Vodafone Internship Report

Vodafone Market Research in Asansol 2015

CHAPTER: 1 ABSTRACT

It is well known to all that the Indian telecom industry has been regularly beating target i.e. It has been grown like very complexly, dynamically as well as competitively. Because in the modern world every business is growth prospective oriented. And now-a day’s one of the major issue in Indian Telecom Industry is how to expand their own business through the latest technologies like mobile data. Mobile Data to meet the various requirements for various purposes of people. That’s why growth of data usage increase especially happens when business, travelers, academician and other professional needs to access email and other corporate applications during urgent trips and travels. Also youngsters are using smart phones and that’s why company also developed various applications like online shopping application(Flipkart,Snapdeal, Amazon, Jabong, Shopclus, etc.), various social media applications(Whatsapp, Messenger, Instragram, Twitter, etc.), online newspaper, songs applications(gaana.com, saavn.com, etc. ), various travelling applications (Uber, OLA Cab, GPS, Google Map, etc.), etc. So, without mobile data using these applications is not possible. So, now a day’s mobile data is very essential.

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CHAPTER-2: INTRODUCTION

2.1 BACKGROUND OF THE STUDY

As per the Modern Marketing Management Scenario every Business Want its auspicious growth prospective. Likewise in this Modern society Indian Telecom Industries face lots of challenges among its number of competitors in every phase with some latest technology just like Mobile data. It is a major issue in each telecom industry in India even if this competition can’t leave the World 4th largest Telecom Sector VODAFONE. Because growth of mobile data especially happens when business travelers, academician and other professional needs to access email and other corporate applications during urgent trips and travels. As we are all well aware of that now-a-days the telecom industry has been recognized world over as an important tool for socio economic development media for each every nation. On the other hand Internet service is act as one of the prime support of services needed for the rapid growth of various sector of economy in the modern society, it has become especially more important in recent year because of enormous growth of information technology and for the smooth operation of the every business corporate goal. Today an Internet Service is an essential aspect of every field like Entertainment, Education, Hospital, Science technology, Social Media etc. So many applications have developed .So, every people probably mass youth age group people want to use internet in their daily life. There are various ways for internet service accessing but today it becomes more & easier than previously through mobile data and its result to create lots of competitor in Internet operator in telecom sector. On the other hand there is a big question mark in internet users mind like

Which data operator should use? Which operator gives us high speed internet? Which operator gives us more offers? However everyone knows very well that Vodafone is a world famous cellular

service in telecom industry, but people even some its customer might not listen or use its mobile data facility. That’s why I have taken a challenge on my project topic “DATA IN MARKET PLACE”. The basic purpose of this project to analyze the Market Performance of Vodafone Data as well as to enhance the Promotion of Vodafone Data and m-pesa in Asansol Market.

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2.2 OBJECTIEVE OF THE STUDYEvery organization has to achieve its organization goals. For this it is very essential for an organization to know about the view of consumers and their competitive products. This survey research may be also aimed as to estimate potential buyer for the product. The objective of the study is as under:

To identify the difference between market performance of various telecom sector and Vodafone.

To study customer buying behavior and factors which influence the purchase decision process

To know how the company has been successful in encountering the aggressive marketing strategies of competitors.

To identify the marketing performance as well as the marketing strategies of Vodafone Data among its various competitor in the Telecom Market of Asansol.

To identify the weakness of this data plan and m-pesa and provide value addition to the company.

To Educating retailer about Vodafone m-pesa. Find out the reason behind lack of promotion of Vodafone m-pesa. To find our target customer for it as well as analyze the cause why customer

preferring other data offers instead of Vodafone To know about customers various need for the purpose of Internet Service To study consumer buying behaviour, and factors which influences consumers

buying processes for the Vodafone internet Data Pack. To find out which factor influences retailers to sell SIM cards.

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2.3 COMPANY PROFILE

Company Summary

Type Private

Industry Telecommunications

Headquarters Mumbai, Maharashtra, India

Services Mobile telephonyWireless broadband

Parent Vodafone Group

Slogan

Logo

“Power to you”

Website www.vodafone.in

www.vodafone.com

2nd largest mobile network operator in India by subscriber base, after Airtel It has approximately 173 million customers as of September 2014 Total number of Vodafone India Subscribers: 141,519,840, i.e. 21.54% of the

total 657,158,013 Indian mobile phone subscribers. In Kolkata Number of Vodafone Subscriber 4,084,284 of September 2014 In West Bengal Number of Vodafone Subscriber is 11,165,667 of September

2014

Introduction of Vodafone

Vodafone India is a 100% subsidiary of Vodafone Group. It commenced operations in 1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai. Brand Vodafone was launched in India in September 2007, after Vodafone

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https://en.wikipedia.org/wiki/Bharti_Airtel

https://en.wikipedia.org/wiki/Slogan

https://en.wikipedia.org/wiki/Vodafone

https://en.wikipedia.org/wiki/Parent_company

https://en.wikipedia.org/wiki/Wireless_broadband

https://en.wikipedia.org/wiki/Mobile_telephony

https://en.wikipedia.org/wiki/India

https://en.wikipedia.org/wiki/Maharashtra

https://en.wikipedia.org/wiki/Mumbai

https://en.wikipedia.org/wiki/Telecommunication

https://en.wikipedia.org/wiki/Types_of_business_entity

http://www.vodafone.com/

http://www.vodafone.in/


Plc. acquired a majority stake in Hutchinson Essar in May 2007. From a single operation base with 31 million customers, the company has expanded its operations across the country to cover all 22 telecom circles and service 180 million customers. This journey is a strong testimony of Vodafone's commitment and success in a highly competitive and price sensitive market.It offers both prepaid and post-paid GSM cellular phone coverage throughout India and is especially strong in the major metros.

Vodafone India provides 3G services on basis of 900 MHz and 1800 MHz digital GSM technology. Vodafone India launched 3Gservices in the country in the January–March quarter of 2011 and plans to spend up to $500 million within two years on its 3G networks. Vodafone added maximum subscribers in July 2014, with 13.6 lakh new users joining its network to take its base to 17.12 crore. Vodafone is the second largest player in telecom operator in India after Airtel, with a market share of 22.95%.

Products and ServicesWe offer a wide range of products and services including voice, messaging, data and fixed line solutions and devices to assist customers in meeting their total communications needs.

3G

On 19 May 2010, the 3G spectrum auction in India ended. Vodafone paid ₹ 11617.86 million (the second highest amount in the auctions) for spectrum in 9 circles. The circles it will provide 3G in are Delhi, Gujarat, Haryana, Kolkata, Maharashtra & Goa, Mumbai, Tamil Nadu, Uttar Pradesh (East) and West Bengal.

On 16 March 2011, Vodafone launched 3G services in Uttar Pradesh (East) in the city of Lucknow. It was the fifth private operator (seventh overall) to launch 3G services in the country, following Tata Docomo, Reliance Communications, Airtel, and Aircel.

On 23 June 2011 Vodafone launched 3G service in Kerala by joining with Idea in an Intra Circle Roaming agreement. Initially Vodafone 3G services will be available in the following cities in Kerala – Ernakulam, Aluva, Palakkad, Thrissur, Calicut, Koyilandy, Alappuzha, Cherthala, Malappuram and Manjeri. On 28 June 2012, Vodafone launched

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https://en.wikipedia.org/wiki/Aircel

https://en.wikipedia.org/wiki/Airtel_(India)

https://en.wikipedia.org/wiki/Reliance_Communications

https://en.wikipedia.org/wiki/Tata_Docomo

https://en.wikipedia.org/wiki/Lucknow

https://en.wikipedia.org/wiki/West_Bengal

https://en.wikipedia.org/wiki/Uttar_Pradesh

https://en.wikipedia.org/wiki/Uttar_Pradesh

https://en.wikipedia.org/wiki/Tamil_Nadu

https://en.wikipedia.org/wiki/Mumbai

https://en.wikipedia.org/wiki/Goa

https://en.wikipedia.org/wiki/Maharashtra

https://en.wikipedia.org/wiki/Kolkata

https://en.wikipedia.org/wiki/Haryana

https://en.wikipedia.org/wiki/Gujarat

https://en.wikipedia.org/wiki/Delhi

https://en.wikipedia.org/wiki/3G



a new international roaming package under which the users shall have not to pay multiple rentals in the countries they are visiting.

iPhone

Vodafone Launched iPhone plans on 17 January 2015 with Vodafone 6K and 10K plans for iPhone 4s, 5s, 5c, 6

M-Pesa

M-Pesa was launched in India as a close partnership with HDFC bank in November 2011. Development for the bank began as early as 2008. The service continues to operate in a limited geographical area in India. Vodafone India had partnered with both HDFC and ICICI. ICICI launched M-Pesa on April 18, 2013. Vodafone plans to rollout this service throughout India. The user needs to register for this service by paying 100 Rupees and there are charges levied per M-Pesa transaction.

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https://en.wikipedia.org/wiki/ICICI

https://en.wikipedia.org/wiki/HDFC_Bank

https://en.wikipedia.org/wiki/India


2.4 COMPETITORSTotal wireless subscriber base increased from 952.34 million at the end of Jan-15 to 960.58 million at the end of Feb-15, thereby registering a monthly growth rate of 0.86%. The Wireless subscription in urban areas increased from 553.45 million at the end of Jan-15 to 557.27 million at the end of Feb-15 and wireless subscription in rural areas increased from 398.89 million to 403.31 million during the same period. The Wireless Tele-density in India increased from 76.02 at the end of Jan-15 to 76.60 at the end of Feb- 15. The Urban Wireless Tele-density increased from 142.96 to 143.71 and Rural Wireless Tele-density increased from 46.08 to 46.56 in the month of Feb-15. The shares of urban and rural wireless subscribers were 58.01% and 41.99% respectively at the end of Feb-15. As on 28th February, 2015, the private access service providers held 91.56% market share of the wireless subscribers whereas BSNL and MTNL, the two PSUs access service providers, held only 8.44% market share.

