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Step 1. Enable the option of logging non-critical events Kaspersky Internet Security for MAC
Toll-free: 1-877-402-7778
In order to register all events of Kaspersky Internet Security for Mac, Perform the following actions:1. Open the main application window.2. In the right top corner of the window click Preferences.3. In the Preferences window go to the Reports tab.4. In the Reports section check the box Log non-critical events.5. Close the lock to prevent unauthorized access to the settings.
Toll-free: 1-877-402-77786. Close the Preferences window.
Step 2. Run Full ScanRun a Full Scan task in Kaspersky Internet Security for Mac.Step 3. Wait until the process is complete or ends with an errorStep 4. Export scan report to a fileIn order to export an update report of Kaspersky Internet Security for Mac, perform the following actions:1. Open the main application window.2. In the left top part of the window click Reports.
3. In the left part of the Reports window select Virus Scan and find the latest scan task executed.4. At the bottom of the Reports window, click the Export button.
5. In the Save window in the Save as field enter a unique file name. In the Where field select the folder into which you want to save the report file.6. Click the Save button.
7. Wait until the process is complete. Close the Reports and main application windows.
Step 5. Archive the created fileAdd the created file to the archive with the unique name. To do this, right-click the file and select Compress from the open context menu.
Toll-free: 1-877-402-7778
Step 6. Create a request to Technical Support
Create a request to Kaspersky Lab Technical Support via the My Account service. Describe your problem in all details and attach the created report. Read FAQ for My Kaspersky Account to find detailed instructions on how to work with the service.
Step 7. Disable the option of logging non-critical events
Thank You!Toll-free: 1-877-402-7778