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About me David Papini, Author, Coach, NLP Counselor, Trainer, Public Speaker
davidpapini
@dpapini
http://davidpapini.it
This is a talk about emotions, traps, freedom and teams
Its content comes from my book "The Taste of Emotions" which in turn
comes from my research with post-master university students in emotional
intelligence workshops.
Which in turn started with my experience with migraine.cc: skoeber - https://www.flickr.com/photos/29662240@N02
Prizes
Adobe Epub reader
http://www.adobe.com/it/solutions/ebook/digital-
editions/download.html
Download link: send email to: [email protected]
cc: arbyreed - https://www.flickr.com/photos/19779889@N00
THE VERY BASICSThis presentation is about the basics of emotionsBasics means also that they are often overlooked when we try to figure out how to use emotions in
teamscc: Yannnik - https://www.flickr.com/photos/46098476@N03
Emotional Intelligence
Does it even exists?To a large extent, emotional intelligence has become what its popularizers have wanted it to become – a
commodifiable emotion funnel, profitable to sell, which promises a fast route to organizational success, even
individual fame. It is able to engage its audiences because of the rhetorical force of its assertion and
common discourse as an important part of life.
However, while commodification helps to distribute and sell an idea, it is also a trap. Emotional intelligence
Is imprisoned in a sales gloss that makes extravagant claims and promises, exercise its own tyranny by
over-idealizing one particular form of psychological being over another (and a prescribed route to change),
and is highly contingent upon a certain sociocultural frame of organizational success.
Stephen Fineman (School of Management, University of Bath, UK) – Appropriating and organizing emotion – in “Emotion in
Organization” - 2000
Beldoch, M. (1964),
Leuner, B. (1966)
Gardner, H. (1983)
Greenspan S. 1989.
Salovey, P., & Mayer, J.D. (1989)
Goleman, D., (1995)
© Alzaia - David Papini
Emotional intelligence (Salovey 1990)
• Include ability to perceive non verbal signals like body language and facial expressions.
Perceive emotions
• Emotions help identify priorities and determine what we react to, that in turns is what captures our attention
Think about emotions
• If someone is angry, we are able do make hypothesis about the «why» she is angry
Interpretation
• The ability to modulate our actions as answers to our emotions
Regulation
We stay here
TEAM == RESULT
The final result of a project (an example
of product) is direct function of the
team performance
Often the result is costly below
expectations
Without emotions:being alive in the world of the dead
dead in the world of the livingcc: shenamt - https://www.flickr.com/photos/63417360@N02
Not even autism…
IMAGINE BEING BORN into a world of bewildering,
inescapable sensory overload, like a visitor from a
much darker, calmer, quieter planet. Your mother’s
eyes: a strobe light. Your father’s voice: a growling
jackhammer. That cute little onesie everyone thinks is
so soft? Sandpaper with diamond grit. And what about
all that cooing and affection? A barrage of chaotic,
indecipherable input, a cacophony of raw, unfilterable
data.
The Boy Whose Brain Could Unlock Autism
What are emotions
Reasonably complex program of
actions (including two or
more reflexes) activated by an
identifiable event or object, an
emotionally competent stimulus.
The embodied simulation
How do we think?
Descartes’ error
There no such thing as:
-mind-body
-rational-emotional
cc: ores2k - https://www.flickr.com/photos/63379251@N00
Embodied simulationsLanguage is body and body is language
cc: Valerie Everett - https://www.flickr.com/photos/66742614@N00
What emotions areINFORMATION, BODILY STATES, BONDS,
ORIENTATION
cc: Ali Brohi - https://www.flickr.com/photos/76579169@N00
• Emotions are essential to life.• Emotions have different duration and effects on feelings, mood,
character.• The number of emotions can be great but there are some basic
ones.• Emotions happens in many areas of our body (including brain).cc: illuminaut - https://www.flickr.com/photos/21611336@N00
What emotions are?
Few things everybody agrees
• a syndrome
• universal (at least basic ones in facial expression)
• positively or negatively connoted by those experiencing them
- More names for negative ones
• non zero-duration
© David Papini – Milano - 2010
Paul Ekman’s FACS
43 distinct facial muscular movements
300 two muscles combinations
More than 4,000 three muscles
combinations
More than 10,000 with five muscles
Among these 3,000 meaningful
expressions
http://www.paulekman.com/
Emotions are like…
Emotions are like our hands or our breath: the majority of us have them,
but we use them without paying attention to them, until there is something
wrong, making then a specific act of volition.
So, what about traps
- Framework traps
- Linguistic traps
- Are linguistic and cognitive
- Are evolutionary
- Are cultural
Emotions and behavior
© Alzaia - David Papini
A
R
O
U
S
A
L
Negative emotions Positive emotions
Avoidance behaviors Approaching beahviors
Guilt
Sadness
Boredom
Cfr. Kissin 1986
Terror Hate Anger Surprise Excitement Ecstasy Passion
Disgust Fear Contempt Rage Enthusiasm Fervore Love Joy
Vergogna Aversion Hostile Interest Gradimento Happiness
Ritrosia
Depression DesireContentment
Antipathy
Will
Timor
Low
Positive valence
Negative valence
Vectorial model
© Alzaia - David Papini
High
High
Cfr. Lang et- al. 1993
An example
Title: Negative emotions and their effect on customer complaint behavior
Author(s): Bård Tronvoll, (Hedmark University College, Elverum, Norway)
Citation: Bård Tronvoll, (2011) "Negative emotions and their effect on customer complaint behaviour", Journal of Service
Management, Vol. 22 Iss: 1, pp.111 – 134 DOI: 10.1108/09564231111106947 (Permanent URL) Publisher: Emerald Group Publishing
Limited
Purpose – This study aims to investigate pre-complaint situations and has a threefold purpose: to identify a set of negative emotions
experienced in unfavorable service experiences, to examine the patterns of these negative emotions and to link these negative emotions to
complaint behavior.