As per the reports received from the service providers, the number of broadband subscribers increased from 94.49 Million at the end of Jan-15 to 97.37 million at the end of Feb-15 with monthly growth rate of 3.05%. Top five service providers constituted 83.53% market share of total broadband subscribers at the end of Feb-15. These service providers were Bharti Airtel (20.88 million), BSNL (20.67 million), Vodafone (17.93 million), Idea Cellular Ltd* (14.08 million) and Reliance Communications Group* (7.78 million). As on 28th February, 2015, the top five Wired Broadband Service providers were BSNL (9.98 million), Bharti Airtel (1.43 million), MTNL (1.14 million), Atria Convergence Technologies (0.65 million) and YOU Broadband (0.44 million). As

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on 28th February, 2015, the top five Wireless Broadband Service providers were Bharti Airtel (19.45 million), Vodafone (17.92 million), Idea Cellular (14.08 million), BSNL (10.69 million) and Reliance Communications Group (7.67 million).

As of 28th Feb 2015 approximately 88.69% of the total wireless subscriber base was active. In the month of Feb-15, a total of 3.47 million subscribers submitted their requests for MNP. With this, the cumulative MNP requests increased from 146.54 million at the end of Jan-15 to 150.01 million at the end of Feb-15.

Source: (http://telecomtalk.info/trai-releases-telecom-subscription-data-airtel-continues-to-lead-the-market-as-of-feb-2015/133904/)

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http://telecomtalk.info/trai-releases-telecom-subscription-data-airtel-continues-to-lead-the-market-as-of-feb-2015/133904/

http://telecomtalk.info/trai-releases-telecom-subscription-data-airtel-continues-to-lead-the-market-as-of-feb-2015/133904/


2.5 VODAFONE ASANSOL

Vodafone South Limited provides wireless voice and data services in West

Bengal Telecom circle of India. If West Bengal subscribers have problems with regards

to Vodafone West Bengal Prepaid, Prepaid Online Recharge, Prepaid Recharge Packs,

West Bengal Prepaid Bonus Cards, Prepaid Internet Packs, Prepaid Roaming Packs,

Prepaid Special Offers, West Bengal Post-paid, Bill Pay Online, Vodafone RED, Post-

paid Bonus Packs, West Bengal Post-paid Internet Packs, Post-paid Roaming Packs,

Post-paid Special Offers, Caller tunes, service disruptions, activation / deactivation of

subscriber identity module or subscriber identification module (SIM) services and other

mobile service related issues in West Bengal Telecom circle end user can contact to the

Vodafone West Bengal consumer support contact details for resolution of your issues.

Asansol and Siliguri are 2 Vodafone Branch or Zonal Offices in West Bengal Telecom

Circle.

Its head office is located at Constantia Office Complex, 11, Dr. U N Brahmachari

Street, Kolkata.

Asansol Branch or Zonal Office

Vodafone Asansol branch or zonal office is located at

P. C Chatterjee Market 1St Floor, 74 / 192

G. T Road, Rambandhu Talaw, Opp - Auto Market,

Asansol- 713303

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CHAPTER-3 REVIEW

3.1 PRODUCT REVIEWM-pesa:

M-Pesa is the world’s most successful money transfer service. It enables millions of people who have access to a mobile phone, but do not have or have only limited access to a bank account, to send and receive money, top-up airtime and make bill payments.Customers register for the service at an authorised agent, often this is a small mobile phone store or retailer, and then deposit cash in exchange for electronic money which they can send to their family or friends. Once they have registered all transactions are completed securely by entering a PIN number and both parties receive an SMS confirming the amount that has been transferred. The recipient, who does not have to use the same network, receives the electronic money in real-time and then redeems it for cash by visiting another agent.

It offers:

An RBI approved mobile money account in association with ICICI Bank. This account is accessible on even the most basic handsets through a simple, customer friendly and secure medium called USSD (Unstructured Supplementary Service Data)

Deep rural connectivity to the last mile via its business correspondent network of 65,000 agents.

Benefits

Fast, secure and convenient payment and Cash management Solutions.

world most successful mobile money transfer service

Innovative uses

In addition to the millions of person-to-person (P2P) and customer-to-business (C2B) transactions, M-Pesa has made a big difference to people’s lives in other ways.In Tanzania for example, where the cost of travel prevents many people from getting the medical care they need, one non-governmental organisation (NGO), Comprehensive Community Based Rehabilitation in Tanzania (CCBRT), has used M-Pesa to send patients the money to pay for their travel to its hospital.In Kenya, Water Company customers use M-Pesa to buy credits which are transferred from their phone to their key fob which is then used to pay for fresh, clean water when they need it.

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2G

2G (or 2-G) is short for second-generation wireless telephone technology. Second generation 2G cellular telecom networks were commercially launched on the GSM standard in Finland by Radiolinja (now part of Elisa Oyj) in 1991. Three primary benefits of 2G networks over their predecessors were that phone conversations were digitally encrypted; 2G systems were significantly more efficient on the spectrum allowing for far greater mobile phone penetration levels; and 2G introduced data services for mobile, starting with SMS, text messages. 2G technologies enabled the various mobile phone networks to provide the services such as text messages, picture messages and MMS (multi media messages). All text messages sent over 2G are digitally encrypted, allowing for the transfer of data in such a way that only the intended receiver can receive and read it.2G has been superseded by newer technologies such as 2.5G, 2.75G, 3G, and 4G; however, 2G networks are still used in many parts of the world

Advantage

While digital calls tend to be free of static and background noise, the lossy compression they use reduces their quality, meaning that the range of sound that they convey is reduced. Talking on a digital cell phone, a caller hears less of the tonality of someone's voice.

Disadvantages

In less populous areas, the weaker digital signal transmitted by a cellular phone may not be sufficient to reach a cell tower. This tends to be a particular problem on 2G systems deployed on higher frequencies, but is mostly not a problem on 2G systems deployed on lower frequencies. National regulations differ greatly among countries which dictate where 2G can be deployed.

Analog has a smooth decay curve, but digital has a jagged steppy one. This can be both an advantage and a disadvantage. Under good conditions, digital will sound better. Under slightly worse conditions, analog will experience static, while digital has occasional dropouts. As conditions worsen, though, digital will start to completely fail, by dropping calls or being unintelligible, while analog slowly gets

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https://en.wikipedia.org/wiki/Dropout_(electronics)

https://en.wikipedia.org/wiki/Lossy_compression

https://en.wikipedia.org/wiki/Lossy_compression

https://en.wikipedia.org/wiki/Background_noise

https://en.wikipedia.org/wiki/White_noise



https://en.wikipedia.org/wiki/2.75G

https://en.wikipedia.org/wiki/2.5G

https://en.wikipedia.org/wiki/SMS

https://en.wikipedia.org/wiki/Elisa_Oyj

https://en.wikipedia.org/wiki/Radiolinja

https://en.wikipedia.org/wiki/Finland

https://en.wikipedia.org/wiki/GSM

https://en.wikipedia.org/wiki/Technology

https://en.wikipedia.org/wiki/Telephone

https://en.wikipedia.org/wiki/Wireless


worse, generally holding a call longer and allowing at least some of the audio transmitted to be understood.

3G

3G is the third generation of wireless technologies. It comes with enhancements over previous wireless technologies, like high-speed transmission, advanced multimedia access and global roaming. 3G is mostly used with mobile phones and handsets as a means to connect the phone to the Internet or other IP networks in order to make voice and video calls, to download and upload data and to surf the net.

Advantages:

Overcrowding is relieved in existing systems with radio spectrum Bandwidth, security and reliability are more Provides interoperability among service providers Availability of fixed and variable rates Support to devices with backward compatibility with existing networks Always online devices – 3G uses IP connectivity which is packet based Rich multi media services are available

Disadvantages:

The cost of cellular infrastructure , upgrading base stations is very high Needs different handsets. Roaming and data/voice work together has not yet been implemented Power consumption is high Requires closer base stations and are expensive Spectrum-license costs, network deployment costs and handset subsidies

subscribers are tremendous.

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http://voip.about.com/od/voipbasics/a/IP.htm


Vodafone Data Plans

Prepaid

3G Plans

Pack (Rs.) Free Data Validity1548 Unlimited (Post 12GB speed

@64kbps)28 Days

1248 Unlimited (Post 8GB speed @64kbps) 28 Days948 Unlimited (Post 6GB speed @64kbps) 28 Days848 Unlimited (Post 5GB speed @64kbps) 28 Days648 Unlimited (Post 3GB speed @64kbps) 28 Days449 2 GB 28 Days251 1 GB 28 Days147 500 MB 28 Days102 300 MB 28 Days49 150 MB 28 Days

2G Plans

Packs (Rs.)

