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How to work with huge quantities of information at Borger.dk
Sofie Hartvig WiddingSenior User Experience DesignerDanish Agency for Digitisation
Anja ThraneChief Advisor – PartnerAdvice
Sofie Hartvig Widding
Senior UX designer at Agency for Digitisation
Worked with UX since 2005and with borger.dk since 2013
Anja Thrane
Chief Advisor & Partner at Advice
Worked with UX since 2000
External consultant at borger.dk with a focus on UX testing
Agenda
What are the challenges when working with Borger.dk?
Further development of Borger.dk – next step: personalisation
Some learnings working with IA on Borger.dk
Borger.dk = (Citizen.dk) is a web site for all Danish government information and services
About:800 pages with general information2000 digital services
6
That users find what they are looking for...
Challenges ….
That users find what they are looking for..
#1
7
That users know which authority they can contact...
#2
12 participants attempted to solve 34 tasks
Task given to participant
Direct path to solve task
% of participants solving the task
% of participants choosing the direct path
You want to know more about the rules regarding noise pollution
Environment and energy / Pollution / Noise pollution
The overall score showed that in general the categorization works well
14
That users find their personal information valuable ...
#3
15
Prototype
16
TO BEOne home page with 2 states, neutral before log in and personalised content after log in
AS ISOne home page with same neutral content before and after log in
Digital self service
(Get links til digital self service)
Relevant links to info and personal data
Personalized short cuts on home page
Personalized sorting of content on home page
Direct link between data and digital self service
Digital Post
My Page as
subpage
Subject pages
Home page(before/after log in)
Focus on user exploration
Home page(before log in)
Focus on user exploration
Subject pages
My Page as Home Pagen with
personal content and Digital Post
(DP3)
Infopages
Infopages
Infopages
Infopages
Infopages
Infopages
Discussion
?What is your input to My Page? What kind of information would you like to find?
Which version of the home page would you prefer? Pros and cons on both versions?