Design/methodology/approach – To fulfil the threefold purpose previously outlined, the study uses a combination of qualitative and
quantitative methodologies. A critical incident technique is applied. The empirical data are derived from 25 in-depth interviews and the results
of a questionnaire survey of 3,104 respondents.
The study finds that the negative emotion of frustration is the best
predictor for complaint behavior towards the service provider.
REALLY?!
Druskat & Wolf 1–Correlation between Group Emotional
Intelligence and Team Beahvior
382 students
48 groups
* p<= 0.5
** p <=0.1
*** p <= 0.01
EI Scales
http://www.eiconsortium.org/measures/measures.html
BarOn Emotional Quotient Inventory
Emotional & Social Competence Inventory
Emotional & Social Competence Inventory - U
Genos Emotional Intelligence Inventory
Group Emotional Competency Inventory
Mayer-Salovey-Caruso EI Test (MSCEIT)
Schutte Self Report EI Test
Trait Emotional Intelligence Questionnaire (TEIQue)
Work Group Emotional Intelligence Profile
Wong's Emotional Intelligence Scale
Henry Makram and the Liquid state machine theory
VS
1.Circuits are not hard coded to perform a specific task.
2.Continuous time inputs are handled "naturally".
3.Computations on various time scales can be done using the same
network.
4.The same network can perform multiple computations.
«Classic»
Neural
Networks
What is essential (and the basic problem I always find in organizations)
“We multiply techniques, methodologies, we develop a know-how which is intent on “competitive”
efficiency. But we don’t know “how to be” anymore. We hide behind concepts. Among these, the
concept of “communication”, for example, has been so generically extended and deprived of its
meaning, that most of the times it only leads to an illusory form of relationship. We forgot that we need
to look at what is essential, to be able to assume our human condition.” (Morineau 2000)
Role and acknowledgement
What is a role
•Part , non the whole
•Protects from emotion
•Inhibit reciprocal acknowledgement
Missed acknowledgement is painful (emotion)
Conflicts always have a part of missing
acknowledgement
Acknowledgements and compliments
Compliment
•Talks about the speaker
Acknowledgement
•Talks about the listener
Emotion and acknowledgement
Status
•Reward
Socialization
•Respect
Relationship•Acknowledgement
Cfr. J.R. Harris – No two alike
What emotions/feelings do you need in
teams?
AnxietyAnger
Sadness
Joy
RegretGuilt
VulnerabilityGratitude
Love
FearShame
All those team members feel
WHAT WOULD HAPPEN
if just one little group of people
decided to adopt a method
which favors a selective,
voluntary, visible and
conscious elaboration of
emotional information?
davidpapini
@dpapini
http://davidpapini.it
THANK YOU
Software for Your Head: Core
Protocols for Creating and
Maintaining Shared Vision
Jim & Michele MCarthy
Bibliography
“Software for your head” (ISBN 0-201-60456-6), Jim & Michele McCarthy,
Addison Wesley, 2001
Tuckman, Bruce (1965). "Developmental sequence in small
groups". Psychological Bulletin 63 (6): 384–
99. doi:10.1037/h0022100. PMID 14314073. Retrieved 2008-11-10.
"Reprinted with permission in Group Facilitation, Spring 2001“
Janis, Irving L. (1982). Groupthink: psychological studies of policy
decisions and fiascoes. Boston: Houghton Mifflin. ISBN 0-395-31704-5.
Bibliography
Hamme, C. (2003). Group emotional intelligence: The research and development of an assessment
instrument. Dissertation, Rutgers, New Brunswick, NJ.
Koman, E., Wolff, S. B., & Howard, A. (2008). The Cascading Impact of Culture: Group Emotional
Competence (GEC) as a Cultural Resource. In R. Emmerling, V. Shanwal, & M. Mandal
(eds.), Emotional Intelligence: Theoretical and Cultural Perspectives. San Francisco: Nova Science
Publishers.
Koman, E. S., & Wolff, S. B. (2008). Emotional intelligence competencies in the team and team
leader: A multi-level examination of the impact of emotional intelligence on team performance.
Journal of Management Development, 27(1), 55-75.
Stubbs, C. E. (2005). Emotional intelligence competencies in the team and team leader: A multi-
level examination of the impact of emotional intelligence on group performance. Dissertation, Case
Western Reserve University, Cleveland, OH.
Wolff, S. B., Druskat, V. U., Koman, E. S. & Messer, T. E., (2006). The link between group
emotional comeptence and group effectiveness. In V. U. Druskat, F. Sala, & G. Mount
(Eds.),Linking emotional intelligence and performance at work: Current research evidence with
individuals and groups. Mahway, NJ: LEA.
Weinberg G. An Introduction to General Systems Thinking. Silver Anniversary Edition (2001). ISBN
0-932633-49-8