Data Usage Validity

249 3 GB 28 Days

199 Unlimited (Post 1.25GB speed @40kbps, Post 2GB speed @10kbps))

28 Days

177 1 GB 28 Days

155 750 MB 21 Days

98 500 MB 15 Days

48 250 MB 7 Days18 90 MB 9 Days

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First Recharge (FR) & Second Recharge (SR)FR Talktime Description Validity

Nor

mal

FR

61 61 SR: 11.6p/2 sec all local mobile call1.4p/2 sce all STD mobile call

2p/sec landline clall (local+ STD)

SR: 240p/min all local mobile call35p/min all STD mobile call2p/sec landline call (local+

STD)

90 Days

84 84134 134

203 203

2G

Com

bo

108 40

40p/min all local mobile call

35p/min all STD mobile call2p/sec landline call (local+

STD)

90 Days

174 30

3G

Com

bo

85 25158 50258 50

3G Dat

a

196 N/A 1 GB 3G Data 28 Days

o FR: 50 MB data free with FR:61, FR: 84, FR: 134, FR: 203, Validity 15 Days

o FR: 500MB 2G data free with FR: 108, Validity 30 Dayso 1 GB 2G data free with FR: 174, Validity 30 Dayso 350 MB 3G data free with FR: 85, Validity 28 Dayso 500 MB 3G data free with FR: 158, Validity 28 Dayso 1 GB 3G data free with FR: 258, Validity 28 Dayso After 90 Days all local mobile call @1.6p/sec , STD mobile call

@1.8p/sec & landline (Local+ STD) @2p/sec for next 90 Days.

For Vodafone sales and Promotional Activity I have visited some retail shops in Asansol specially who sales more than 50 SIM cards in a month.

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I have visited the shops and convinced customer for Vodafone offers and approached them to buy Vodafone SIM card.

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Prepaid Selling RecordNumber Name FRC

8436522903 Usha Rani Banik 848436522904 Rina Banik 847407343425 Kaushik Mukherjee 1968145592891 Shymapada Thakur8372987943 Rajib Kr Chatterjee 1968372987946 Rabindra Prasad 1968372974033 Santanu Gupta 848436840392 Santanu Gupta 848372987214 Pampa Kaur 618372987256 Arun Kaur 196814597155 Santosh Kumar 1967407327814 Bidyut Tantubhai 619614211746 Swapan Dutta 849647466076 Bikram Saha 619647466206 Krishna Bhagat 618372853712 Chiranjit Goswami 1969647471639 Dayamaya Singha 618372853758 Kum Joyti Ekka 619733095858 Dipanwita Halder 1969733108280 Abul k. Gazi 61

Here we can observe:

5 people buy FR: 84

7 people preferred FR: 61

7 people preferred FR: 196

My own observation is that those who prefer to take 196 FR plan, they are mostly youngsters for 1 GB 3G data they preferred this offer.

Those who choose FR: 61 and FR: 84 they are only concerned about the full talktime.

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3.2 LITERATURE REVIEWMARKETING STRATEGY OF VODAFONE

• Vodafone target the rural area• The main target customers of Vodafone are formal Rural India by offering cheap

SIM Card, Cheap recharge of Talk time, SMS, Data Plans.• Vodafone attracts most of the customers in Small villages and towns.• Vodafone attracts most of the youngsters by offering cheap recharge, attractive

offers.• Vodafone has a strong logistic and supply all over India in every small town the

potential customer can easily purchase the Vodafone SIM.

BRAND POSITION BY VODAFONEMARKET SEGMENTATIONMarket segmentation is the division of a market into different groups of customers with distinctly similar needs and product/service requirements. Or to put it another way, market segmentation is the division of a mass market into identifiable and distinct groups or segments, each of which have common characteristics and needs and display similar responses to marketing actions.

Geographical Segment: For SIM market our Vodafone targets to rural customer as well as small town customers and new user of mobile phones.

Demographic Segment- middle income groups1. Psychographic 2.Behavioral

TARGET MARKETING Vodafone is adopting multi-segment approach .they are offering a series of differentiated products to their respective markets.

• Rs. 10 recharge for small user.• Cheap SMS facility for youth• Post paid Facilities for circle users.• Rs 18 recharge for internet use.• Poor middle income groups.• Youngsters in big cities• Internet unlimited downloads only in Rs499.• Cheap SMS facilities for youth.• M-pesa account for all kind of customers.• M-pesa account only at Rs.100, and get Rs.25 in m-pesa account.

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POSITIONINGIn marketing positioning has come to mean the process by which marketers try to create an image or identity in the minds of their target market for its product brand or organization .Effective Brand Positioning is contingent upon identifying and communicating brands uniqueness, differentiation and verifiable value.“Positioning is not what you do to a product; it is what you do to the mind of prospect”. Generally, the brand positioning process involves:

1. Identifying the business direct competition.2. Understanding how each competitor is positioning their business today.3. Comparing the company’s positioning to its competitors to identify viable areas for differentiation.4. Developing a distinctive, differentiating and value-based brand positioning statement, key messages and customer value propositions.

Place: maximum outlets and service centresProduct: Verities available for various groupsPromotion: Various schemes for pre-paid and post-paidBefore Vodafone took over hutch the positioning strategy followed by hutch was already a success in the Indian telecom market. The company got huge appreciation and for the word wining ad campaigns. Differentiating it services from the competitor’s and presenting it in a form of an advertisement helped hutch in positioning its brand in a world class manner. Showing its class in the telecom industry was important and reflected when the company signed the 2 class acts in their field, Rahul Dravid and Irfan Khan as its brand ambassadors. In 2007, when Vodafone took over hutch, the transition time for the company was very less. Decisions regarding relaunching of brand, positioning, channelizing, etc were taken and implemented in four months.Now Indian boxing champ Mary Kom will become the global brand ambassador for British multinational telecom company Vodafone.

SERVICESServices to meet all our customers’ needsVOICE: We are one of the largest carriers of mobile voice traffic in the world providing domestic, international and roaming voice services to more than 370 million customers.MESSAGING: Our network sent and received over 292 billion text, picture, music and video messages this year.DATA: More than 75 million customers buy our mobile data services which allow access to the internet, email and applications on their phones, tablets, laptops and net books.

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http://timesofindia.indiatimes.com/topic/Mary-Kom


MARKETING MIX:A longer term marketing strategy is underpinned by careful planning and a successful marketing mix. The marketing mix is a combination of many features that can be represented by the four P’s.Product - features and benefits of a good or servicePlace - where the good or service can be boughtPrice - the cost of a good or servicePromotion - how customers are made aware of a good or service.

PRODUCT: A product with many different features provides customers with opportunities to chat, play games, send and receive pictures, change ring tones, receive information about travel and sporting events, obtain billing information - and soon view video clips and send video messages. Vodafone live! provides on-the-move information services.PLACE: Vodafone UK operates over 300 of its own stores. It also sells through independent retailers. Customers are able to see and handle products they are considering buying. People are on hand to ensure customer’s needs are matched with the right product and to explain the different options available.PRICE: Vodafone wants to make its services accessible to as many people as possible: from the young, through apprentices and high powered business executives, to the more mature users. It offers various pricing structures to suit different customer groups. Monthly price plans are available as well as prepay options. Phone users can top up their phone on line.PROMOTION: Vodafone works with icons such as Zoozoos to communicate its brand values. Advertising on TV, on billboards, in magazines and in other media outlets reaches large audiences and spreads the brand image and the message very effectively. This is known as above the line promotion. Stores have special offers, promotions and point of sale posters to attract those inside the stores to buy. Vodafone’s stores, its products and its staff all project the brand image. Vodafone actively develops good public relations by sending press releases to national newspapers and magazines to explain new products and ideas.

I consider it to be a perfect example of a well-laid out marketing strategy for the following reasons: Vodafone chose the Indian Premier League 2 (IPL-2) as a platform to launch their advertisement, which proved to be a great marketing strategy. Cricket is considered to be a religion in India, and Zoozooz captured attention of nearly two billion people during the IPL.People eagerly waited for breaks between matches to see more stories about Zoozoo. Zoozoos are small pseudo-animated characters with big egg-shaped head, round belly but extremely thin arms and legs. It was a fresh and innovative concept and Vodafone wonderfully promoted their services by creating different stories featuring Zoozoos. The charm of the Zoozoo was itself a great self-marketing strategy and they were instant

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success among masses. Within few days, Zoozooz created a huge audience for them, giving a boost to the Vodafone brand. People were already in awe of those cute and lovable characters, but the curiosity heightened when Vodafone disclosed that Zoozooz were not animated, rather humans were playing those characters. People were even hungrier to know about their favorite Zoozooz.In the second phase, after the release of these ads, Vodafone promoted these characters on social media sites, which was another wise decision. Zoozoo fan clubs are thereon social networking sites like Facebook, YouTube, Orkut, Twitter, and many more, wherethey have a huge followings. Now Vodafone has announced to launch the Zoozoo goodies like zoozoo toys,Zoozoo mugs, Zoozoo keychains, Zoozoo t-shirts, etc. Zoozooz have themselves become a brand and it will be interesting to see how Vodafone uses this concept in future to promote their services.

CUSTOMER PERCEIVED VALUE

Value Selection: Customers were previously satisfied with only using their phone for talking and messaging purpose but as humans have never ending needs, they gradually developed the need for using their phone for varying purposes.

Value Creation: Mobile operators often desire some complementary services from their mobile service providers like missed call alert, blocking unwanted calls, caller tunes, news alerts, cricket score information, and to fulfil these multi varied needs of customers Vodafone has launched various value added services.

Communicating the value: Vodafone uses direct marketing through sales promotional calls and messages, print and audio visual media to communicate information about the various VAS (Value Added Services) offered by the brand to the customers.

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Chapter-4 DESIGN

4.1 SCOPE OF STUDY

Here the scope of my study is focuses on existing marketing condition of Vodafone Data Pack business.

Here my studies entire view were taken on the primary data collection from different retailers of telecom sector and customers on the basis of questionnaires and my studies secondary data was taken from internet sources like company website, company’s past record, Company’s report etc. However I was done my entire studies on different retailer’s shops in Asansol as well as In Burnpur.

