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Problem Solving –

Root Cause Analysis

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Clearly define the problem

TEAM approach (different departments = broader view of situation)

Ask Why? Why? Why? Why? and Why? (Get to true root of the issue)

Develop and Implement Action Plan

Corrective Action Effective?

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NOT eliminating the Root Cause The problem will come back TIME wasted; repeating the work Frustration by all involved

Yes, root cause analysis does take a little more time up front but it will save you time and frustration in the

long run!

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