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About Enterprise
• Car rental company
• Founded by Jack Taylor in 1957
• Family-owned business
Enterprise in 2014
Global Network8,600 LOCATIONS
Annual Revenue $17.8 BILLION
Workforce 83,000 EMPLOYEES
Fleet Size 1.5 MILLION
Autocratic Leadership
• Leader make decision alone
• High dependency on the leader
• Employees have low level of autonomy
• Theory X
When to use Autocratic
• New & untrained employees
• Employees do not respond to any other
leadership style
• High-volume production needs
• Limited time for decision making
Democratic Leadership
• Encourages decision making from different
perspectives- Consultative & Persuasive
• Democratic helps in terms of
- Motivation & involvement
– Team cohesiveness
– Ideas sharing
– Experiences
When to use Democratic
• Organization supports empowerment
• Knowledge workers where their expertise are
greater than leaders
• Creativity and ideas needed
• Important decisions which need every members’
expertise
Laissez-Faire Leadership
• Freedom to act- Confident to act
• Laissez-Faire is advantageous
- Employees are highly skilled
- Motivated
- Capable on working themselves
- Experienced
When to use Laissez-Faire
• Problem is routine
• Customer service recovery
• Train employees
• Goal Orientated
• Democratic Managers
• Transactional Leadership
Front-liners &
Customers Service Representatives
Conclusion
Based on corporate level of management & situation
Different perspectives for different circumstances
Enterprise to be market-ready at all time
The End
Thank you
Questions & Answers
Session