4.2 METHODOLOGY OF THE STUDY

Research Methodology:To define any research problem give a suitable Solution for any research, a sound research plan is inevitable. Research Methodology underlines the various steps involved by the researcher in systematically solving the problem with the Objective of determining various facts.

Research Design:A research work will be successful; only with a sound design .The Research Design for the purpose of the study is analytical in nature. The major purpose of analytical research includes survey in-depth analysis of variables. The research plan calls for gathering primary & secondary data.

• The Sampling method adopted for the present study is simple random sampling.

• Methods of Data Collection: In this project my research is fully depend on the collection of data are of two types

1. Primary Data Collection

2. Secondary Data Collection

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1. Primary Data Collection: In My Research the primary data collection was mainly done through the questionnaires to Retailer & questionnaires to customer. I meet the respondents personally & request to answer my questions for the requirement of my study.

2. Secondary Data Collection: I collect my secondary data from different sources i.e. from Company annual report, Internet, News papers, Magazines etc..

• Research Instrument: The instruments adopted for the primary data collection is through Questionnaires & through the questionnaire the feedback of the employee are taken.

Sampling plan Sampling plan includes sampling unit used in the survey. It also includes the

sampling size & the sampling procedure used for the survey. Sampling unit in my project is Retailer shops in Asansol as well as Customers of Asansol.

Sampling Size: The sample was decided by company guide, which are 100 Retailers and customers each. Sample size was selected based upon simple random sampling. For the purpose of my study I had manage to collect numbers of sample 60 Retailers and 60 customers.

Contact Method: The method used to contact the respondent was direct interview. The researcher selected direct contact method because there is no scope of contacting the employee through telephone or direct mail. By telephone interview the respondents characteristics environment can’t be observe the response rate for mail survey is low .Hence the resulting sample will not be representative one.

Analysis of Data:Data’s are analyzed only the basis of questionnaires during the Market Research period of Vodafone. Presentation of data Percentage method, tables & charts are used to present the analyzed data.

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CHAPTER: 5 DATA ANALYSIS

Data CollectionIn my research studies I had collected the various data from different Retailer and customers in Asansol as well as nearer location in Asansol, about the Market Survey of Vodafone Data, Which makes my Project fruitful. However the following given data are collected by my own in my Research program period.

5.1 Retailers Feedback

Counter Size Feedback Market analysis of Vodafone I have taken the sample which size is 60 retailers. Data collection through the retailers of my research I have found some information:

Vodafone have already captured the Asansol market A very tough competition between Vodafone and Airtel.

26%

23%16

%

14%

21%

Asansol Market Share of Telecom Operators

VodafoneAirtelRelianceIdeaAircel

VODAFONE Data Market Share There are six major competitors in Asansol area. Like Vodafone, Airtel, Aircel, Reliance, Idea, RIM guru. But Vodafone alone capture the data market with market share of 28% according to the retailers’ feedback.

Page 24


Vodafone 28%

Others72%

Data Volume Share

Smart Phone Market Share There are 60 retailers in my research, 27 out of 60 retailers’ sales Mobile Phones.According to the research majority of the people use normal phones.

42%

58%

Smart Phone ShareSmart Phone Normal phone

Overall Analysis• Sample Size: 60• No of Outlet who sells more than 50 SIM in a Month: 16 (26%)• No of Outlet having Vodafone Share More than 25%: 27 (45%)• No of Outlet having Vodafone Share Less than 25%: 19 (31.66%)• Smartphone Selling Outlet: 26 (43.33%).

Page 25


5.2 Customers Feedback

60%

4%

19%

13%4%

Vodafone Share According to Customer Feedback

VoDafone Airtel Aircel Reliance Idea

From the Customer feedback, we can easily analyze that

Ran-bandhutal

a

Durgaman

dir

Arti Super Mar-ket

Bus Stand

ADDA

Market

TP Market

Hut-ton

Road

S.B Garai Road

Bata More

Sta-tion Road

Mini Mar-ket II

Daily Mar-ket

Mini Market

Gopalpur

Kalyanpur

Baisali

Park

Fatepur

050

100150200250300350400

Location Wise Vodafone Share

No

of S

IM

Page 26


Vodafone is the market leader in Asansol and almost 60% of my customer sample size use Vodafone.

Aircel is the competitor of Vodafone in case of Data uses followed by Reliance.

2G 3G None05

10152025303540

2G/ 3G Data Users

Series1

Preferred Speed

Num

ber

of C

usto

mer

s

Here we can observe that:

70% of the sample size use 3G Speed, 19% use 2G and 11% didn’t use internet So from the sample analysis we can understand that the Asansol market is purely

dominated by 3G

3G Data uses vs. 2G Data uses

Vodafone Airtel Aircel Reliance Idea0

5

10

15

20

25

30

3G2G

List of Operators

Num

ber o

f cus

tom

er

Customers already Preferred Vodafone, and for data use they preferred most 3G.

Page 27


Already we saw that Asansol market is captured by 3G and 66% of the data users use Vodafone and 87% of Vodafone users use Vodafone 3G.

Average data uses by the customers are 1.08 GB (approx). Customers are satisfied with Vodafone 2G as well as 3G

22%

20%

22%

37%

Purpose of Data Uses

Only Whatsapp,FacebookNet SuffingDownloadBoth

All the Customers use data packs for facebbok and whatsapp, Only 22% people use data only for facebook and whatsapp. 19% people use data for facebook, whatsapp as well as net suffing purpose. 22% people use data for facebook, whatsapp as well as downloading purpose. 37% use data packs for both the purposes.

Analysis By Age Group o 15-20 Age Group

Total no. of people surveyed = 11No. of people using 3G Data = 9No. of People using 2G Data = 2Company preferred by them: Vodafone = 10 Aircel = 1Monthly Data Usage = 1 GB (approx.)Preference = Speed of internet.

Page 28


80%

20%

15-20 Age Group Market Share

VodafoneAircel

Interpretation:

Around 80% of the people in this age group prefer Vodafone network followed by Aircel as they think Vodafone network has high speed internet connection then its competitive network.

o 21-25 Age GroupTotal no. of people surveyed = 21No. of people using 3G Data = 15No. of People using 2G Data = 4Company preferred by them: Vodafone = 12 Aircel = 7 Airtel = 1 Reliance =1Monthly Data Usage (mostly preferred) = 1 GB (approx.)Preference = Service quality & Speed of internet.

Page 29


57%33%

5%5%


Vodafone AircelAirtelReliance

Interpretation:

From the above figure it can be easily be interpreted that Vodafone with the market share of 57% is the leader in the age group between 21-25 followed by Aircel with 33% market share.

o 26-30 Age GroupTotal no. of people surveyed = 09No. of people using 3G Data = 07No. of People using 2G Data = NilCompany preferred by them: Vodafone = 06 Aircel = 01 Reliance = 02

Monthly Data Usage (mostly preferred) = 1 GB (approx.)Preference = Speed of internet.

Page 30


Interpretation:

Vodafone acquires a market share of 67%, Whereas Reliance with 22% and Aircel with 11% currently exist in the market.

o More than 30 Age GroupTotal no. of people surveyed = 11No. of people using 3G Data = 03No. of People using 2G Data = 04Company preferred by them:

Vodafone = 04 Aircel = 01 Reliance = 04 Airtel = 01 Idea = 01

Monthly Data Usage (mostly preferred) = 500 MB & 1 GB (approx.)Preference = cheap & Speed of internet.

Vodafone67%

Aircel11%

Reliance22%


Page 31


36%

36%

9%

9%9%

More than 30 Age GroupMarket Share

VodafoneRelianceAircelIdeaAirtel

Interpretation:

In the market segment of age group above 30 people mostly prefer 2G network, in which Vodafone holds 37% and Reliance equally holds 36% of the market followed by Aircel, Airtel and Idea with 9%.

5.3 SWOT Analysis of VODAFONE Asansol

STRENGTH WEAKNESS Strong brand, leadership in the

market

Good knowledge of Asansol Market

Good network provider

Developing market not aware of m-pesa

Late entry in market with m-pesa.

Price higher that the available local brands.

OPORTUNITY THREAT Absence of good service provider

in market The price sensitive market

2. Low priced products available in the market.

3. Large number of local brands available at cheap prices.

CHAPTER: 6 SUMMARY AND CONCLUSION

SUMMARY

Page 32


From the discussion and penetrating study of the data analysis, it is finally concluded that

According to retailers feedback vodafone captured 26% of the market share where as Airtel 23% followed by Aircel 21% market share.

Data market share of Vodafone is 28%. 60% of the Customers also preferred Vodafone for mobile data, followed by

Aircel (21%) Most of the people like to use 3G services, where as 87% of Vodafone users use

Vodafone 3G. Customers use data packs because of Facebook and whatsapp. Only 22% people use data only for facebook and whatsapp. 19% people use data for facebook, whatsapp as well as net suffing purpose. 22% people use data for facebook, whatsapp as well as downloading purpose. 37% use data packs for both the purposes Vodafone most preferred by 15-20 age groups for Facebook and Whatsapp 57% of the 21-25 age groups preferred Vodafone followed by Aircel with 33%

of total sample size 67% of total sample size of 26-30 age groups use Vodafone followed by

Reliance. Age more than 30 people use Vodafone and Reliance equally with 36% of

market share. The observation is people from 26 to more than 30 use Vodafone as well as

Reliance. Because some of them are concern about the price, some concern about speed. But 15-25 age group only concern about the speed.

