3 Leadership Tips

from Libby Sartain

(RoundPegg Board Member and former CHRO Southwest Airlines)

• Over 30 years experience in Human Resources

• 2001-2008 Chief People Officer, Yahoo!

• 1988-2001 VP People, Southwest Airlines

• 2011-Present RoundPegg Board Member

• Author- HR From the Heart*• Author- Brand From the Inside: Eight

Essentials to Emotionally Connect Your Employees to Your Business

*Slideshow ideas taken from the book

Libby Sartain

When organizational leaders commit to culture change, employees are going to be

skeptical.

When organizational leaders commit to culture change, employees are going to be

skeptical.

It’s the same story and they’ve heard it before.

The following provides some tips to organizational leaders to

ensure that your skeptics are working towards the company’s

goals

1. Live the Values You Promote

Cropped: Jonatas Cunha- https://creativecommons.org/licenses/by-sa/2.0/

“Be the change you want to make.” -Mahatma Ghandi

“Be the change you want to make.” -Mahatma Ghandi

Demonstrate your principles in the smallest of choices

“Be the change you want to make.” -Mahatma Ghandi

Demonstrate your principles in the smallest of choices

Leaders are being watched… Closely. Everyone makes mistakes but it’s vital that leader’s actions are consistent with the published principles, beliefs and code of ethics.

“Be the change you want to make.” -Mahatma Ghandi

Demonstrate your principles in the smallest of choices

Leaders are being watched… Closely. Everyone makes mistakes but it’s vital that leader’s actions are consistent with the published principles, beliefs and code of ethics.

ALWAYS

2. Be Consistent Over Time

Alan Cleaver- https://creativecommons.org/licenses/by/2.0/

Trust rarely happens in an instant or an incident

Trust rarely happens in an instant or an incident

Big results and change will happen, but they happen almost imperceptibly and over time

Trust rarely happens in an instant or an incident

Big results and change will happen, but they happen almost imperceptibly and over time

Be consistent and have patience

3. Own Mistakes

Eric Schmuttenmaer- https://creativecommons.org/licenses/by-sa/2.0/

Mistakes Happen

Mistakes Happen

When they do, it’s important to instantly return to your published values and openly apologize from that

platform

Mistakes Happen

When they do, it’s important to instantly return to your published values and openly apologize from that

platform

No one likes excuses

When apologizing, don’t use phrases like:

When apologizing, don’t use phrases like:

“It would not have happened if…..”

Or

“Circumstances beyond our control…..”

Or

“We had no idea what the other department was doing.”

Or

“I do not recall.”

Own the mistake simply and comprehensively

Own the mistake simply and comprehensively

You expect your employees to be accountable, you must lead by example

Own the mistake simply and comprehensively

You expect your employees to be accountable, you must lead by example

After you own the mistake, clearly spell out exactly how you intend to return to the

correct course

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