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H O W T O B U I L D A N A G I L E O R G A N I S AT I O NB A S I C P R I N C I P L E S
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P I E R R E E . N E I S - S E N I O R A G I L E C O A C H
A G I L E O R G . P R I N C I P L E S & G O V E R N A N C E M O D E L
S Y S T E M I C O R G A R C H I T E C T U R E : 3 L I N E S O F D E F E N C E
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3 N D L I N E
O F
D E F E N C E
2 N D L I N E
O F
D E F E N C E
1ST LINE
OF
DEFENCE
P U R P O S E O F A N E F F E C T I V E M A N A G E M E N T - P H A S E 1
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TEAM
MANAGEMENT
QA, RISK, FINANCE,…
AUDIT
GOVERNANCE
L I N E S O F D E F E N C E A R E
P R O T E C T I N G T H E I N N E R
C I R C L E F R O M O U T S I D E .
T H E Y A R E N O T M I C R O -
M A N A G I N G T H E I N N E R
C I R C L E S .
E X A M P L E
3 R D L I N E
O F
D E F E N C E
2 N D L I N E
O F
D E F E N C E
1ST LINE
OF
DEFENCE
A D A P T I N G T O H Y B R I S B I L L I N G O R G A N I S AT I O N
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SCRUM TEAMS
WORKFLOW MANAGEMENT (PROJECT, PRODUCT), CUSTOMER, USERS
QA, RISK, FINANCE,…
AUDIT
CORPORATE GOVERNANCE
P R I N C I P L E
A G I L E M E A N S C L O S E
C O L L A B O R AT I O N B E T W E E N
C U S T O M E R A N D T E A M S . N O W
W H AT H A P P E N S I F T H E
C U S T O M E R I S M A N A G E D B Y
3 R D L I N E ?
S T R U C T U R E
C H I E F P R O D U C T O W N E R , S C R U M C O A C H , A G I L E P M O ,
S O L U T I O N A R C H I T E C T, T E S T L E A D , B U S I N E S S
( C U S T O M E R )
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1 S T L I N E O F D E F E N C E
2 D L I N E O F D E F E N C E
3 R D L I N E O F D E F E N C E
W O R K S T R E A M L E A D E R S H I P T E A M :
- P R O D U C T L I N E M A N A G E R S
- P R O G R A M M A N A G E M E N T
- S U B J E C T M AT T E R E X P E RT S
- C O N T R O L L I N G
- E T C …
CUSTOMER
CUSTOMER
CUSTOMER
CUST
OMER
CUST
OMER
CUSTOMER CUSTOMERCUSTOMER
C P O
T E A M
P O
S M
T E A M
P O
S M
T E A M
P O S M
P O
S MT E A M
T E A M
P O
S M
T E A M
T E A M
T E A MP O
S M
P O S M
P O
S M
Yellow circle are the agile teams. They are self managed and free to synchronise themselves.
Scrum Masters (SM) and Product Owners (PO) are the only with the ability to pass the line of defence: SM as voice of the team, PO as voice of the customer. Other stakeholders can pass the line only on team´s special request.
In the transition phase or the learning stage, the customer is on the 2nd line. By gaining maturity, the customer can move to first line. In particular organisations like digital when high interactivity is requested, customer will be set in 2nd line.
W H O ? W H AT ? W H E N ?
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1 S T L I N E O F D E F E N C E
2 D L I N E O F D E F E N C E
3 R D L I N E O F D E F E N C E
CUSTOMER
CUSTOMER
CUSTOMER
CUST
OMER
CUST
OMER
CUSTOMER CUSTOMERCUSTOMER
C P O
T E A M
P O
S M
T E A M
P O
S M
T E A M
P O S M
P O
S MT E A M
T E A M
P O
S M
T E A M
T E A M
T E A MP O
S M
P O S M
P O
S M
L E V E L 1 ( TA C T I C A L ) : • M E E T S D A I LY AT T E A M L E V E L F O R S TAT U S
• B I - W E E K LY F O R D E M O & C H A N G E
• W O R K S O N S P R I N T B A C K L O G
L E V E L 2 ( S T R AT E G I C A L ) : • M E E T S W E E K LY AT T E A M L E V E L F O R S TAT U S
• B I - W E E K LY F O R D E M O & C H A N G E
• W O R K S O N P R O D U C T B A C K L O G
L E V E L 3 ( S T R AT E G I C A L ) : • M E E T S M O N T H LY AT P R O G R A M L E V E L F O R S TAT U S , B U D G E T & C H A N G E
• W O R K S O N P R O D U C T R O A D M A P
P I E R R E E . N E I S - S E N I O R A G I L E C O A C H
M E E T I N G P R I N C I P L E S
C O M M U N I C AT I O N P L A N T O E N A B L E A G I L I T Y I N L A R G E O R G A N I S AT I O N S
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P I E R R E E . N E I S - S E N I O R A G I L E C O A C H
R O L E S & R E S P O N S I B I L I T Y M AT R I X
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R E S P O N S I B L E O N LY S C R U M
R O L E S
A C C O U N TA B L E O N LY S C R U M
R O L E S
C O N S U LT E D O N LY O N -D E M A N D
I N F O R M E D O N LY B O A R D S , J I R A ,
W I K I
M E A N I N G S
R E S P O N S I B L E : H AV I N G A N O B L I G AT I O N T O D O S O M E T H I N G , O R H AV I N G C O N T R O L O V E R O R C A R E F O R S O M E O N E , A S PA R T O F O N E ' S J O B O R R O L E .