Most of the people preferred Vodafone 3G and data pack worth Rs.251

CONCLUSION It is clear from the analysis Vodafone is much better than other

telecom due to the survey of Asansol according to the customer of Asansol living standard of

high people and lower people. By the survey I have found that there are many telecom company

but many competitors in market but no anyone defeat the Vodafone.

Many activity of Vodafone as tariff plan, Recharge, the reactivity customer satisfaction and prove all the best of other telecom

CHAPTER: 7 LIMITATIONS AND RECOMMENDATIONS

Page 33


7.1 LIMITATIONS

Here my study is limited to Asansol only except other locations of West Bengal. Even I can’t cover total Asansol Area, so my report can’t give a exact idea about Asansol Market.

Respondents are busy in nature in their own Business for this few retailers as well as consumers were not cooperate to me to answer my questionnaires properly.

Some Respondents were totally don’t know about Vodafone m-pesa and Vodafone postpaid offers.

Inappropriate data from retailer.

Limited sample size may fail the inductive generalization.

People were hesitant to disclose the true fact of their thoughts about m-pesa.

Maximum retailers are unknown about Vodafone m-pesa.

Inability of retailer to answer few questions which caused difficulty in proper data analysis.

The project was taken as a part of my summer training, as the time was limited so the survey was confined to few stores only.

Retailers were always keeps busy in their business, so some of them didn’t response.

Customers can give wrong data specially their contact number as I’m a unknown person to them.

Page 34


7.2 RECOMMENDATIONS

Vodafone should try to improve the quality of the service.

Vodafone should clear the dues of the retailers and also make sure that the commission earned by them are received on time.

Retailers should have a general idea about M-pesa. Vodafone should provide the retailers with manuals which will explain them the use.

M-pesa needs more promotion. Therefore retailers dealing with it should be given additional commission.

Vodafone can arrange workshops for the retailers to address all queries regarding M-pesa.

Vodafone should not just depend on retailers for providing service to the customer. Accordingly it should try to open more Mini Stores in Asansol. Vodafone is losing out by just having a single Mini Store

Communication is the life blood of business. Vodafone should ensure that all doubts and grievances of the retailers are addressed through proper and regular communication with the retailers.

Page 35


CHAPTER: 8 BIBLIOGRAPHY

http://telecomtalk.info/vodafone-india-3g-users/136533/

http://telecomtalk.info/vodafone-new-updated-version-of-m-pesa-app-cash-back/135619/

http://telecomtalk.info/vodafone-slashed-national-roaming-tariffs-special-roaming-tariff-plans-are-introduced/135412/

http://telecomtalk.info/vodafone-m-pesa-free-transfers/134737/


http://telecomtalk.info/vodafones-h1-2015-revenue-up/125564/


http://economictimes.indiatimes.com/topic/Vodafone-India

http://timesofindia.indiatimes.com/topic/Vodafone

http://telecomtalk.info/category/general/vodafone/

http://research-methodology.net/vodafone-pest-analysis/

http://netindian.in/news/2015/03/12/00032973/number-telephone-subscribers-india-rises-97921-milion-january-2015

http://www.cci.in/pdfs/surveys-reports/Telecom-Sector-in-India.pdf

http://www.animation-boss.com/zoo_zoos_040413

https://en.wikipedia.org/wiki/ZooZoo

http://www.ibef.org/industry/telecommunications.aspx

http://www.trai.gov.in/WriteReadData/WhatsNew/Documents/Press%20Release%20on%20'Telecom%20Subscription%20Data%20as%20on%2031st%20January,%202014'.pdf

http://www.greenworldinvestor.com/2011/04/19/telecom-industry-india-list-of-telecom-companies-in-crowded-market-scams3gcompetitionsubscribers/

http://www.livemint.com/Opinion/X4NfbCFjSPNUIulSEQcIFM/Numbers-show-Top-3-dominate-Indian-telecom-sector.html

http://www.trai.gov.in/WriteReadData/PIRReport/Documents/Indicator%20Reports%20-01082013.pdf

Page 36









http://www.ibef.org/industry/telecommunications.aspx

https://en.wikipedia.org/wiki/ZooZoo

http://www.animation-boss.com/zoo_zoos_040413

http://www.cci.in/pdfs/surveys-reports/Telecom-Sector-in-India.pdf



http://research-methodology.net/vodafone-pest-analysis/

http://telecomtalk.info/category/general/vodafone/

http://timesofindia.indiatimes.com/topic/Vodafone

http://economictimes.indiatimes.com/topic/Vodafone-India







http://telecomtalk.info/vodafone-new-updated-version-of-m-pesa-app-cash-back/135619/

http://telecomtalk.info/vodafone-india-3g-users/136533/


CHAPTER-9: APPENDIX

QUESTIONER

Questioner for Customer

Name-

Address-

Contact No-

1) Do you use mobile data?

Yes No

2) Which network you are using currently?

Vodafone Airtel Idea

Reliance Aircel Other

3) What is your preferred speed?

1Mbps 2Mbps

3Mbps 5Mbps

More than 5 Mbps

4) What is your age category?

Page 37


10-15 16-20 More than 3021-25 26-30

5) What is your monthly data usage?

1 GB 1.5GB 1.75GB

2GB 3GB More than 3GB

6) Are you satisfied with the speed of the internet of the network you are using?

Yes No

7) Are you aware of which other telecom company offering better speed with same price?

Yes No

8) What you do in the internet most of the time?

Surfing Downloading

Both

9) What is the reason behind that you are using the current network?

Service Quality Cheap

Speed of Internet Offers

C

Page 38


10) When you think of Data pack, which brand comes to mind first?

Vodafone Airtel Idea

Reliance Aircel Others

11) Compared to our competitor is our Service quality…

Better Worse

About the same

12) How important is Price to you when choosing this type of Company like Vodafone?

Extremely Important

Very Important

Moderately Important

Not important at all

13) If you are not likely to use Vodafone network, Why not?

Do not want a product like this

Satisfy with the network currently using.

Not willing to pay for a product like this.

Page 39


Retailers Questioner

Name:

Address:

1. Do you Sell SIM Card?a. Yes b. No

2. Total No. of SIM sells per Month _______________

3. No. of Vodafone SIM _________________

4. No. of Airtel SIM__________________

5. No. of Idea SIM___________________

6. No. of Aircel SIM__________________

7. No. of Reliance SIM________________

8. Total No. of MNP in a month __________________

9. Total Data Recharge in a month (Rs.) ____________________

10.Total Vodafone Data Sales (Rs.) ___________________

11.Do you sell Phone?a. Yes b. No

12.No of phone sales per month ________________________

13.Do you sell Smart Phone?a. Yes b. No

14.No of Smart phones sales per month ______________________

Page 40


15. Any Issues : LIST OF TABLES

Retailers Counter size feedback

Retailer Name Area Counter Size Vodafone Airtel Relience Idea Aircel

Umesh Singh Ranbandhutala 48 6 15 10 5 12Subhalaxmi Ranbandhutala 29 6 6 3 4 10

Speed Linkers Murgasole 0 0 0 0 0 0Pooja Telecom Durgamandir 60 30 10 5 5 10

Sunita Store Durgamandir 29 6 10 2 2 9City

CommunicationArti

Supermarket 79 15 14 25 13 12

Sanjay Enterprise Arti Supermarket 37 3 5 12 10 7

Amit Telecom Bus Stand 5 0 0 0 5 0Harman

Electronics Bus Stand 0 0 0 0 0 0

Shyam Telecom Durgamarket 160 30 40 30 10 50

Anchal Telecom Hawker Market 0 0 0 0 0 0

Riddhi Siddhi ADDA Market 0 0 0 0 0 0Blue Print ADDA Market 0 0 0 0 0 0

Only Mobile ADDA Market 0 0 0 0 0 0Smart Choice ADDA Market 100 20 20 10 10 40Rehan Place TP Market 33 8 6 13 3 3

Varma Electronics TP Market 0 0 0 0 0 0

Maa Saroda Mobile Store

G.C Mitra Road 22 10 5 2 3 2

New Rechage World Hutton Road 110 30 40 10 10 20

Recharge World Hutton Road 95 20 15 35 10 15Sharma

Communication Hutton Road 5 0 5 0 0 0

Shree Telecom Hutton Road 33 3 5 5 5 15IRFU Care Hutton Road 25 10 0 10 0 5

Bayan Service Ismile Road 185 20 20 5 60 80

Page 41



PointGhatak Telecom SB Ghorai Rd. 5 2 3 0 0 0

Ramesh PCO SB Ghorai Rd. 30 5 5 4 3 13Recharge Station SB Ghorai Rd. 34 12 5 0 5 12

Cell World SB Ghorai Rd. 60 10 20 10 5 15Mobile Care Bata More 13 3 0 5 5 0Garima PCO Bata More 0 0 0 0 0 0

Burnpur Mobilink Bata More 10 6 2 1 1

Bichitra Station Road 105 40 30 12 8 15Shree Shyam

Cellcom Station Road 97 20 40 30 2 5

Yuvraj's Station Road 85 25 25 10 10 15Sujit PCO Station Road 0 0 0 0 0 0

Uma Enteprise Station Road 22 7 5 3 5 2Shantanu Telecom Station Road 26 8 8 2 2 6

Das Mobile Zone Station Road 23 10 3 3 2 5Deepak Video Purnima Haat 12 6 2 0 2 2

New Life Telecom Mini Market II 50 10 10 5 20 5

New Gupta Communication Mini Market II 60 20 10 10 10 10

Balaji store Mini Market II 50 0 20 20 0 10Shyam

Communication Mini Market II 42 20 10 5 2 5

New Balaji Store Mini Market II 15 2 3 5 2 3Das PC Daily Market 45 10 0 5 15 15Gupta

Electronics Mini Market 105 25 25 15 20 20

Sonai Mobile Junction Mini Market 0 0 0 0 0 0

Mobie Center Rupa Market 28 10 10 3 5 0Maa Tara Store Gopalpur 10 5 2 3 0 0

KMC store Gopalpur 0 0 0 0 0 0Akash Telecom Gopalpur 20 7 5 3 3 2

Page 42



Rahul Mobile Center Kalyanpur 31 12 10 3 3 3

Raban Mobile Shop Kalyanpur 40 15 15 2 5 3

Bapi Mobile Center Kalyanpur 40 10 15 5 5 5

Ramesh Mobile Center Kalyanpur 40 15 8 7 5 5

Ganesh Mobile Shop

West Apcar Garden 53 20 10 5 10 8

Bijay World Baisali Park 5 5 0 0 0 0Bijay Store Fatepur 10 6 3 1 0 0

Digital World Fatepur 65 40 10 5 5 5Total: 2286 603 530 359 314 480

VODAFONE Data Market Share

Page 43


Page 44

Retailer Name Area Data usage(Rs.)

