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INTRODUCTION.
Are you too busy to actually find time building rapport with patients? Guiding the elderly to the lavatory or helping the sick eat or change their clothes are some of the basic things you can do to let them know they are well taken cared of. Establish a good relationship with them through simple techniques below.
USE SIMPLE WORDS.
For you to be fully understood, always use simple English words and avoid the technical terms. This shows that you care for them on a very personal level.
NEVER APPEAR UNINTERESTED.
Talking to patients especially to the elderly requires time as some of them have difficulties in expressing what they exactly feel. Give your full attention and do not appear to be in a rush to create an impression of real concern.
TALK CLEARLY AND SLOWLY.
A warm and well modulated voice will help your patients absorb the information and commit to memory the things they need to do for them to get better.
USE YOUR HANDS TO COMMUNICATE AND EXAMINE.
If you can’t draw a diagram, use your hands to help them understand what you’re trying to say. For instance, you can use your clenched fist and an open hand resisting an impact to demonstrate how bone density prevents fractures.
ALLOW YOUR PATIENTS TO SPEAK AND LISTEN.
Giving at least two minutes of your time listening to your patient’s complaints will make them feel important. No matter how mundane, insignificant and out of scope their thoughts seem to be, always be ready to listen.
INITIATE SMALL TALKS.
By simply asking how they slept last night or how they feel at the moment, patients will find you warm and accommodating. You’re there not only to do the rounds but also to check on them like what a typical family member or loved one would do.
BE THOUGHTFUL.
Going the extra mile by giving kids some treats or cute stuff they can play with will help them recover fast. A “Get Well Soon” note given to adult patients will also help a lot in making them feel better.
ALWAYS ANTICIPATE YOUR PATIENT’S NEEDS.
One way of showing that you care is by consistently making them aware that you’re available whenever they need help. Make yourself accessible so you can regularly check their health status and make sure they’re comfortable.
GIVE POSITIVE FEED BACK.
Always appreciate your patient. Say how you like to see them get healthy and look good day after day. A simple display of appreciation can lighten up their mood and encourage them to get better as living daily on their own is quite a lonely experience.
ALWAYS GREET THEM WITH A SMILE AND VISIT THEM BACK BEFORE YOUR SHIFT ENDS.
This is a gesture that is just heart-warming for patients. Tell them that you’ll be seeing them on your next shift and don’t forget to introduce the incoming nurse.