"the cabinet minister responsible for Education" synonyms: in charge of, in control of, at the helm of, accountable for, liable for, charged with; In Scrum: responsible people are committed to do the job ex. Development Team is responsible to transform requirements in « potential shippable increments » in the expected quality.
A C C O U N TA B L E : R E Q U I R E D O R E X P E C T E D T O J U S T I F Y A C T I O N S O R D E C I S I O N S ; R E S P O N S I B L E .
"ministers are accountable to Parliament » In Scrum: accountable are the people
T O C O N S U LT
1 seek information or advice from (someone, especially an expert or professional)."if you consult a solicitor, making a will is a simple procedure"
2 synonyms: 3 ask, seek advice/information from, take counsel from, call on/upon/in, turn to, have recourse to; informalpick
someone's brains "if you consult a solicitor, making a will is a simple procedure" In Scrum: people having a particular knowledge to share with the team to increase their knowledge
I N F O R M E D
having or showing knowledge of a subject or situation. "an informed readership » In Scrum: everybody caring about the outcomes. As transparency is key, there should not be specific requests. If not, ask yourself and improve your communication.
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1 S T L I N E M E E T I N G S
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1 S T L I N E 2 N D L I N E 3 R D L I N E
D A I LY S TA N D - U P S A
R E F I N E M E N T A C(On-Demand) C(On-Demand)
S P R I N T P L A N N I N G A C(On-Demand) C(On-Demand)
S P R I N T R E V I E W A A I
R E T R O S P E C T I V E A
A: ActiveC: ConsultedI: Informed
P R O G R E S S I S M A D E AVA I L A B L E
F O R A L L L I N E S O N B O T H J I R A &
W I K I
1 S T L I N E S C R U M P R O C E S S
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PRODUCT OWNER TRANSLATES VISION IN BACKLOG ITEMS
SPRINT PLANNING SESSION WITH DEV TEAM
DEV TEAM SPRINTS & MEETS DAILY
DEV TEAM, PO & STAKEHOLDERS MEETS TO REVIEW THE POTENTIALLY SHIPPABLE INCREMENT
REFINEMENT SESSION WITH DEV TEAM
C O M M U N I C AT I O N
DEV TEAM RETROSPECTS ON LESSONS LEARNED AND NEW IMPROVEMENTS
PRODUCT OWNER TRANSLATES IMPROVEMENT WITH DEV TEAM IN BACKLOG ITEMS
USER STORIES ARE ESTIMATED IN STORY POINTS
E S T I M AT I O N O R P L A N N I N G
P O K E R E I T H E R I N R E F I N E M E N T
O R I N S P R I N T P L A N N I N G
2 N D L I N E M E E T I N G S
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1 S T L I N E 2 N D L I N E 3 R D L I N E
S C R U M - O F -S C R U M S I A I
G R O O M I N G C(On-Demand) A I
R O A D M A P U P D AT E I A C(On-Demand)
A: ActiveC: ConsultedI: Informed
T E A M 8 O F 2 N D L I N E I S
C O M P O S E D B Y A L L T H E
P R O D U C T O W N E R S
2 N D L I N E S C R U M P R O C E S S
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VISION BUILT WITH CUSTOMER AND PRODUCT OWNER
CHIEF PRODUCT OWNER TRANSLATES VISION IN BACKLOG ITEMS
ROADMAP UPDATE SESSION WITH PO TEAM PO TEAM SPRINTS & MEETS
WEEKLY AT SCRUM-OF-SCRUMS
ROADMAP UPDATE ACCORDING SPRINT OUTCOMES
REFINEMENT SESSION WITH PO TEAM
C O M M U N I C AT I O N
PO TEAM RETROSPECTS ON LESSONS LEARNED AND NEW IMPROVEMENTS
3 R D L I N E M E E T I N G S
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1 S T L I N E 2 N D L I N E 3 R D L I N E
R E L E A S E M E E T I N G I C(On-Demand) A
P R O G R A M S T E E R C O I C(On-Demand) A
P O R T F O L I O M E E T I N G I I A
A: ActiveC: ConsultedI: Informed