Vodafone Data Usage(Rs.)

Umesh Singh Ranbandhutala 10000 3000Subhalaxmi Ranbandhutala 15000 2500

Speed Linkers Murgasole 5000 1500Pooja Telecom Durgamandir 30000 10000

Sunita Store DurgamandirCity Communication Arti Supermarket 2500 1500

Sanjay Enterprise Arti Supermarket 3000 1200Amit Telecom Bus Stand 70000 8000

Harman Electronics Bus Stand 30000Shyam Telecom Durgamarket 50000Anchal Telecom Hawker Market 30000

Riddhi Siddhi ADDA Market 5000 1000Blue Print ADDA Market 2000 500

Only Mobile ADDA Market 0 0Smart Choice ADDA Market 30000Rehan Place TP Market

Varma Electronics TP Market 0Maa Saroda Mobile

Store G.C Mitra Road 10000 1500

New Rechage World Hutton Road 80000Recharge World Hutton Road 3000

Sharma Communication Hutton Road 5000 3000Shree Telecom Hutton Road 3000 500

IRFU Care Hutton Road 3000Bayan Service Point Ismile Road 80000 10000

Ghatak Telecom SB Ghorai Rd. 5000Ramesh PCO SB Ghorai Rd. 7000

Recharge Station SB Ghorai Rd. 20000Cell World SB Ghorai Rd. 17000 3000

Mobile Care Bata More 4000 1500Garima PCO Bata More 1000 400

Burnpur Mobilink Bata More 25000 20000Bichitra Station Road 15000 10000

Shree Shyam Cellcom Station Road 150000 50000Yuvraj's Station Road 25000 10000

Sujit PCO Station Road 3000 1000Uma Enteprise Station Road 2000 800

Shantanu Telecom Station Road 3000 700Das Mobile Zone Station Road 2500 1000

Deepak Video Purnima Haat 1000 200New Life Telecom Mini Market II 10000

New Gupta Communication Mini Market II 20000 5000

Balaji store Mini Market II 25000 6000Shyam Communication Mini Market II 10000 5000


Smart Phone Market Share

Retailer Name Area No of Phone

No of Smartphone

Sanjay Enterprise Arti Supermarket 60 30Amit Telecom Bus Stand 150 30

Harman Electronics Bus Stand 70 50Shyam Telecom Durgamarket 70 50Anchal Telecom Hawker Market 200 100

Only Mobile ADDA Market 70 20Smart Choice ADDA Market 250 200

Varma Electronics TP Market 50 20Maa Saroda Mobile Store G.C Mitra Road 70 20

Recharge World Hutton Road 60 25Bayan Service Point Ismile Road 5 5

Recharge Station SB Ghorai Rd. 15 5Cell World SB Ghorai Rd. 60 25

Burnpur Mobilink Bata More 50 40Shree Shyam Cellcom Station Road 500 50

Yuvraj's Station Road 350 200New Life Telecom Mini Market II 60 20

New Gupta Communication Mini Market II 50 10

Balaji store Mini Market II 50 20Shyam Communication Mini Market II 70 30

New Balaji Store Mini Market II 15 7Gupta Electronics Mini Market 150 80

Sonai Mobile Junction Mini Market 40 25Mobie Center Rupa Market 50 10

Bapi Mobile Center Kalyanpur 75 30

Ganesh Mobile Shop West Apcar Garden 100 40

Total 2690 1142

Location wise VODAFONE Market Share

Retailer Name Area Counter Size No. of Vodafone

Umesh SinghRanbandhutala 77 12Subhalaxmi

Page 45



Pooja TelecomDurgamandir 89 36Sunita Store

City CommunicationArti

Supermarket 116 18Sanjay Enterprise

Amit Telecom

Bus Stand 165 30

Harman ElectronicsShyam TelecomAnchal Telecom

Riddhi Siddhi

ADDA Market 100 20

Blue PrintOnly MobileSmart ChoiceRehan Place

TP Market 33 8Varma ElectronicsMaa Saroda Mobile Store

Hutton Road 290 73

New Rechage WorldRecharge World

Sharma CommunicationShree Telecom

IRFU CareBayan Service Point

S.B Garai Road 314 49

Ghatak TelecomRamesh PCO

Recharge StationCell World

Mobile Care

Bata More 23 9Garima PCOBurnpur Mobilink

BichitraStation Road

Station Road

358 110Shree Shyam CellcomYuvraj's

Sujit PCOUma Enteprise

Page 46



Shantanu TelecomDas Mobile Zone

Deepak Video

Mini Market II 229 58

New Life TelecomNew Gupta

CommunicationBalaji store

Shyam CommunicationNew Balaji Store

Das PC Daily Market 45 10Gupta Electronics

Mini Market 133 35Sonai Mobile Junction

Mobie CenterMaa Tara Store

Gopalpur 30 12KMC store

Akash TelecomRahul Mobile Center

Kalyanpur 204 72

Raban Mobile ShopBapi Mobile Center

Ramesh Mobile CenterGanesh Mobile Shop

Bijay World Baisali Park 5 5Bijay Store

Fatepur 75 46Digital World

Page 47


Customers Data Feedback

Name Address

Age Mobile No

Data Use(Y/N

)

Operators

Prefered Speed

Monthly Usage Rs

Prasanta Adhya Asansol 49 811615476

6 Y Airtel 0 0 0

Anirban Asansol 26 9093921152 N Idea 0 0 0

Dababrata Dutta Asansol 32 964159258

5 N Idea 0 0 0

Samapti Dutta Asansol 28 993365979

8 N Reliance 0 0 0

Prasanta Adhya Asansol 50 838781391

1 Y Reliance 0 0 0

Soumitra Dutta Asansol 37 983283220

3 N Vodafone 0 0 0

Debojoyti Chowdhur

yAsansol 19 916376829

6 Y Aircel 2G 1 GB 128

Sovan Ghosh Asansol 21 897291460

3 Y Aircel 2GMore

Than 2 GB

148

Avijit Maji Asansol 22 9832939070 Y Aircel 2G

More Than 2

GB148

M.Prasad Asansol 23 9832864350 Y Reliance 2G 3GB 149

Jayanta Dutta Asansol 40 819774300

0 Y Reliance 2G 3 GB 149

Debojoyti Dutta Asansol 40 983121101

1 Y Reliance 2G 3GB 149

Nil Dutta Asansol 16 7557039732 Y Vodafone 2G 750MB 155

Somnath Mishra Asansol 21 893667593

9 Y Vodafone 2G 3 GB 251

Sanchita Dutta Asansol 34 912680747

6 Y Vodafone 2G 500MB 98

Suman Dutta Asansol 38 983217865

3 Y Vodafone 2G 500MB 98

Indrajeet Maji Asansol 21 810190723

5 Y Aircel 3G 1 .2GB 198

Satinath Porel Asansol 22 974978473

5 Y Aircel 3G 1 GB 155

Subhodip Saha Asansol 22 954705202

6 Y Aircel 3G 1.2 GB 198

Suman Asansol 23 964119713 Y Aircel 3G 1 GB 155

Page 48


Name Address

Age Mobile No

Data Use(Y/N

)

Operators

Prefered Speed

Monthly Usage Rs

2

Pallab Roy Asansol 24 9069982060 Y Aircel 3G 1 GB 155

Rajesh Kumar Asansol 35 890665504

5 Y Aircel 3G 100MB 23

Subhajit Mondol Asansol 22 993277003

0 Y Airtel 3G 1 GB 249

Nishant Singh Asansol 29 983214552

2 Y Reliance 3G 3GB 442

Rajesh Kumar Asansol 35 909347744

2 Y Reliance 3G 1 GB 255

Biplab Mitra Asansol 20 956944160


Dipayan Adhikary Asansol 20 738432811


Dipankar Debnath Asansol 21 853692454


Animesh Dutta Asansol 21 703828613


Argha Chowdhry Asansol 21 993306633


Prasenjeet Mondal Asansol 21 902829764


Pritam Maji Asansol 21 890074930


Rahul Roy Asansol 21 9563703692 Y Vodafone 3G 1 GB 251

Sk Kausar Asansol 21 7059194507 Y Vodafone 3G 1 GB 251

Abhishek Paul Asansol 21 887711770


Bapi Roy Asansol 22 9046919737 Y Vodafone 3G 1 GB 251

Sandip Mandol Asansol 22 909357022


Samrat Banerjee Asansol 24 912602708


Sandeep Ghosal Asansol 26 973217610


Abhishek Paul Asansol 26 720934816


Goysal Mallik Asansol 26 973230682


Sandip Asansol 26 903283963 Y Vodafone 3G 1 GB 251

Page 49


Name Address

Age Mobile No

Data Use(Y/N

)

