Social collaboration 2.0

DG Connect's Path to a New Work Style Presented: Peter Chloupek Intranet Webmaster and Community Manager for Connected

Me in 6 pictures

Agenda

What is DG Connect

Where we were - Our Challenges

Where we are now - Connected

Where we want to be - The "Connected" future…

What is DG Connect - From XIII to Connect

Created in 1993

1200+ Employees in two locations

88 oper. priorities / 2 Top level goals

Europe 2020 and the Digital Agenda

9 Directorates / 46 Units

Where we were - Intranet Challenges

Information Flood of

Information – Unstructured

Unsearchable

Workforce Retiring

Knowledge Gen X & Y

Sceptical Staff Disconnected

Multisite Workers

Siloed

Geography Office-Locked Siloed Units Hidden Experts

IT Upheaval No Cloud No Mobile

Old Technology

Where we were - Intra “Mess” n Multiple disparate systems/platforms & logins

n  Limited support resources n  Over 80 Web publishers n  Over 6.000 Sites with over 800.000 Documents

n Limited Employee Collaboration/Communication n  Geographic/Business Line/Vertical barriers n  No access to a view “outside of office walls”

n Unstructured Content n  No analytics n  No search functionality n  No content tagging

Where we were - Workforce Challenges

*The Pew Research Center 2011 Study

§  Provide workers with anywhere, anytime access §  Integrate Bring Your Own Devices §  Manage emerging connectivity and security issues §  Capture leaving knowledge, transfer to Digital natives

Streamline Business Processes

Manage Knowledge

sharing, Productivity

& collaboration

Cost

Effectiveness

"doing more with less"

Ensure Information Security & Compliance

Desired Business Outcomes

Where are we now – Connected in Numbers

144.000 Documents 8.890 Blogs 7.051 Discussions 6.913 Questions 5.175 Questions with Answers

16.000 Users

Where did we begin Identify your use case •  Employee Collaboration, Social Intranet,

Knowledge sharing •  What process issues are you solving for?

Big Bang Approach •  We defined a core team of 10 dedicated

colleagues to support the change (IT, HR, COMM, Knowledge Sharing)

Hard Deployment •  New Platform while old intranet was frozen •  Installation on prem All Connect Launch • July 1, 2012

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CM BTC> report on e.xternalisat.ion CM E..xternalisation

\IVG minutes Jan 2012 doc

l9' E..xternalisation \IVG minutes 22 Dec 2011

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Note to the Resource Directors

.>- Annex to the Note to the Resource Directors

Unanswered questions

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VVho is t_aking part to t_he Brussels Run ne.xt 7 October?

How to use #hasht.ags in real life conversationst

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CONNECTED Weekly Upclat:e - week 4 The CoDege has decic:led to appoint Liill Roberto Vi la as Anttrs successor-_ He s expectecl to start at the bOQinnino of September-. by E1eraa GUARNERI (July 3"1.20"'12)

CONNECTED Weekly Up<l.a:t_e - week .3 The CoOege has decided to appoint A.ntt '"s successor_

He is expect:edl t'o start at the t>eginnjn.g or Septernbec by Ele GUARNERI (June "'13. 20"'12)

CONNECTED Weekly Upcl.a:t_e - week .3 The Conege has d.ecic:l:ed to appoint Arltt '"s successor_

He is expect:edl to start at the t>eginnjng °'September_ by Elena GUARNERI (June "'13. 20"t2)

- Connections:Delegatic>n °' Budget management - DAA 20"'12 - Con.nected_start

-  Scx:web<>a.-d

-  Rodrigo says

C>r-ganigr-amme (PDF EN) 2 weeks a.go

by Bernard LONNOV

Vacancy not: ce 2 weeks a.go by Elena GUARNER I

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H2020_ a .,_;t overview of implementation decisions_p-df

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by Deborah PLATT-MC CARTHV

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Ruediger r.•ARTIN nnd Andrew HOUGHTON lke VV'erner S-Y-EINHOEGL•s c:ommen1: .... Your 1:urn to evaluate the proposed reseerc:h erea "Pnthw nystoImmorta ity"'

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b.J 30/07/2012-02/08/2012 - Several software updates require that

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uBeam Lands $750K To Let Yo u Charge Gadgets Without Plugs

What Plugins We Use?

§  Photo Album Plugin §  Office Connector §  Outlook Connector §  Jive Community Manager Reports §  Customized Who is Who §  Mobile App §  SharePoint Connector

Results one year post go-live Use & Perception

392 Colleagues participated in the survey Top 5 improvements

Top 5 requested features

Impact & Key benefits

Activity

Top 5 Improvements

Top 5 Improvements

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Connected Commission home page

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Arts, craf ts, the beautif ul, creativity, talent and growthll I Pi!t'\ll!'d by

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reproduction' shoold s,.be required readif>t (amone other stuff) In our revlslt:lne of the art-science nexus, as well as In our preparatlon of GHO strattj\I on al th lnjs creative (copyriaht, AVMSIJ,media policy as well as H2020).

http: www.m11Xlsts.OfJf ref•rlsobjecVphilosophy1WOfkstp1t>.njJmin.htm

Pour la petite hlstolre, this-1< by• leading German lnter war thinkor,,.. written In Paris (thanks to the Ojll)<O>sic>n of the then Berlin rqlrne), published In French , and only ame out In German in t 955: the link Is to ill1American·EJ>Bllsh trasnlatlon ...

Interested to aet more tflouahts and additional reading!

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Oct 22 214 9· .. AM

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Our ultimate Goals

De-siloed social collaboration Deep anchoring in daily work

Extend Integration with other IT systems

Exploit Connected as a data source

All Managers Connected Cross Commission

Where do YOU want to be – Tips for social collaboration success

Make it a place people WANT to go

Find your Ambassadors & Executive Buy-in

Ensure constant training & support program

Join other social collaboration communities

Encourage the internal cultural change!