Upload
bright-boateng
View
351
Download
2
Embed Size (px)
Citation preview
GOVERNMENT ONLINE SERVICES
VERONICA BOATENGNational Information Technical Agencytransforming Ghana through ict
Background and Legal Framework Government Online Services Ghana ePayment Platform Online Service Accessibility SitesOne Stop Services Center Community Info CentersRegional Information Centers
CONTENT
BACKGROUND
An Agency under Ministry of Communications Established in 2008 by Act 771 responsible for implementation of Electronic Transactions Act 772 NITA is empowered to: • Oversee the implementation of a National ICT Infrastructure
project. • Approve standard, applications and programs to improve the
work of government to ensure higher productivity. • Responsibility of ensuring that there is efficiency and security
in the ICT sector in Ghana • Provide quality ICT in Ghana
LEGAL FRAMEWORK
Electronic Transactions Law Act 772Objective • promote e-government services and electronic communications and
transactions with public and private bodies, institutions and citizens;• develop a safe, secure and effective environment for the consumer, business
and the Government to conduct and use electronic transactions;• promote the development of electronic transaction services responsive to
the needs of consumersGovernment Electronic Services, Acceptance of electronic filing and issuing of documents25. A public body shall take steps or enter into arrangements to ensure that its functions are carried out, delivered or accessed electronically or online.
E GOVERNMENT
E-government - short for electronic government, also known as e-gov, Internet government, digital government, online government, or connected government consists of the digital interactions between:
The eServices Portal
eservices.gov.ghThe Online Services Portal of the Government of Ghana.
This web portal is a one-stop window for services and information being offered by Government of Ghana Agencies.
E-SERVICES OBJECTIVESAutomation of Government Services to improve service capability
To reduce paper-based application forms to introduce improve service delivery channels to the public
To shorten queues and congestions at MDAs and MMDAs sites
To encourage timely government service delivery
To Promote cashless economy, accountability and transparency
To increase the public accessibility of government services and eventually increase the volume of business between government and the public.
E-SERVICES PORTAL FEATURESOnline Services
Announcements
Surveys
Category and Article
Downloadable Forms
Useful Government Sites
Access to Government Websites for one window
E-SERVICES BENEFITS
Provides a one-stop source of government information and services for public and citizens’ access
Eliminates difficulty in handling complex and bureaucratic processes at interdependent MDAs
Enhanced interaction of employees with the public through online filling of forms
Enables information sharing and authorization policy implementation to improve service delivery.
E-SERVICES PORTAL PORTAL OVERVIEW
Ghana e-Services Portal• A one-stop window for services and information being
offered by the various MDAs, MMDAs and all other Government of Ghana Agencies. It is made up of four sub-portals namely:
Citizens Non-Citizens Businesses Governments
Content Management System• A content management tool for public facing
interface for government agencies . Content includes:
Announcements
Managing MDA Surveys
Category & Article Management
Downloadable Forms management
05/01/2023 13
E-Forms & Workflow• The e-Forms & workflow is a one – stop – shop for
citizens, business & residence where Consumers have direct online access to apply for services (fill & submit).
• Applicants are also able to schedule appointments for appointment applicable services.
• The workflow engine enables automatic execution of predefined processes for application processing
Automatic ProcessExecution
Appointment Scheduling
Online Application
E-SERVICES ONLINE SERVICE FEATURESOnline Applicants are able to register to use online services
and are assigned login credentials Applicants use same login
credentials to access services from MDAs
operating the e-Services Portal without having to remember different login credentials for different
portals
Applicants are provided with guidelines for
completing online forms
The Public and Businesses Applicants are able to apply
for services online
Applicants are able to make payments for services applied
online
Applicants can check on statuses of processing of their
applications online
Applicants are able to respond to queries
provided by MDAs through the portal
APPLYING ONLINE
E-SERVICES ONLINE APPLICATIONS
The Ghana ePayment
Portal (GEPP)epay.gov.ghThe e-Payment Platform is a payment service for
the Public to conveniently make online payments for Government Taxes, Fees, Tangible Goods and Services such as Certificates, licenses, reports, permits
etc.
