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Roo Reynolds@rooreynolds
www.digi2al.co.uk
Agile service deliveryIn the UK’s public sector
Hallo
flickr.com/photos/rooreynolds/27131941631
flickr.com/photos/rooreynolds/17043911398
A brief history of the Government Digital Service (GDS)
gds.blog.gov.uk/tag/revolution-not-evolution
GDS was formed in November 2011
Leading the digital transformation of government
Making services so good people prefer to use them
www.gov.uk
www.gov.uk
25 of the most important government services
flickr.com/photos/gdsteam/26736615492
A multi-disciplinary team - working with colleagues across government
flickr.com/photos/paul_clarke/6477056845
Agile
flickr.com/photos/lhanaphotography/6107639393
7 steps to constructa building(I imagine)
flickr.com/photos/lhanaphotography/6107639393
1. Gather the requirements2. Agree a plan3. Dig up some ground4. Pour some concrete
flickr.com/photos/lhanaphotography/6107639393
1. Gather the requirements2. Agree a plan3. Dig up some ground4. Pour some concrete
DisclaimerI am not a civil
engineer
flickr.com/photos/lhanaphotography/6107639393
1. Gather the requirements2. Agree a plan3. Dig up some ground4. Pour some concrete5. Build the ground floor6. Build some more floors7. Put the roof on
flickr.com/photos/lhanaphotography/6107639393
1. Gather the requirements2. Agree a plan3. Dig up some ground4. Pour some concrete5. Build the ground floor6. Build some more floors7. Put the roof on
I can’t stress this enoughNot a civil engineer
flickr.com/photos/lhanaphotography/6107639393
1. Gather the requirements2. Agree a plan3. Dig up some ground4. Pour some concrete5. Build the ground floor6. Build some more floors7. Put the roof on
flickr.com/photos/lhanaphotography/6107639393
7 steps to build a digital service (you’d think)
1. Gather the requirements2. Agree a plan3. Pick a supplier and set goals4. Plan the project5. Start implementation6. Finish implementation7. Handover and evaluation
7 steps to build a digital service(based on user needs)
1. Meet the users2. Understand the users’ needs3. Build a prototype4. Get feedback from real users5. Iterate, with constant feedback6. Make it live7. Continue to improve
www.gov.uk/service-manual
What if what you make doesn’t meet the needs of your users?
What if you missed some requirements?
What if things change during the process?
www.gov.uk/service-manual
www.gov.uk/service-manual
www.prosjektveiviseren.no
www.prosjektveiviseren.no
www.gov.uk/service-manual
flickr.com/photos/mtaphotos/8310696617
flickr.com/photos/compacflt/15725076691
Agile
twitter.com/psd/status/568324759521501184
www.gov.uk/service-manual
www.gov.uk/service-manual/governance
www.gov.uk/service-manual/digital-by-default
www.gov.uk/performance
Serviceperformance
github.com/alphagov
A photo with some text next to it
Some tips
Start withuser needs
flickr.com/photos/ndomer73/2582778532/
“When making bacon and eggs for breakfast, the chicken is involvedbut the pig is committed”
flickr.com/photos/ndomer73/2582778532/
Pigs not chickens
flickr.com/photos/ndomer73/2582778532/
Show the thing
Five is enough
nngroup.com/articles/why-you-only-need-to-test-with-5-users/
“Testing with one user is one hundred percent better than testing with none”
Steve Krug@skrug
Walls are important
flickr.com/photos/rooreynolds/14203258760
gds.blog.gov.uk/2014/09/03/vertical-campfires-our-user-research-walls
gds.blog.gov.uk/2014/09/03/vertical-campfires-our-user-research-walls
“A well-tended wall keeps research insights and user needs constant in the collective ‘mind’ of the project team.”
Kate Towsey
Milk matters
abscond.org/2014/09/25/culture-stories-milk.html
abscond.org/2014/09/25/culture-stories-milk.html
“Left unchecked in a semi-isolated environment, cultures can get very odd”
James Darling
instagram.com/p/BCfNLIAlYu_
abscond.org/2014/09/25/culture-stories-milk.html
“Free to anyone. Contributions welcome.”
alicebartlett.co.uk/blog/tampon-club
alicebartlett.co.uk/blog/tampon-club-v2
www.tampon.club
Ha det braRoo Reynolds@rooreynolds
digi2al.co.uk
rooreynolds.com/2016/05/25/agile-in-the-public-sector