innovative evaluating change with meaningful
outcomes integrated, coordinated and aiming of
continuous improvements across teams, disciplines and services -
working together
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www.fnha.cawww.fnha.ca
FNHA QUALITY IMPROVEMENT AND SAFETY (QIS) NETWORK
Leading BC First Nations Quality Health Services and Quality Improvement Efforts- Indigenous teachings leading Indigenous practices -
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Kwakiutl District Council – Worklife Balance as Wellness
www.fnha.ca
Our Focus: living out our mission – “Gawalla xa hamattalla”; “Helping our People”. We believe in the foundation of our potlatch life; that we must respect and honour our people by delivering health services that promote and uphold the dignity of our co-workers and the communities we work with.
Our Process: we have developed and implemented an Indigenous and holistic work-life balance policy.
Our Teachings: respecting and honouring our people allows us to deliver services and programs without stripping the dignity of the people we work with. This is carried out by raising staff awareness which in turn, increases community health around prevention behaviours, engaging in self care activities and promoting wellness on all levels. We provide the tools and education for everyone to become their own wellness champion.
Our Successes: ideas and actions that promote worklifebalance, decreased staff sick leaves, and an increase in community members accessing health promotion activities.
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Seabird Island – A Lateral Kindness Movement
www.fnha.ca
Our Focus: Addressing violence in the workplace and community – between staff and community members.
Our Process: Guided by the traditions and teaching as River People, implementing an Indigenous-based lateral kindness movement; to focus on kindness as a force and source of our individual and collective strengths – relational and collective focussed awareness, training sessions and concrete tools and ideas for implementing new behaviours.
Our Teachings: Our staff and community members want to return to and relate with people in a way that restores and strengthens the cultural fabric of our community. To relearn teachings from the past and chart a good way forward with everyone working together, with care and wisdom.
Our Successes: Active participation in our Wall of Kindness,random acts of kindness, attendance at learning sessions, reduced incidents of violence, staff retention, and staff and client satisfaction.
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Carrier Sekani Family Services – Two-Eyed Seeing, Culture Heals
www.fnha.ca
Our Focus: To confirm service believe and practice that seamless integration of culture and cultural practices along with clinical practices can further health and healing for substance use disorders.
Our Process: Joined a national research initiative to confirm existing believe and practice that culture heals. Based on successful research outcomes, developed an Indigenous Wellness Assessment Tool to demonstrate how culture is a valuable and impacting intervention for healing our community members and clients.
Our Teachings: Carrier Sekani people believe in land based healing that is rooted in cultural protocols, ancestral laws, traditions and teachings. The next step is to initiate a study at Ormond Lake, further affirm service approach and understand the fuller impacts of merging the two practices – clinical and cultural.
Our Successes: identify and develop and apply culture based indicators of health and wellness; implement new self evaluations for clients after their stay; track rates of sobriety after one year and #/% of program participants who choose to stay in their community for care and recovery.
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Now its YOUR Turn! Share YOUR Teachings with Us!
REFLECT ON THIS QUESTION:
NAME ONE IDEA or ACTIONon how First Nations culture and holistic views
of health and wellness can be better respected and integrated into
your role, services or organization?
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Gathering Good Ideas – 25 gets you 10!
WRITE YOUR ANSWER DOWN: Cards are at your table
GET UP WITH YOUR NOTE AND A PEN: Join the open circle
AS A GROUP: At the paddle click, start and pass cards as many times as you can before the next paddle click. If you get your own card or a card you already had when passing, immediately pass it on to another person.
AT STOP PADDLE CLICK: READ THE ANSWER ON THE CARD YOU HAVE.
RATE YOUR LIKENESS FOR THIS IDEA ON BACK OF THE CARD, RATE IT OUT OF 0 – 5 RANGE:0 - this idea does not excite me; 3 - this idea excites me; 5 - this idea totally excites me!
WITH NEXT PADDLE CLICK, PASS AND RATE 5 MORE CARDS: Continue passing and rating ideas until you hear the final paddle click.
AT STOP PADDLE CLICK: Look at the back of the card you have and see the 5 scores. ADD them up and it will be a TOTAL OUT OF 25.
TOP RANKED IDEAS are READ OUT TO GROUP: 25/25 , 24/25, 23/25, 22/25…
POST TOP TEN IDEAS! Be a Change Agent – Your Idea = cultural safety and humility pledge?
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www.fnha.ca
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THANK YOU! QUESTIONS?
www.fnha.ca
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How to Connect with Us:
Heather McDonaldHealth Policy and Quality OfficerEmail: [email protected]
Milly PriceProgram and Project Support CoordinatorEmail: [email protected]
Randall BrazzoniAddiction Recovery Programs LeadEmail: [email protected]
Parm PooniaProgram LeadEmail: [email protected]