Operators

Prefered Speed

Monthly Usage Rs

Kabiraj 3Bubai Dutta Asansol 26 909314567

0 Y Vodafone 3G 1GB 251

Smart Choice Asansol 40 933330482


Projesh Chatterjee Asansol 19 827292523


Bineet Seal Asansol 19 8334981198 Y Vodafone 3G 1 GB 251

Pravash Khan Asansol 19 833580675


Srijan Dutta Asansol 20 833583130


Subhajeet Halder Asansol 19 865360260


Arka Bagira Asansol 20 869712312


Gopinath Singhaniya Asansol 19 869752517


Arindam Asansol 26 7547956473 Y Vodafone 3G 1GB 251

Purpose of use Data

Name Age Mobile No Operator

sPrefered speed

Monthly usage Why internet

Debojoyti chowdhury 19 916376829

6 Aircel 2G 1 GB facebook,whatsapp

Sovan Ghosh 21 897291460

3 Aircel 2Gmore than 2

GBfacebook,whatsapp

Avijit Maji 22 9832939070 Aircel 2G

more than 2

GB

Facebook, Whatsapp,Net Suffing

M.Prasad 23 9832864350 Reliance 2G 3GB Both

Jayanta Dutta 40 819774300

0 Reliance 2G 3 GB Both

Debojoyti Dutta 40 983121101

1 Reliance 2G 3GB Both

Nil Dutta 16 7557039732 Vodafone 2G 750MB facebook,Whatsapp

Somnath 21 893667593 Vodafone 2G 3 GB Facebook, Whatsapp,Net

Page 50


Mishra 9 SuffingSanchita

Dutta 34 9126807476 Vodafone 2G 500MB facebook,whatsapp

Suman Dutta 38 983217865

3 Vodafone 2G 500MB facebook,whatsapp,download

Indrajeet Maji 21 810190723

5 Aircel 3G 1 .2GB Facebook, Whatsapp,Net Suffing

Satinath Porel 22 974978473

5 Aircel 3G 1 GB Facebook, Whatsapp,Net Suffing

Subhodip Saha 22 954705202

6 Aircel 3G 1.2 GB facebook,Whatsapp,download

Suman 23 9641197132 Aircel 3G 1 GB Both

Pallab Roy 24 9069982060 Aircel 3G 1 GB Both

Rajesh Kumar 35 890665504

5 Aircel 3G 100MB facebook,whatsapp

Subhajit Mondol 22 993277003

0 Airtel 3G 1 GB Both

Nishant Singh 29 983214552

2 Reliance 3G 3GB Both

Rajesh Kumar 35 909347744

2 Reliance 3G 1 GB Facebook, Whatsapp,Net Suffing

Biplab Mitra 20 956944160

6 Vodafone 3G 1 GB facebook,whatsapp

Dipayan Adhikary 20 738432811


Dipankar Debnath 21 853692454

3 Vodafone 3G 1 GB facebook,Whatsapp,download

Animesh Dutta 21 703828613


Argha chowdhry 21 993306633


Prasenjeet Mondal 21 902829764


Pritam maji 21 8900749303 Vodafone 3G 1 GB facebook,whatsapp

Rahul Roy 21 9563703692 Vodafone 3G 1 GB facebook,Whatsapp,downloa

d

Sk Kausar 21 7059194507 Vodafone 3G 1 GB Both

Abhishek Paul 21 887711770

8 Vodafone 3G 1 GB Facebook, Whatsapp,Net Suffing

Bapi Roy 22 9046919737 Vodafone 3G 1 GB Both

Sandip Mandol 22 909357022

7 Vodafone 3G 1 GB Both

Page 51


Samrat Banerjee 24 912602708


Sandeep ghosal 26 973217610


Abhishek paul 26 720934816


Goysal Mallik 26 973230682


Sandip Kabiraj 26 903283963


Bubai Dutta 26 909314567

0 Vodafone 3G 1GB Facebook, Whatsapp,Net Suffing

Smart Choice 40 933330482


projesh chatterjee 19 827292523

5 Vodafone 3G 1 GB facebook,whatsapp,download

bineet seal 19 8334981198 Vodafone 3G 1 GB facebook,whatsapp,download

pravash khan 19 833580675


srijan dutta 20 8335831306 Vodafone 3G 1 GB Facebook, Whatsapp,Net

Suffingsubhajeet

Halder 19 8653602600 Vodafone 3G 1 GB Facebook, Whatsapp,Net

SuffingArka bagira 20 869712312


gopinath singhaniya 19 869752517


Arindam 26 7547956473 Vodafone 3G 1GB Both

Page 52


Page 53


Customers Feedback

Name Age Mobile No Operators Prefered speed Monthly usage Why internet SatisfiedWhy This Operators?Service QualityPrefered OperatorDebojoyti chowdhury 15-20 9163768296 Aircel 2G 1 GB facebook,whatsapp Y Speed of Internet No Idea AirtelSovan Ghosh 20-25 8972914603 Aircel 2G more than 2 GB facebook,whatsapp Y Cheap Better VodaIndrajeet Maji 20-25 8101907235 Aircel 3G 1 .2GB Facebook, Whatsapp,Net Suffing Y Good Service Quality No Idea AirtelAvijit Maji 20-25 9832939070 Aircel 2G more than 2 GB Facebook, Whatsapp,Net Suffing N Cheap No Idea RelianceSatinath Porel 20-25 9749784735 Aircel 3G 1 GB Facebook, Whatsapp,Net Suffing Y Speed of Internet No Idea AirtelSubhodip Saha 20-25 9547052026 Aircel 3G 1.2 GB facebook,Whatsapp,download Y Speed of Internet No Idea RelianceSuman 20-25 9641197132 Aircel 3G 1 GB Both Y Good Service Quality No Idea ReliancePallab Roy 20-25 9069982060 Aircel 3G 1 GB Both Y Cheap No Idea AirtelRajesh Kumar >30 8906655045 Aircel 3G 100MB facebook,whatsapp Y Cheap No Idea IdeaSubhajit Mondol 20-25 9932770030 Airtel 3G 1 GB Both Y Speed of Internet No Idea VodaM.Prasad 20-25 9832864350 Reliance 2G 3GB Both N Cheap Better VodaNishant Singh 25-30 9832145522 Reliance 3G 3GB Both Y Speed of Internet No Idea IdeaRajesh Kumar >30 9093477442 Reliance 3G 1 GB Facebook, Whatsapp,Net Suffing Y Speed of Internet No Idea AirtelJayanta Dutta >30 8197743000 Reliance 2G 3 GB Both Y Cheap No Idea AircelDebojoyti Dutta >30 9831211011 Reliance 2G 3GB Both N Cheap No Idea AirtelNil Dutta 15-20 7557039732 Vodafone 2G 750MB facebook,Whatsapp Y Good Service Quality Better Airtelprojesh chatterjee 15-20 8272925235 Vodafone 3G 1 GB facebook,whatsapp,download Y Speed of Internet Better Aircelbineet seal 15-20 8334981198 Vodafone 3G 1 GB facebook,whatsapp,download Y Speed of Internet Better Airtelpravash khan 15-20 8335806755 Vodafone 3G 1 GB facebook,whatsapp Y Speed of Internet Better Reliancesubhajeet Halder 15-20 8653602600 Vodafone 3G 1 GB Facebook, Whatsapp,Net Suffing Y Speed of Internet Better Reliancegopinath singhaniya 15-20 8697525174 Vodafone 3G 1 GB facebook,whatsapp,download Y Speed of Internet Better Airtel Biplab Mitra 15-20 9569441606 Vodafone 3G 1 GB facebook,whatsapp Y Speed of Internet Better AirtelDipayan Adhikary 15-20 7384328113 Vodafone 3G 1 GB facebook,whatsapp Y Speed of Internet Better Aircelsrijan dutta 15-20 8335831306 Vodafone 3G 1 GB Facebook, Whatsapp,Net Suffing Y Speed of Internet Better IdeaArka bagira 15-20 8697123125 Vodafone 3G 1 GB facebook,whatsapp,download Y Speed of Internet Better AircelSomnath Mishra 20-25 8936675939 Vodafone 2G 3 GB Facebook, Whatsapp,Net Suffing Y Speed of Internet Better RelianceDipankar Debnath 20-25 8536924543 Vodafone 3G 1 GB facebook,Whatsapp,download Y Speed of Internet Better RelianceAnimesh Dutta 20-25 7038286132 Vodafone 3G 1 GB facebook,Whatsapp,download Y Speed of Internet Better IdeaArgha chowdhry 20-25 9933066331 Vodafone 3G 1 GB facebook,whatsapp Y Speed of Internet Better ReliancePrasenjeet Mondal 20-25 9028297642 Vodafone 3G 1 GB facebook,Whatsapp,download Y Good Service Quality Better AircelPritam maji 20-25 8900749303 Vodafone 3G 1 GB facebook,whatsapp Y Speed of Internet Better AirtelRahul Roy 20-25 9563703692 Vodafone 3G 1 GB facebook,Whatsapp,download Y Speed of Internet Better AirtelSk Kausar 20-25 7059194507 Vodafone 3G 1 GB Both Y Speed of Internet Better RelianceAbhishek Paul 20-25 8877117708 Vodafone 3G 1 GB Facebook, Whatsapp,Net Suffing Y Speed of Internet Better RelianceBapi Roy 20-25 9046919737 Vodafone 3G 1 GB Both Y Good Service Quality Better AircelSandip Mandol 20-25 9093570227 Vodafone 3G 1 GB Both Y Speed of Internet Better IdeaSamrat Banerjee 20-25 9126027082 Vodafone 3G 1 GB facebook,Whatsapp,download Y Good Service Quality Better RelianceSandeep ghosal 25-30 9732176102 Vodafone 3G 1 GB Both Y Speed of Internet Better RelianceAbhishek paul 25-30 7209348168 Vodafone 3G 1 GB Both Y Speed of Internet Better RelianceGoysal Mallik 25-30 9732306822 Vodafone 3G 1 GB Both Y Speed of Internet Better RelianceSandip Kabiraj 25-30 9032839633 Vodafone 3G 1 GB Both Y Speed of Internet Better AirtelBubai Dutta 25-30 9093145670 Vodafone 3G 1GB Facebook, Whatsapp,Net Suffing Y Speed of Internet Better AirtelArindam 25-30 7547956473 Vodafone 3G 1GB Both Y Speed of Internet Better AirtelSanchita Dutta >30 9126807476 Vodafone 2G 500MB facebook,whatsapp Y Speed of Internet Better RelianceSuman Dutta >30 9832178653 Vodafone 2G 500MB facebook,whatsapp,download Y Speed of Internet Better RelianceSmart Choice >30 9333304822 Vodafone 3G 1 GB Both Y Speed of Internet Better AircelPage

