EFFECTIVE

COMMUNICATION

FOR

LEADERS

Shared understanding

of the feelings,

thoughts, wants, needs,

and intentions of the

communicators

COMMUNICATION DEFINED

Practical

Social

Decision Making

Personal Growth

COMMUNICATION FUNCTIONS

PROCESS MODEL

Internal Noise

External Noise

Semantic Noise

TYPES OF NOISE

Attitudes

Beliefs

Feelings

Opinions that influence our ability to send and receive messages

INTERNAL NOISE

Environmental, background

noises that interfere with

the sending and receiving of

information

EXTERNAL NOISE

Different meanings for

words or gestures caused by

the ambiguity of our

language

SEMANTIC NOISE

We are always communicating.

The message sent is not necessarily the

same message received.

A part of the message is who sends it.

The meanings of words are inside of us.

Communication is learned.

COMMUNICATION CLIMATE

Communication Channels (proper channel is vital;

each communication channel has different

strengths and weaknesses)

Encoding Messages (all messages must be

encoded into a form that can be conveyed by the

channel chosen; simple, clear, appropriate

language)

Decoding Messages (successful decoding is vital

for preventing misunderstanding)

Feedback (receivers provide feedback; effective

communicators should pay close attention to it)

THE COMMUNICATION PROCESS

Verbal Communication – what we say and how we say it

Non-verbal Communication – what we communicate without

words (body language)

Listening Skills – how we interpret both the verbal and non-

verbal messages sent by the others

Negotiation – working with others to to find a mutually

agreeable outcome

Problem Solving – working with others to identify, define and

solve problems

Decision Making – exploring and analysing options to make

sound decisions

Assertiveness – communicating our values, ideas, beliefs,

opinions, needs and wants freely

INTERPERSONAL SKILLS FOR

COMMUNICATION

You already have

interpersonal skills and

have been developing

these skills since

childhood!

GOOD NEWS

Learn to listen – listening is not hearing – verbal & non-

verbal

Choose your words wisely – wording – planning –

structure

Understand why communication fails - barriers

Relax – learn relaxation techniques – learn how to use

your breathing

Clarify – ask questions to seek clarification on any points

that could be easily misunderstood – avoid confusion by

feedback

Be positive – learn how to remain positive

Empathise – understand the listeners ’ points of view –

see things from multiple angles

DEVELOP YOUR INTERPERSONAL SKILLS 1

Understand stress – learn to recognise, manage and reducestress in yourself and others

Use humour – smiles, even laughters may help you at somecertain (and proper) moments

Learn to be assertive – be neither passive nor aggressive –express yourslef clearly and with respect to others thoughts

Treat people equally – always aim to communicate on an equalbasis and avoid patronising people – do not talk about othersbehind their backs and try not to develop favourites

Reflect and improve – learn from your mistakes (previousinterpersonal interactions)

Negotiate – learn how to effectively negotiate with otherspaving the way to mutual respect, trust and lastinginterpersonal relations

Work in groups and take responsibilities

DEVELOP YOUR INTERPERSONAL SKILLS 2

Facial expressions

The tone and the pitch of the

voice

Gestures displayed through body

language (kinesics)

The physical distance between

he communicators (proxemics)

NON-VERBAL COMMUNICATION

GOOD – STRONG POSTURE & POSITION

The Give – say what you really mean –

deliver the message clearly

The Show – add feelings – sincerity –

confidence – belief

The Chop – body language proper to

your flow and content

3 TYPES OF GESTURES

«EMBODYING LEADERSHIP TRAITS»

Be aware

Be balanced

Be relaxed

Be connected

AND…

Who are the communicators?

What type of communication is takingplace?

What messages were exchanged? (monologue? interaction?)

What (if any) noise distorts thecommunication?

How is feedback given? (if any)

What is the context of the communication?(relevance)

OBSERVING COMMUNICATION

(MENTAL NOTE)

Consciseness of the speech – or theanswers

Structure of the speech – or theanswers

Logical flow of the message –information given

Eye contact & Body Language

Clarity of the speech

5 MAJOR SKILLS FOR COMMUNICATION

Body Movements (Kinesics) – gestures, posture, head and

hand movements or whole body movements

Posture – reflects people’s emotions, attitudes and

intentions

Open and Close Posture – reflects individual’s degree of

confidence, status or receptivity to another person

Mirroring – both parties postures will match as if one is a

mirror reflection of the other – replicated moves

Eye Contact – it serves 3 main purposes:

1. to give and receive feedback

2. to let the other party know when it is their turn to speak

3. to communicate sth about a relationship between people

NON-VERBAL COMMUNICATION 1

Para-Language – relates to all aspects of the voice

which are not strictly part of the verbal message,

including the tone and pitch of the voice, the speed

and volume at which message is delivered, and pauses

and hesitations between words

Closeness or Personal Space (Proxemics) – intimate

distance (touching to 45 cm), personal dist. (45cm to

1.2m), social dist. (1.2m to 3.6m), public dist. (3.7m to

4.5m)

Facial Expressions – will discuss later in detail

Physiological Changes – will discuss later in detail

NON-VERBAL COMMUNICATION 2

convey information about their

emotional state

define or reinforce the

relationship between people

provide feedback tp the other

person

NON-VERBAL MESSAGES ALLOW PEOPLE

TO…

Regulate the flow of

communication

Reinforce or modify what is

said in words (when noticed

confusion)

OBSERVE YOUR AUDIENCE’S

NON-VERBAL COMMUNICATION AND…

Make the feedback appropriate.

Make the feedback specific.

Make the feedback positive.

TO GIVE FEEDBACK

Ask for feedback and then receive it openly.

Acknowledge the feedback.

Consider the feedback received.

TO RECEIVE FEEDBACK

Recognize overload in others.

Recognize overload in self.

Limit overload situations.

INFORMATION OVERLOAD

Positive regard

Empathy

Openness

Trust

IMPROVING RELATIONS

THANK YOU