PowerPoint Presentation
Feedback and how to RECEIVE it
Eric De Pooter
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Message
SenderIntent
ReceiverEffect
Feedback I evaluate and react on the other s behaviour His
outsideChoice of wordsVoice : intonation, volume, Body languageI
judge myself on my intentions:My inside: Feelings,ThoughtsHistory,
Experience .
I interprete out of my history, experience,
emotion,fantasy,knowledge, relationship with you ,...Feedback
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?
Our reactions Unknown What to do with info Honest intention Used
against us Pain Trauma Rejection Guilt
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Content: unfair, not helpful, untrueRelationship: lack of trust,
integrity, competenceMe: me, myself and I endangered
TRIGGERS
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ContentRecognitionCoachingEvaluation
Content
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Where does it come from
ExpectationsUnderstandingContent
Blind spots 9Content
?What are characteristics of the person you would accept every
feedback of? 10
Relationship
Trust
Integrity
Competence
Recognition
Respect Autonomy
Me, myself and I
Personality differences In giving & receiving feedback
Recovery from negativeDuration of positiveLowHighHigh
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15Me, myself and I
The good, the bad, the ugly16
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Complexity World PeopleIntentions
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Compassion
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Self efficacy vs self confidence
Act... like in ACTIONKnow yourself & your feedback reaction
patternPrepare & exerciseAsk support
Some basicsDo Mind your emotionsListen and shut upAsk for
examplesSummarize and checkAsk for suggestions Thank Say what you
will (not) do
Do notDo not interrupt Do not get defensiveNo yes butDo not
accept everything just like that
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Have a good life!Eric De [email protected]
