APNIC Services Session APNIC 39 Fukuoka, Japan

George Kuo

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Speakers

George Kuo •  APNIC Services Roadmap

Kevin Meynell •  Training Update

Vivek Nigam •  Service Improvements

Guangliang Pan •  Registration Services update

2014 Services Roadmap Update

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APNIC Services Roadmap

Services development

plan

Deliverable in the next six months

Add value and quality

Opportunities for inputs

and comments

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4th Q 2014 ------------------------------------- 1st Q 2015

Instant Feedback System

✓

Improve Transfer

Information ✓

Maintainer Management in

MyAPNIC è

MyAPNIC 2-Factor

Authenticationè

More New Training Courses

✓

Additional option to make

payment è

Easier Invalid Contact

Reporting ✓

Easier Access to MyAPNIC

è

Faster Contact Updates

✓

2014 Services Roadmap

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Instant Feedback System ✔

Give your feedback quickly and easily

Instant feedback system is available for •  MyAPNIC •  New transfer web pages •  Helpdesk contacts

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Instant Feedback System ✔

Feedback for

MyAPNIC

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Instant Feedback System ✔

Feedback for transfer

pages

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Invalid Contact Reporting ✔

Improved tool to report invalid contacts quickly and easily

This improvement helps you to •  Search Whois and report at the

same time •  Specify which invalid contact to

report quickly

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Invalid Contact Reporting ✔

Search and report

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Two-factor Authentication è

Alternative two-step verification

Two-factor Authentication is •  Faster to setup than APNIC digital

certificates •  Browser independent •  Commonly used & secure

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Faster Contact Updates ✔

Update Whois contacts for your IP addresses directly via MyAPNIC

•  You don’t need to send a request to APNIC anymore

•  You can make updates when needed •  You can update tech-c, admin-c, mnt-

irt, language, geoloc & notify

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Faster Contact Updates ✔

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Improve Transfer Information✔

Redesigned transfer web pages

New transfer pages are designed to •  Help you find answers quickly •  Provide less text to read •  Use simple and plain English

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Improve Transfer Information✔

www.apnic.net/transfer

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MyAPNIC Maintainer management è

Improved Whois update experience

This enhancement provides benefits of •  Automated addition of Maintainers •  Automated password sync for all

users •  Corporate Contacts to manage

privilege for other individual contacts

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Additional payment option è

An additional payment option for new and renewal Members

Paypal payment option will be available in 4th Q 2015

2015 Services Roadmap

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2015 Services Roadmap

Improve access to APNIC Helpdesk support

Improve access to online

information and services

Obtain Members’ feedback to guide future improvement

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2015 Services Roadmap

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2nd Q 2015 ------------------------------------- 3rd Q 2015

New web pages for ‘Services’

Whois data quality improvement

‘Statistics’ page improvement

Toll free phone number &

Skype integration

MyAPNIC Survey Training Survey

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New Services Web Pages

www.apnic.net/services

•  Improve navigation to all services pages

•  Help you find information quickly •  In simple and plain English

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Statistics page improvement

www.apnic.net/statistics

•  Less clicks to get to the resources statistics

•  Download files in different formats •  New resources graphs

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Whois Data Quality Improvement

Ongoing Whois improvement in 2015

•  Review and update records registered by APNIC (eg description, remarks)

•  Update incorrectly referenced objects (eg use of APNIC’s email addresses)

•  Develop a Whois registration guide

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Your input is important!

www.apnic.net/services

Give your feedback and comments on the Services Roadmap

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