Welcome to OUR home ! By John D Hurbon

How to create, maintain and implement

Fundamental and Foundational Principles

to achieve excellence in providing

Adult Daily Caregiving Needs

OUR home is a SAFE PLACE• What does it feel like to be in a safe place?• Where is the safest place you have been?• Who has helped you feel safe?• How can your body language say safe?• Would you consider yourself a peacemaker?• Do you connect with people in a calm way?• Communicate the meaning of safe without

using any words. Use facial expressions.

The Power of Laughter

• Watching funny TV Shows, Listening to funny stories and laughing out loud helps a lot.

• Bring into work some articles, jokes, stories or tell a life history story that happened to you.

• Keep away from and don’t play violent shows, gossip TV, and refrain from repeating negative comments that hurt others. Keep it FUN.

• When was the last time you laughed whole-heartedly and really enjoyed yourself.

What does OUR HOME mean?• When you enter work the fundamental fundamental

principleprinciple is you are entering someone else’s house. This is THEIR HOME.

• The foundational principlefoundational principle is the person you work for lives peacefully in this house.

• The fundamental principlefundamental principle is that you are a valued guest of each resident.

• The foundational principlefoundational principle is the residents we serve write your paycheck and deserve excellence. Remember that they are #1.

OUR HOME is sacred• Just as there is an etiquette in a church, a

mosque or a synagogue, mandatory respect is to be given to our clients inside of THEIR HOMETHEIR HOME. We are there to serve.

• The sacred nature of living peacefully must be our primary focus in our field of caregiving as a foundational principlefoundational principle.

• When people trust each other, a feeling of security and happiness is cultivated.

• Our job is being nice, happy and wise.

I, ME vs. Us, WE

• When a caregiver/staff comes into work with an I, ME mindset they think more about themselves and their own lives.

• I, ME attitude exuded from caregiver/staff puts the residents in second place.

• Us, WE is an attitude that while I am at work in someone’s HOME my attention is directed to their needs 100%.

• Us, WE is a fundamental principlefundamental principle.

Why TEAMWORK wins• Abe Lincoln said, “A house divided against itself can

not stand.” • Division amongst caregivers / staff yields

unhappiness.• Bring disagreeable situations, fellow employee

misunderstandings along with solution suggestions to correct what you perceive as a problem to the attention of managers, not to other staff, especially not in the HOME ENVIRONMENT. Keep developing the ability to refocus on positive actions for the benefit of our beloved residents.

• Everyone needs a compliment so be generous and give them out with a friendly smile.

WHY Teamwork makes us strong

• Just as easy as it is to complain without offering a solution, the result is still no work gets done and the residents suffer.

• When staff work together and solve issues before division can take root, the TEAM WINS and the results motivate everyone.

• The foundational principlefoundational principle is we must all work for the same result…happy clients.

Is Your work a Blessing?• What does your employment here accomplish in your

life? • Do you see your job as a blessing? How so?• If money were not a concern, would you still provide

caregiving services to people? Volunteer work?• DO YOU BELIEVE you are being a blessing to the

residents you care for? Do you enhance their lives? Name 3 things you do that portray this claim.

• Can you remember a time when you called out from work on purpose without regard for others?

• Do you see yourself as a problem solver or a problem finder ?

How meaningful is your work?

• On a scale of 1 to 5, 5 being best, how meaningful is your work to you? Uncertain?

• What part of your job do you least enjoy?

• If you could change anything about your occupation, what would you change and how would you go about making the change?

• What frustrates you most in the course of a day and how often do you get annoyed?

Anyone got a Tic-Tac• When breath is “less-than-fresh” or smells bad,

do you act right away to correct it?• If staff members have smelly breath, a

fundamental principlefundamental principle is to correct it.• Because we interact so closely with our clients,

being in the habit of excellent hygiene (body and breath odors) must be a daily priority to ensure good relations.

• Poor hygiene can have negative impact on our prospective clients raising questions about what care they can expect from us. We can lose business.

A place where Happiness happens

• Enjoy and promote happiness in facial expressions and see positive results fast!

• Be happy and uplifting in small, kind ways.• We at Arizona Skyline Assisted Living Home

http://www.azskylinealh.com seek to create Happy Home Environments and it takes the powerful focus of everyone’s efforts to get along, we enjoy the lives we care for and keep the main thing the #1 #1 Foundational Principle, Foundational Principle,

• WE ARE A TEAM AND WE CARE DEEPLY FOR WE ARE A TEAM AND WE CARE DEEPLY FOR THE PEOPLE WE SERVE, EVERYDAY.THE PEOPLE WE SERVE, EVERYDAY.

Decide today to “Be A Pro”• We are what we repeatedly do, excellence,

then, is not an act, but a habit. – Aristotle

• Doing your job without creativity is average, mediocre and par for the course. However, creating a career that embodies all that you stand for, all that you believe in, and gets you passionate about the difference you alone can make in the lives of people who need you is audacious and makes you a professional.