FAILURE IN MANAGERIAL COMMUNICATION

Presented by:Group 7

Pooja Choudhary (24)Prashant Deshmukh (27)

Loretta Dias (31)Harshal Gawali (37)

Sanket Karjatkar (53)Shariq Khan (57)

I.M.D.R. Pune

CONTENTSKEY FACTSMANAGEMENTS APPROACH

◦ Assumptions◦ Opinions and Recommendations

IMPLEMENTATION OF NEW SYSTEM◦ Assumptions◦ Opinions and Recommendations

ADVANTAGES OF EFFECTIVE COMMUNICATION IN CASE

I.M.D.R. Pune

KEY FACTSCase revolves around-

Consumer& Market research company◦THE DIRECT APPROACH

The Main managers reporting Director◦Ms. Shashi◦Ms. Reena Dey◦Mr. Ravi Saxena

I.M.D.R. Pune

Cont…Ms.Shashi heading activities for 2

years.Based on suspicion Ms.Reena

conducts enquiry.Mr.Ravi implements new system

with the help of consulting team.New system is criticized by other

departments.

I.M.D.R. Pune

MANAGEMENT APPROACHAssumptions

◦Ms. Reena Dey conducts enquiry on mere Suspicion. No root cause analysis done.

◦Directors approval to the enquiry creates distrust & misinterpretation.

I.M.D.R. Pune

OPINIONS AND RECOMMENDATIONS

◦The management has an Autocratic style of management (Vroom–Yetton decision model) is the major problem.

◦The contingency approach applied to the situation by appointing Mr.Ravi. He lacked in communication.

◦Creating a distrust among employees and leading to misinterpretation of the situation.

I.M.D.R. Pune

IMPLEMENTATION OF NEW SYSTEMASSUMPTIONS

◦No concrete study of the situation by Ms. Reena.

◦Mr. Ravi lacked in communication and building trust factor amongst the departments.

◦Employees were resistant to change & lacked willingness.

I.M.D.R. Pune

OPINIONS AND RECOMMENDATIONS◦A integrated approach developing

relationships should have been adopted

◦Consultative leadership style must have been adopted taking into consideration the views of Ms.Shashi.

◦Employees should have been motivated to accept change in system.

I.M.D.R. Pune

ADVANTAGES OF EFFECTIVE COMMUNICATIONInvolvement of Ms. Shashi would have given

better understanding of the situataion.Horizontal communication between Mr Ravi,

Ms Shashi, Ms Reena would have resulted in effective implementation of New system.

Role of a leader in communication builds trust in the working environment.

Explaining the need of change in system and building trust would have yielded better results.

I.M.D.R. Pune

THANK YOU..!!

I.M.D.R. Pune