54


Full Retailers Feedback

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Page 55


Full Customer’s Feedback

Name Address Age Mobile No Data use(Y/N) Operators Prefered speed Monthly usage Rs Why internet Satisfied or not Why This Operators? Service Quality Prefered OperatorPrasanta Adhya Asansol 49 8116154766 Y Airtel 0 0 0 0 satisfied Cheap No Idea RelianceAnirban Asansol 26 9093921152 N Idea 0 0 0 0 satisfied Good Service Quality Better AircelDababrata Dutta Asansol 32 9641592585 N Idea 0 0 0 0 Satisfied Cheap No Idea VodaSamapti Dutta Asansol 28 9933659798 N Reliance 0 0 0 0 satisfied Good Service Quality No Idea AirtelPrasanta Adhya Asansol 50 8387813911 Y Reliance 0 0 0 0 satisfied good Service Quality No Idea IdeaSoumitra Dutta Asansol 37 9832832203 N Vodafone 0 0 0 satisfied Good Service Quality Better AirtelDebojoyti chowdhury Asansol 19 9163768296 Y Aircel 2G 1 GB 128 facebook,whatsapp satisfied Speed of Internet No Idea AirtelSovan Ghosh Asansol 21 8972914603 Y Aircel 2G more than 2 GB 148 facebook,whatsapp satisfied Cheap Better VodaAvijit Maji Asansol 22 9832939070 Y Aircel 2G more than 2 GB 148 Facebook, Whatsapp,Net Suffi ng Not Satisfied Cheap No Idea RelianceM.Prasad Asansol 23 9832864350 Y Reliance 2G 3GB 149 Both Not Satisfied Cheap Better VodaJayanta Dutta Asansol 40 8197743000 Y Reliance 2G 3 GB 149 Both satisfied Cheap No Idea AircelDebojoyti Dutta Asansol 40 9831211011 Y Reliance 2G 3GB 149 Both Not satisfied Cheap No Idea AirtelNil Dutta Asansol 16 7557039732 Y Vodafone 2G 750MB 155 facebook,Whatsapp satisfied Good Service Quality Better AirtelSomnath Mishra Asansol 21 8936675939 Y Vodafone 2G 3 GB 251 Facebook, Whatsapp,Net Suffi ng satisfied Speed of Internet Better RelianceSanchita Dutta Asansol 34 9126807476 y Vodafone 2G 500MB 98 facebook,whatsapp satisfied Speed of Internet Better RelianceSuman Dutta Asansol 38 9832178653 Y Vodafone 2G 500MB 98 facebook,whatsapp,Net Suffi ng satisfied Speed of Internet Better RelianceIndrajeet Maji Asansol 21 8101907235 Y Aircel 3G 1 .2GB 198 Facebook, Whatsapp,Net Suffi ng satisfied Good Service Quality No Idea AirtelSatinath Porel Asansol 22 9749784735 Y Aircel 3G 1 GB 155 Facebook, Whatsapp,Net Suffi ng satisfied Speed of Internet No Idea AirtelSubhodip Saha Asansol 22 9547052026 Y Aircel 3G 1.2 GB 198 facebook,Whatsapp,download satisfied Speed of Internet No Idea RelianceSuman Asansol 23 9641197132 Y Aircel 3G 1 GB 155 Both satisfied Good Service Quality No Idea ReliancePallab Roy Asansol 24 9069982060 Y Aircel 3G 1 GB 155 Both satisfied Cheap No Idea AirtelRajesh Kumar Asansol 35 8906655045 Y Aircel 3G 100MB 23 facebook,whatsapp satisfied Cheap No Idea IdeaSubhajit Mondol Asansol 22 9932770030 Y Airtel 3G 1 GB 249 Both satisfied Speed of Internet No Idea VodaNishant Singh Asansol 29 9832145522 Y Reliance 3G 3GB 442 Both satisfied Speed of Internet No Idea IdeaRajesh Kumar Asansol 35 9093477442 Y Reliance 3G 1 GB 255 Facebook, Whatsapp,Net Suffi ng satisfied Speed of Internet No Idea Airtel Biplab Mitra Asansol 20 9569441606 Y Vodafone 3G 1 GB 251 facebook,whatsapp satisfied Speed of Internet Better AirtelDipayan Adhikary Asansol 20 7384328113 Y Vodafone 3G 1 GB 251 facebook,whatsapp satisfied Speed of Internet Better AircelDipankar Debnath Asansol 21 8536924543 Y Vodafone 3G 1 GB 251 facebook,Whatsapp,download satisfied Speed of Internet Better RelianceAnimesh Dutta Asansol 21 7038286132 Y Vodafone 3G 1 GB 251 facebook,Whatsapp,download satisfied Speed of Internet Better IdeaArgha chowdhry Asansol 21 9933066331 Y Vodafone 3G 1 GB 251 facebook,whatsapp satisfied Speed of Internet Better ReliancePrasenjeet Mondal Asansol 21 9028297642 Y Vodafone 3G 1 GB 251 facebook,Whatsapp,download satisfied Good Service Quality Better AircelPritam maji Asansol 21 8900749303 Y Vodafone 3G 1 GB 251 facebook,whatsapp satisfied Speed of Internet Better AirtelRahul Roy Asansol 21 9563703692 Y Vodafone 3G 1 GB 251 facebook,Whatsapp,download satisfied Speed of Internet Better AirtelSk Kausar Asansol 21 7059194507 Y Vodafone 3G 1 GB 251 Both satisfied Speed of Internet Better RelianceAbhishek Paul Asansol 21 8877117708 Y Vodafone 3G 1 GB 251 Facebook, Whatsapp,Net Suffi ng satisfied Speed of Internet Better RelianceBapi Roy Asansol 22 9046919737 Y Vodafone 3G 1 GB 251 Both satisfied Good Service Quality Better AircelSandip Mandol Asansol 22 9093570227 Y Vodafone 3G 1 GB 251 Both satisfied Speed of Internet Better IdeaSamrat Banerjee Asansol 24 9126027082 Y Vodafone 3G 1 GB 251 facebook,Whatsapp,download satisfied Good Service Quality Better RelianceSandeep ghosal Asansol 26 9732176102 Y Vodafone 3G 1 GB 251 Both satisfied Speed of Internet Better RelianceAbhishek paul Asansol 26 7209348168 Y Vodafone 3G 1 GB 251 Both satisfied Speed of Internet Better RelianceGoysal Mallik Asansol 26 9732306822 Y Vodafone 3G 1 GB 251 Both satisfied Speed of Internet Better RelianceSandip Kabiraj Asansol 26 9032839633 Y Vodafone 3G 1 GB 251 Both satisfied Speed of Internet Better AirtelBubai Dutta Asansol 26 9093145670 Y Vodafone 3G 1GB 251 Facebook, Whatsapp,Net Suffi ng satisfied Speed of Internet Better AirtelSmart Choice Asansol 40 9333304822 Y Vodafone 3G 1 GB 251 Both satisfied Speed of Internet Better Aircelprojesh chatterjee Asansol 19 8272925235 Y Vodafone 3G 1 GB 251 facebook,whatsapp,download satisfied Speed of Internet Better Aircelbineet seal Asansol 19 8334981198 Y Vodafone 3G 1 GB 251 facebook,whatsapp,download satisfied Speed of Internet Better Airtelpravash khan Asansol 19 8335806755 Y Vodafone 3G 1 GB 251 facebook,whatsapp satisfied Speed of Internet Better Reliancesrijan dutta Asansol 20 8335831306 Y Vodafone 3G 1 GB 251 Both satisfied Speed of Internet Better Ideasubhajeet Halder Asansol 19 8653602600 Y Vodafone 3G 1 GB 251 Facebook, Whatsapp,Net Suffi ng satisfied Speed of Internet Better RelianceArka bagira Asansol 20 8697123125 Y Vodafone 3G 1 GB 251 facebook,whatsapp,download satisfied Speed of Internet Better Aircelgopinath singhaniya Asansol 19 8697525174 Y Vodafone 3G 1 GB 251 facebook,whatsapp,download satisfied Speed of Internet Better AirtelArindam Asansol 26 7547956473 Y Vodafone 3G 1GB 251 Both satisfied Speed of Internet Better Airtel

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