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FLIGHT CASE
WE OFFER DIFFERENT MEANS TO
SOLVE YOUR PROBLEM
http://fltcase.com/
Managed Service Provider
• Flight case IT managed Services, our
Organization is a Network Operations
Solutions provider and well-
received managed service provider . We
support clientele varying from supporting
network operations of niche telecom
companies to Managing/Reporting/
Accounting/Data Analysis tasks for
companies based in United States & Middle
East.
http://fltcase.com/noc.php
Engineering Support change to IT
managed services
• Analyze the SIP Logs, Call legs, CDR, to find the fault in A-Z
route of different vendors and replace with the best route.
• Troubleshooting and Maintenance of various soft switches
such as Veraz, Nextone, Sansay, Sonus, MVTS, TBC
• Also soft switch I-Gate 4000Pro & 4000 and Media Gateways
servers, Cockpit, Telarix, Denver, Palladian and SBC.
• Installation and configuration of various types of switches &
gateways
• Handling escalated calls of the NOC which come under Level II
or III.
• Coordinating with client /vendor stakeholders if and when
required
http://fltcase.com/
Network Operations Center Personnel
change to Network monitoring center
• Troubleshooting at Level ½ on VOIP Platforms & switches
• Monitoring and doing initial activity to understand customer/vendor
issues
• Trouble ticket management , performance management as per client
tools
• Handling tickets and responding as per SLAs
• Dealing with Vendors (Termination Providers) for all type of technical
issue through Mail or Live Chat
• Full understanding of SIP/IP protocols, knowledge of Unix
• Configures, testing, and monitoring LAN/WAN equipments and
related soft switches.
• Network performance management
• Phone & Email management
http://fltcase.com/
Telecom Specialized Software
Services
• UI enriched applications
• Middle ware business Services (SOA Architecture)
supporting existing and new clients
• Wireless Web Service to establish communication
between Resellers/Subscriber and Telecom Provider
etc
• Upgrading legacy systems to latest upgraded
software technologies
http://fltcase.com/
Outsourcing Services
• Our support services are mainly to monitor
and maintain your network. Our resources
are available to provide you the flexibility
and extensive understanding of the
underlying principles of management
services. We provide our clients a reliable,
cost effective network monitoring and
management solution, matched by quality
driven processes.
http://fltcase.com/
Sales / Account Management
Services
• Selling of wholesale / retail minutes IP/Data Carrier
business worldwide
• Business Development efforts to identify new routes,
buy / sell relationships
• IP carriers Account Management and support to all
customers in the region
• Create awareness amongst VoIP service providers/
IP carriers/ Channel partners around the world
• Take part in marketing initiatives, product
development, inter carrier negotiations
http://fltcase.com/
Business Analysis and Rate
Administration
• Identify dial codes which should be broken out into the routing
tables
• Identify sales or other groups for decreases in traffic
• Handling Rate Notification from Vendors and Rate update to
Customers.
• Evaluate new vendor rate sheets and see what volume and
savings are available
• Generating margin reports, customer traffic profile reports
• Auditing of invoices to determine if issues are rate or volume
related
• Working with NOC/ appropriate group to identify non-working
routes and remove from LCR and Premium table
http://fltcase.com/noc.php
Legal /Contract Administration
• Legal Document Review and Management
• Pre and Post-trial litigation support services
• Advanced legal research and review
• Paralegal support services
• Legal Clerical Services
• Litigation Coding
• Legal Research
http://fltcase.com/noc.php
•ANY QUERY
?http://fltcase.com/
Contact Us
Do call on us at:
India:18173383724
USA: +18173383710
OR email us at:
Operations office:
Flightcase IT Services P Ltd
Pune IT Park,
Aundh Road,
Pune - 411020.
India:
+91 20 30201612
Operations office USA:
Flightcase IT Services P Ltd
Lonestar, 7th Street,
Fortworth, Texas 76102
http://fltcase.com/
