FIRST LIGHTAn MD&I project by Fjord London and

Ensemble pour la Difference

• OUR CLIENT & BRIEF• THE DEMOCRATIC REPUBLIC OF CONGO• A MESSAGE FROM THE KING• CO-CREATION IN AFRICA• R&D• TESTING, TRAINING PREPARING• INTERNET AS A SERVICE• INSTALLING THE INTERNET• A COMMUNITY SERVICE - IMPACT

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A designerly approach to integrating people needs

with business needs and technical possibilities

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MD&I BRIEFThe First Light Project will use Fjord’s capacity for design and innovation to develop services that improve daily life and empower communities living in the Kivu region in the east of DRC. This will be done in two ways 1. By developing and implementing a community service that delivers practical benefits at ground level and increases the community’s ability to sustain progress. 2. By training and mentoring a core team of Congolese people in the skills, tools and methods needed for them to become leaders in design and innovation.

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OUTCOMESThe intended outcomes after oneyear were:

1. A measureable improvement in the quality of daily life for 10,000 people

2. A base level capacity for design and innovation within Ensemble

3. Learning for Fjord about design and innovation within extreme constraints, and about digital innovation in Africa

4. A compelling case study

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DEMOCRATIC REPUBLICOF CONGO

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“The future of technology for Africa is not in playing catch-up. But in looking at the things we lack and using each of those gaps as an opportunity for us to invent something we can use to leapfrog the rest of the world”

WHY WORK IN A PLACE OF EXTREME CONSTRAINT?

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A MESSAGE FROM THE KING

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Island kingdom in Lake Kivu70 kms x 5 kms300,000 peopleLiving on less than $1 per dayNo electricity5 motor vehicles

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Idjwi are amazingly beautiful and have a combined population of around 300,000 pupol

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The region’s forests are home to diverse wildlife including the world’s largest population of gorillas and its agricultural land is rich with thousands of hectares devoted to high value crops such as coffee and cacao

The land also produces a wide spectrum of minerals including coltan, tungsten, casterite, gold and copper. It’s mineral wealth combined with that of other provinces makes DRC one of the richest countries in the world

And yet Kivu is one of the poorest regions in DRC, itself one of the poorest countries in the world. In 2015, DRC was ranked 176 out of 187 countries on the Human Development Index and 177 out of 183 in GDP per capita

Many families eat only once per day and malnutrition amongst children is widespread. Low incomes mean that around 40% of children have no education at all and few make it into secondary education

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Methane lakeBanditsWeatherSmuggling

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CO-CREATION IN AFRICA

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DISCOVERY METHODS (DR P)

Still from video

Patient persona exercisePatient pathway exercise

Olly

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CONCEPTING (DR P)

Three key concept posters pasted as images, with titles underneathWe talk over these to show a range…

Olly

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RESEARCH & DEVELOPMENT

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ISPs Local InfrastructureOwners

Users

ON IDJWI THE INTERNET NEEDS TO BE CO-CREATED

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HOW DO COMMUNITIES DO IT?

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WE NEEDED TO FIND OUT WHAT DEVICES PEOPLE HAVE ON THE ISLAND

Most islanders that own a phone (which is a small percentage) have basic feature phones.

The exact model will determine the kind of services they can participate in.

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WE NEEDED TO TEST WHAT THE VALUE OF THE MESH MIGHT BE

• What forms of content, information and communication feel most compelling to local people?

• Who most needs to send out information, and who most needs to receive it?

• How and where might people use the mesh?

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SO WE DEVELOPED MATERIALS EXPLAINING THE IDEA OF THE MESH TO LOCAL PEOPLE…

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AND INVITING THEM TO IMAGINE WHATITS VALUE MIGHT BE

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MODELLINGANTENNA

ELEVATIONIN 3D

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CALCULATINGPOWER NEEDS

POSITIONINGANTENNAS

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UNDERSTANDING SOLAR ENERGY

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INTERNETACCESS POINTS

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Research report from IdjwiSouth Kivu, DRC

February 2016

Bulega Village

Bugarula Village – pop 10,000

HospitalUFINWomen’s Coop

CoffeeCoop

North

Bugurula Village

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Live GPS Data

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TESTING, TRAINING,PREPARATION

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TRAININGWe realised that we needed to test the antennas with the people who will beinstalling them.