OBJECTIVESIncreased revenue mobilization through innovations
Full audit trail and reconciliation for online transactions available
Reduced queuing at physical counters
Improved economy by direct transfer of funds
Reduced Government Organizations administrative cost
Secure payment processing to world-class standards
GHANA E-PAYMENT PORTAL PLATFORM
Benefits of e-Payment Platform (GEPP)
Convenience1 No going to the shops or waiting in queues.Choice2 The range of goods available is vast.Price3 Price Availability 24hr Availability
4 Make Payment at all timesSpeed5 You'll locate what you want much quicker.Global Markets
6 Neither you nor the vendor are restricted to your/their locality.Less paper work
7 Always a good thing.Etc.8
GHANA E-PAYMENT PORTAL PLATFORM GEPP
M
Participating Stake-Holders
MoCMoFEPA-GCAGDGHIPPs
MDAs and Services offeredACCRA METROPOLITAN ASSEMBLYRequest for Marriage License
BIRTHS AND DEATH REGISTRYCertified Copy of the Entry in Birth Register
GHANA POLICE – CIDBackground Checking - Nominal Vetting (Non-Residents)
DNA TestingFingerprint Analysis - Ordinary Vetting (Residents)Fingerprint Analysis - Vetting for Employment (Residents)
DRIVER AND VEHICLE LICENSING AUTHORITYChange of Use to CommercialNumber PlateReflective TapeRenewal of License Transfer and Change of Ownership
MINISTRY OF FOREIGN AFFAIRS Passport ApplicationAuthentication FormProcessing of legal Documents for various EmbassiesProcessing of VISATravelling Certificate MINERALS COMMISSIONApply for Cartographic SearchMining Lease (Ghanaian)Prospecting License (Ghanaian)Reconnaissance License
FOOD AND DRUGS BOARDRegistration as Food Product Importer
GHANA TOURISM AUTHORITYGTA - Registration for Accommodation and Catering
Participating MDAs and Services offered GHANA REVENUE AUTHORITY
Airport TaxCapital Gains TaxCasino Revenue TaxCommunication Services TaxCompany Income TaxExcise TaxGas RoyaltiesGift TaxImported Communication Services TaxMineral RoyaltiesPAYE ReturnPersonal Income TaxPetroleum Income TaxPetroleum RoyaltiesRent Income TaxStamp DutiesTax StampsVat Return(Form 20)Vehicle Income TaxWithholding Tax
REGISTRAR GENERAL'S DEPARTMENTAnnual Returns - Business Names (Sole Proprietor)Annual Returns-Limited LiabilityAnnual Returns - SubsidiaryFiling for Change of Name - Business Names (Sole Proprietor)Filing for Change of Name - Limited LiabilityFiling for Change of Name - PartnershipsFiling for Change of Name - Subsidiary Business NamesMarriage - Certified True CopyMarriage - Registration (Special License Fees)Marriage - to be officiated in ChurchRegistration of Business - Business Names (Sole Proprietor) Registration of Business - CommencementRegistration of Business - Form 3Registration of Business - Form 4Registration of Business - Limited Liability (Limited by Shares)Registration of Business - Name Search FeesRegistration of Business - Subsidiary Business Names (SBN)Trademark - Publication of Journal
e.g. Ghana Police Service-CIDBackground Checking – Nominal Vetting (Non-Residents)
e.g. Ghana Police Service-CIDBackground Checking – Nominal Vetting (Non-Residents)
Bank Transfer – National & International e.g. SWIFT transfers
Mobile Money – MTN Mobile Money, Airtel Money
eTranzact Cards - Payment is accepted through any eTranzact Card.
Cash & Cheque Payment via Payall
Payment TypesVISA and MasterCard Debit & Credit Cards – National & International
E-SERVICES PORTAL OVERVIEW GEPP PAY CARD PAYMENT TYPES
DHL offers integrated services and tailored, customer-focused solutions for managing and transporting letters, goods and information.
Shipping & Delivery PartnersGhana Post provides efficient and reliable mail delivery for her cherished customers, companies and the general public.
EMS
E-Payment – Ease of Revenue reporting
E-SERVICES PORTAL OVERVIEW GEPP Payment PROCESSORS Portals• E-Services Portal • E-Payment - e-Commerce
Portal• GRA/TRIPS Portal• RGD/e-Registrar Portal• E-Immigration Portal – In
progress
Shipping and Courier Service Providers• DHL• Ghana Post EMS
Payments• Zenith Bank (VISA Card)• GT Bank (MasterCard)• Ecobank (Payall) for (Cash &
Cheque Payments)• Barclays Bank (e-Tranzact)• Ecobank (MTN/Airtel Mobile
Money) • Ghana Interbank Payment and
Settlement System (GhIPSS)
ONLINE TAX PORTAL PAYMENT
ONLINE TAX PORTAL AND E-REGISTRAR PORTAL
E-IMMIGRATION OVERVIEWENTRY VISA PERMIT
E-SERVICES PORTAL OVERVIEWSERVICE IMPROVEMENT REALISED
E-SERVICES PORTAL OVERVIEW GEPP LAUNCH IN 2014
ONLINE SERVICES PUBLIC ASSESS CENTERS
ONE STOP SERVICE CENTER (1)
COMMUNITY INFORMATION CENTERS (212)
REGIONAL INFORMATION CENTERS (10)
ESERVICES CENTERS(1)
THE ONE STOP SERVICE
CENTERLocation: Ghana Post Office Building
Kwame Nkrumah Circle Branch. The One Stop-Service Center is a center that provides integrated services and information from Government to people, as part of a comprehensive strategy to ease stress and strain
of accessing public and social services.
ONE STOP SERVICE CENTER OVERVIEW
ONE STOP SERVICE CENTER OVERVIEW
MDA SERVICES• National Health Insurance Authority (NHIA)• Ghana Water Company Limited (GWCL)• Ghana Revenue Authority (GRA)• National Communications Authority (NCA)• Ghana Tourism Authority (GTA)• Ghana Free Zones Board (GFZB)• Ghana National Fire Service (GNFS)• Minerals Commission (MINCOM)• Online services via e-Services and e-Payment Portals
ONE STOP SERVICE CENTER PLATFORM OVERVIEW
Ghana National Fire Service (GNFS)Booth