GLOBAL AND VIRTUAL LEADERS:

INCREASING PERFORMANCE AND RELATIONSHIPS FOR

VIRTUAL AND REMOTE TEAMS

Examine how leaders manage remote and global teams.

Explore the limitations and role of technology in leading remote teams.

Examine cultural and other factors that impact virtual effectiveness.

Today’s topics

Why virtual teams?

Globalization

Cost savings

Tap into larger workforce pool

Allow disadvantaged workers to participate in the workplace

Tap into experts

Increased (virtual) workday; follow the sun in different countries

Flexible hours for employees

Enablers Technology• Communication: Chat, email,

BB, video• Reporting and knowledge

repository

Shared goals

Touch and feel of leadership

Framework/understanding of when to go virtual and when F2F

Hindrances Emotional cues missing

Cultural diversityAttention span

Inclusion

Lack of trust and team spirit

Technology reliability

Perceived to be generational

Knowledge transfer during attrition

Conflict resolution

Low Medium High

Com

plex

ity

Collaboration

Low

Med

ium

High

6

Framework

for virtual teams

F2F

Virtual

Tips for success

Slightly overhire

Facetime for interviews

Onboarding – 90-day plans, virtual tours

Have reports/productivity parameters

Review frequently

Bring in video technology

Set up team rules

Good reading

Leading VirtuallyKen Blanchard Companiesbit.ly/1TlgQGN

Making Virtual Teams Work: Ten Basic PrinciplesMichael Watkinsbit.ly/1R4pru5

21 Essential Strategies for Managing Virtual TeamsRob Rawson, Biz 3.0bit.ly/1oqVfIL

Good reading

The Ultimate Guide to Remote WorkWade Foster, Zapierbit.ly/1FqgHwa

Virtual Teams Versus Face to Face Teams: A Review of LiteratureShikha Gera, IOSR Journal of Business and Managementbit.ly/1VgIORU

A Cost-Benefit Analysis of Face-to-Face and Virtual Communication: Overcoming the ChallengesRebecca Heller, Gap Inc.bit.ly/1Tlk3pY

Good reading

Managing Virtual Work Teams Frankie S. Jones, Ph.D., SHRMbit.ly/1LpFRZR

Achieving Excellence, VirtuallyKen Blanchard Companiesbit.ly/1ObOJlF

Global Training Sought for Leaders of Multicultural TeamsKathy Gurchiekbit.ly/214D1SW