We also knew that we had to progress the task of training Ensemble in the tools and methods needed for them to become leaders in design and innovation.

We invited Patrick Byamungu, Director of Ensemble over to the UK for 2 weeks of training and prototyping at Fjord London.

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Fjord Evolution provided Service Design workshops.

These included introductions to design and design thinking.” Using real business and customer challenges that Patrick encounters in the field, we took him through the approaches, to understand and apply the methods.

We passed over the importance of story-telling techniques in customer on-boarding.

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LONDON TO INVERNESS

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ANTENNA PROTOTYPING & MAKESHOP IN SCOTLAND

We flew Patrick, Mike, and Anders (from their partner charity “Falling Whistles”), plus 4 boxes of heavy antenna equipment to Scotland.

The Lord Lieutenant of Ross & Cromarty, the representative of Queen Elizabeth in the north east, connected us with landowners willing to help.

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Local landowners helped us scope out a 5km and 20km test location

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Our first 5km test wassuccessful

But it was quite cold forPatrick!

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The success of the test warmed his spirits!

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The next day, the weatherwas not on our side for the 20km test.

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We also needed to hike quite far off road with the antennas.

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We also needed to hike quite far off road with the antennas.

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In low visibility, we needed to use compass bearings and fine adjustments.

Eventually we got a successful signal, transmitting 100mb/s

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We worked through the service model and implementation for the public display

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INVERNESS TO LONDON

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TRAININGPatrick presented back to the studio his retrospective of the training.

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TRAININGPREPARATION FORINSTALLING THE INTERNETON IDJWIWe had 5 weeks in order to:

Source all the antennasProgram each antenna for transmission at the right elevation and distancesDefine the power requirementsNetwork the systemPlan the build of the antenna mastsDesign and develop the display systemDevelop a display management applicationProduce installation guidesPrepare customs documentation

KIOSK DESIGN

Access doorway

Work station for editor

Open window visible from

street

Open window visible from

streetMonitor that can

be moved by editor close to window

Outside seating for people accessing

internet

Mast fixed to ouside of the kiosk

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INTERNET AS A SERVICE

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IN DIGITALLY MATURE ECONOMIES, THE INTERNET HAS BECOME LIKE A UTILITY

“People don’t really know what to do with the internet when you give it to them for the first time... You can’t give people a clean Google page, it’s absolutely meaningless for most of the communities we’re dealing with.”

ALAN KNOTT-CRAIG, PROJECT ISISZWE

IN DRC, THE INTERNET NEEDS TO BE MORE LIKE A SERVICE

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NO DIGITAL SKILLS

LOW LITERACY

CURATION & ON-BOARDING

CUSTOMIZED CONTENT

EXTREME CONSTRATINTS… SERVICE-LIKE REQUIREMENTS

MINIMAL BANDWIDTH CONTENT PRIORITISATION

DRC’S EXTREME CONSTRAINTS GIVE RISE TOSERVICE-LIKE REQUIREMENTS

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INSTALLING THE INTERNET

Idjwi1. Back story2. Learning3. Short term needs4. Medium term needs

A COMMUNITY SERVICE - PAMOJA NET

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200 CUSTOMERS A MONTH – MANY TRAVELLING OVERNIGHT ON FOOT

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DIVERSEMANAGEMENT CO-OP

“We had been looking for Crispin all day …. Thank you Pamoja.net” – Angelique Fidele

THANK YOUhttp://www.ensemblepourladifference.org/http://firstlight.fjordnet.com/landinghttp://fallingwhistles.comhttps://www.fjordnet.com