Customer Service Conferences 2016 - Sponsorship Opportunities

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Secret Service Summitexhibitor opportunities

september 29 & 30, 2016

secretservicesummit.com

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The Secret Service Summit is attended by business leaders from brands across industries, and from all over the country, providing sponsors with unparalleled access to the most unique captive audience of decision makers, responsible

for customer service operations and looking for tools necessary to solidify their competitive advantage.

Our presenters are a combination of authors, keynote speakers, consultants, motivational, and brand executives. Our stage has been graced with leaders of companies like Zappos, Starbucks, Nestle, PricewaterhouseCoopers, The Ritz Carlton, and professional experts like Verne Harnish, Dennis Snow, Lisa Ford, and the Authority on Customer Service, and President of The DiJulius Group,

John R. DiJulius III.

The DiJulius Group is seeking exhibitors and sponsors for America's #1 Customer Service Conference. In this package you’ll find insights about our

audience, and how this conference is the perfect platform for you company to showcase your value proposition.

We hope you join us this year.

Welcome to the Customer Service revolution!


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Sample of Past Brands in attendance


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2015 Brands in attendanceABA Insurance Services Copperfalls Spa HQ Salon and Spa Optum The Lawler GroupAdvance Financial Coral Gables La Salle Cleaners ImageFIRST Healthcare Laundry Specialists Owl Cleaners The Maids InternationalAlvetro Orthodontics Corporate Fitness Works Inner Me Studios Planned Financial Services The Maids of Columbus/ ClevelandAmerican Cleaners Crain's Cleveland Inspire Greatness Institutes PNC Fairfax Connection The Maids of Johnson CountyAmerican Elite Kids Crest Advanced Dry Cleaners J.Con Salon and Spa Power Consulting Group, Inc. The Salon PeopleAmerican Greetings Corporation Custom Cleaning and Maintenance Jayne & Company LLC PR Newswire The Sanford House Inn & SpaAndrews University Cuyahoga Cty Board of Developmental Disabilities Jim Massey's Cleaners PRO Sports Club The Select GroupAnton's Cleaners daFlores.com Joe Malarkey Provision Security The Wallhouse HotelAnytime Fitness, LLC Davis Imperial Cleaners KP Photo Group, Inc. Pulsar Eco Products LLC Time 2 TutorAshley Furniture Homestores Dependable Cleaners LaurieFlasko.com Qatar Tourism Authority TLC Laser Eye CentersBalfurd Destination Cleveland Lawrence Gould & Associates Rainwater, Holt & Sexton, PA TLSBausch and Lomb Surgical Discover Financial Services Liquid Hair Salon Rawitz Marketing Group Tommy BahamaBenson Kearley IFG Dutchman Hospitality Lowe Chemical Rhythm Systems Touche SalonBethesda Sedation Dentistry Earth Treks Climbing Centers Methods for Management Romman Inc. TravelCenters of AmericaBetter Business Bureau Eclipse Technology Solutions Mike Rayburn RPM Pizza LLC Tuscano Agency IncBridge Cleaners & Tailors Energy Focus Inc Millers Textile Service S.I. Dental Care Two Men and a Truck International, IncBridgestone Cleaners Estee Lauder Moen Incorporated Scenic World Australia Veyance Technologies IncBrown & Crouppen Famous Enterprises Motivation Works, Inc. Siebert Realty Victory Transportation SystemsBusiness is Fashion Five Points Dentistry MW Cleaners Social Media Examiner Video ProductionsCanalta Hotels FRHI Hotels & Resorts National Cleaners Association Solon Manufacturing VillaSport Athletic Club & SpaCenter of Academic Studies Fry Orthodontic Specialists Nemacolin Woodlands Resort Solutions 4 Business Vision Group HoldingsCEO Coaching International Ginger Bay Salon and Spa NewDay USA Southwestern Consulting Vladychynska Customer ServiceChampion Cleaners Gloria and Company for Beauty and Wellness Next Caller St Croix Cleaners Waxing the City Worldwide, LLCCharles Penzone Family of Salons Glyndon Lord Baltimore Cleaners NIHCA Staten Island Parent White Oaks Conference Resort & SpaChi-‐Town Harley-‐Davidson GoodLife Fitness Nitel Studio K Photography Wilkins Harley-‐DavidsonChick-‐Fil-‐A, Inc. Gregg Orthodontics Northern Ohio Printing Supercuts Winter Park Lodging CompanyCleveland Indians Baseball Hallak Cleaners Northwestern Benefit Corporation of Georgia Taylor Oswald World Class SalonsCLG Insurance Handi Medical Supply Nufarm Americas Inc Thank You Very Much, Inc. www.theUPE.comConvince & Convert, LLC Hilton Worldwide Nurenberg Paris The LASIK Vision Institute Z3 Consulting

Preliminary agendaMinutes Day 1 Minutes2 Day 2 Minutes3 Day 3

120 Opening Networking 45 Breakfast – Exhibit Areas Open 45 Breakfast – Exhibit Areas OpenReception General Session General Session