C H I E F P R O D U C T O W N E R ( C P O ) I S AT T E N D I N G 3 R D
L E V E L O F M E E T I N G S
P I E R R E E . N E I S - S E N I O R A G I L E C O A C H
G O V E R N A N C E & C O M M U N I C AT I O N M O D E L
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M E E T I N G S S C H E D U L E
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DAILY MEETINGS • DAILY STAND UP
• Attendees: Scrum Team (Development Team, Scrum Master, Product Owner)
• Moderation: Scrum Master • Purpose: status meeting, highlight impediments • Duration: 15 minutes • When: each day, same time, same location
WEEKLY MEETINGS • REFINEMENT MEETINGS
• Attendees: Scrum Team (Development Team, Scrum Master, Product Owner), + all the necessary people to respond to team issues
• Moderation: Scrum Master • Purpose: feinement both Sprint and Product Backlog in
Development perspective, Planning Poker (effort estimation), collaborative solution focused meeting
• Duration: 45 minutes • When: once a week
• SCRUM-OF-SCRUMS • Attendees: Product Owners, Management &
Customers (passive) • Moderation: Chief Product Owner • Purpose: status meeting on development, identify and
respond on overlaps and hints • Duration: 45 minutes • When: once a week, same day, same place
• GROOMING MEETING • Attendees: Product Owners, Management &
Customers (active) • Moderation: Chief Product Owner
• Purpose: status meeting on development, identify and respond on overlaps and hints
• Duration: 45 minutes • When: once a week if necessary
• MEET THE ARCHITECT • Attendees: Scrum Team (Development Team, Scrum
Master, Product Owner if necessary) • Moderation: Scrum Master • Purpose: Architect meets the team regarding
improving architecture • Duration: 45 minutes • When: once a week if necessary
• MEET THE PROCESS OWNER • Attendees: Scrum Team (Development Team, Scrum
Master, Product Owner if necessary) • Moderation: Scrum Master • Purpose: Process Owner meets the team regarding
improving processes and/or mitigating impacts • Duration: 45 minutes • When: once a week if necessary
BI-WEEKLY MEETINGS • SPRINT REVIEW
• Attendees: Management & Customers (active), Scrum Team
• Moderation: Product Owner
• Purpose: show and tell of sprint outcomes, inspect/adapt from the stakeholders
• Duration: 45 minutes • When: at the end of the Sprint
• SPRINT RETROSPECTIVE • Attendees: Scrum Team • Moderation: Scrum Master • Purpose: inspect/adapt from the development process, • Duration: 45 minutes • When: after Sprint Review
• ROADMAP UPDATE • Attendees: Management, Customer, Users • Moderation: Product Owner • Purpose: Update the roadmap according to Sprint
outcomes • Duration: 45 minutes • When: after Sprint Review
MONTHLY MEETINGS • RELEASE MEETING
• Attendees: Management & Customers (active), PO Team
• Moderation: Chief Product Owner • Purpose: show and tell of sprint outcomes, inspect/
adapt from the stakeholders • Duration: 45 minutes • When: at the end of the Release
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ReleaseP R I O R I T I S E D
P R O D U C T B A C K L O G
ES
TIM
AT
ION
ES
TIM
AT
ION
ES
TIM
AT
ION
ES
TIM
AT
ION
ES
TIM
AT
ION
ES
TIM
AT
ION
ES
TIM
AT
ION
ES
TIM
AT
ION
ES
TIM
AT
ION
ES
TIM
AT
ION
R E L E A S E P L A N R E L E A S E P L A N - U P D AT E
V 0 . 1 V 0 . 2 V 0 . 3 V X
TA C T I C A L O R G
S TAT E G I C A L O R G
R E C O M M E N D AT I O N
• all teams have the same sprint length • starting the same day • ending the same day
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