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16 slides on mee,ng community info needs in #Oakland Susan Mernit April 25, 2014 @innova,ng the local news ecosystem

10 ways to meet the information needs of your community

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How do you really engage with local audiences to address their interests and needs as a web publisher?

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Page 1: 10 ways to meet the information needs of your community

16  slides  on  mee,ng  community  info  needs  in  

#Oakland  Susan  Mernit  

April  25,  2014  

@innova,ng  the  local  news  ecosystem  

Page 2: 10 ways to meet the information needs of your community

Oakland,  California,  pop.  400  K    

Page 3: 10 ways to meet the information needs of your community

Our  independent  #futureofnews    Nonprofit  runs  3  informa,on  projects:   Oakland  Local   Live  Work  Oakland   Oakland  Police  Beat  

Page 4: 10 ways to meet the information needs of your community

And  one  economic  development,  youth  employment  project  that  gets  local  small  businesses  online  and  teaches  youth  about  careers  in  tech—  

                                                                         Hack  the  Hood  

Page 5: 10 ways to meet the information needs of your community

Photo  by  Paula  Wirth  

90,000  people  read  our  content  monthly  

28,000  follow  us  on  social  media  

42%  are  under  35  38%  iden,fy  as  people  Of  color  22%  iden,fy  as  LGBTQ  

Page 6: 10 ways to meet the information needs of your community

Photo  by  Bonnie  Chan  

Readers  post  more  than  30  stories  a  month,  including    the  widely  read  “20  ways  to  not  be  a  gentrifier”—a  very  hot  topic  in  the  Bay  area  right  now  

*yes,  this  is  #occupyoakland,  2012,  Photo  by  Bonnie  Chan  

Page 7: 10 ways to meet the information needs of your community

Photo  by  Sophia  Hussain  for  Hack  the  Hood  

Lesson  #1:  Listen  

Page 8: 10 ways to meet the information needs of your community

Photo  by  Howard  Dyckoff  

Lesson  #2:  Use  social  media  to  talk  to  people,  ask  ques,ons    

Page 9: 10 ways to meet the information needs of your community

hbps://www.flickr.com/photos/docsearls/13934254662  

Lesson  #3:  Use  surveys    and  data  to  learn  about  your  audiences,  where  they  live,  ages,  gender.  

Page 10: 10 ways to meet the information needs of your community

Photo  by  elikah  lovage  

We  listen  and  then  build  to  solve  problems.  

Oakland  Police  Beat,  launched  April  2014,  reports  on  police  accountability  using  data  journalism  

Page 11: 10 ways to meet the information needs of your community

Live  Work  Oakland,  launched  November  2013,  reports  on  tech  &  business  innova,on  and  tracks  local  start-­‐up  scene.  

Page 12: 10 ways to meet the information needs of your community

Oakland  Local,  community  media  site—general  news  &  informa,on  -­‐-­‐more  inclusive  than  legacy  media  

Page 13: 10 ways to meet the information needs of your community

Use  lean  start  up  and  itera,ve  development  principles  Always  plan  for  sustainability-­‐-­‐realis,cally  

Use  data  to  know  when  to  pivot  Play  to  your  strengths  in  mee,ng  community  needs  

Page 14: 10 ways to meet the information needs of your community

Be  a  great  partner  with  other  local  community  orgs—  but  be  true  to  your  mission  and  goals.  

Page 15: 10 ways to meet the information needs of your community

For  more  informa7on  

Sites:  Oakland  Local:  oaklandlocal.com  Live  Work  Oakland:  liveworkoakland.com  Oakland  Police  Beat:  oaklandpolicebeat.com  Hack  the  Hood:  hackthehood.org  

Social  media:  @oaklandlocal  @hackthehood  @olpolicebeat  @liveworkoakland  

Page 16: 10 ways to meet the information needs of your community

hbps://www.flickr.com/photos/zoarvalleyhog  

Stay  in  touch  

Susan  Mernit  [email protected]  @susanmernit