30 Break – Exhibit Areas Open 30 Break – Exhibit Areas OpenBreakout Sessions General Session

60 Lunch – Exhibit Areas Open 60 Lunch – Exhibit Areas OpenBreakout Sessions General SessionBreakout Sessions 30 Break – Exhibit Areas Open

30 Break – Exhibit Areas Open General SessionGeneral Session


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the Secret Service Summit attendee Profile

attendees by Industry

MortgageLoans,15%

Laundry-Personal&Commercial,7%

SalonandSpa,6%

Restaurant,5%

FinancialServices,4%

ConsulCng,4%

Hospitality,4%

Manufacturing,4%

DenCstry,4%

EyeSurgery,3%

AthleCcClub,3%

HotelResort,3%

Law,2%

CleaningServices-ResidenCal,2%

Insurance,2%

TelecommunicaCons,2%

NotForProfit,2%

RetailFurniture,2%

Healthservices;TruckRepairServices;VacaConTravel;AutoRetailer;Beauty

Shops;Agriculture;AssociaCons;InternetMarkeCng;RealestateSales,17%

attendees by Job title

Director 17%Manager 17%VicePresident 12%C-Level 9%Senior Level 4%President 3%Other 37%

“63% of Secret Service Summit attendees have a decision making title.”

Job title Word Cloud

*Data based on registrants reporting Demographics

Sponsorships at a glance

SUBJECT MATTER EXPERT

VIP EXHIBITOR

YEARLY MARKETINGCompany Description on Sponsors Dedicated WebPage 150 Words 100 Words 50 Words

Logo & Link on all pages of secretservicesummit.com website X X X

Logo & Link on secretservicesummit.com mobile website X X X

Relevant mention in "The Customer Experience Blog" (http://thedijuliusgroup.com/blog) X X

Co-branded Press Release X

ONSITE MARKETINGFinal registration list X X

Stage Time:

� Breakout Presentation or Case Study interview – Stage time 45 Minutes

� Gift Giveaway 5 Minutes

Exhibitor Booth Space at the event 10 x 20 10 x 10 6 x 4

Full page AD in Event Workbook X X X

Branding:

� Your Logo loops on main screen X X X

� Sponsor produced 30 Second Video Commercial X X

NETWORKINGVIP Dinner Reception Access 2 1 0

Event passes 2 2 1

Discounted conference tickets $900 $900 $900

Access to Opening Networking Reception X X X

A LA CARTE BRANDING OPPORTUNITIESLunch Sponsorship – 2 Spots available $20,000

Opening Networking Reception $15,000

VIP Dinner Reception $10,000

Workbook $6,000

Conference Bags $5,000

Lanyards $4,000

Room keys $4,000

Pens $2,000

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Brought to you By:

SeCretServICeSummIt.Com Page 7

SuBJeCt matter eXPert• Company Description on Sponsors Dedicated WebPage (150 words)• Logo & Link on all pages of secretservicesummit.com website• Logo & Link on secretservicesummit.com mobile website• Relevant mention in “The Customer Experience Blog” (http://thedijuliusgroup.com/blog)• Co-branded Press Release

YEARLY MARKETING

ONSITE MARKETING NETWORKING

• Final registration list • Stage Time:

• Breakout Presentation or Case Study interview

• Gift Giveaway• “Making A Difference Award”

• Exhibitor Booth Space at the event • Full page AD in Event Workbook • Branding:

• Your Logo loops on main screen• Sponsor produced 30 Second Video

Commercial• Your Logo included on Conference

Bag • Marketing Collateral included in

Conference Bag

• VIP Dinner Reception Access (2)• Event passes (2)• Sponsor discounted conference

passes • Access to Opening Networking

Reception

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Sponsorship Packages 2014 - SecretServiceSummit.comBrought to you by:

vIP

• Company Description on Sponsors Dedicated WebPag (100 words)• Logo & Link on all pages of secretservicesummit.com website• Logo & Link on secretservicesummit.com mobile website• Relevant mention in “The Customer Experience Blog”

YEARLY MARKETING

ONSITE MARKETING

NETWORKING

• Final registration list • Exhibitor Booth Space at the event • Full page AD in Event Workbook • Branding:

• Your Logo loops on main screen• Sponsor produced 30 Second Video Commercial• Your Logo included on Conference Bag • Marketing Collateral included in Conference Bag

• VIP Dinner Reception Access (1) • Event passes (2)• Sponsor discounted conference passes • Access to Opening Networking Reception

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eXhIBItor

• Company Description on Sponsors Dedicated WebPage (50 words)• Logo & Link on all pages of secretservicesummit.com website• Logo & Link on secretservicesummit.com mobile website

YEARLY MARKETING

ONSITE MARKETING

• Exhibitor Booth Space at the event • Full page AD in Event Workbook • Branding:

• Your Logo loops on main screen

• Event passes (1)• Sponsor discounted conference passes • Access to Opening Networking Reception

NETWORKING

Leadership & Management

Customer Service Conferences 2016 - Sponsorship Opportunities