KNOWLEDGE MANAGEMENT IN

NATIONAL BANK OF PAKISTAN

Presented By: Noor-ul-Ain

Mahwish Sharif Aasia Wahab

Abeer Arshad Huma Farooq

INTRODUCTION

• National Bank of Pakistan is the Pakistan's premier bank 

• Has special emphasis on economic growth, technologically oriented products and services

• Today NBP is major lead player in

1:Debt equity market

2:retail agricultural financing

3:corporate investment banking

4:fulfilling its social responsibilities

VISION

The values that make NBP truly the Nation’s Bank: Institutionalizing a merit

Discharging their responsibilityMaximizing stakeholders’ value

Creating a distinctive brand identityAdopting the best international management practices

To be recognized as a leader and a brand synonymous with trust , Service quality , Social responsibility &

International best practices

MISSION OF NBP

NATURE OF NBP

• Incorporation of NBP • Provide commercial banking and related services• Branches of NBP• The bank handles treasury transactions for the Government of

Pakistan• play an important role in financing the country’s growing trade

 SOME SERVICES BY NBP

Accepting of deposits of money Arranging finance Advancing and lending money Financing of projects Financing of seasonal crops Receiving of bonds for safe custody Generating, undertaking, promoting issues of shares

and bonds Undertaking and executing trusts

 

KNOWLEDGE MANAGEMENT IN NBP

INFORMATION SYSTEM RESOURCES OF NBP

• PEOPLE RESOURCES

• HARDWARE RESOURCES

• SOFTWARE RESOURCES

• DATA RESOURCES• NETWORK

RESOURCES

HARDWARE RESOURCES

• Include all physical devices and materials used in information processing

• includes not only machines, but also all data media, that is, tangible objects on which data are recorded.

PEOPLE RESOURCES

• People resources include end users and Information system Specialists.

• The Management & employees of National Bank of Pakistan: End users and Knowledge workers of information system.

• The Information system Specialists develop and operate information systems.

• The system analysts design information systems of the Bank.

• The software developers create computer programs based on the specification of system analysts.

SOFTWARE RESOURCES

• Include all sets of information processing instructions.• Includes sets of operating instructions called programs.• Two major software resources of NBP are• System Software: NBP uses Windows Operating

System.• Application Software: Bank uses BBO system,

Microsoft Office suit as application software.

DATA RESOURCES

• Data resources are typically organized, stored, and accessed by a variety of data resource management technologies

• Data about Branch transactions is accumulated, processed, and stored in a BBO system

NETWORK RESOURCES

• The network resources of National Bank of Pakistan include:

• Communication Media: • The Bank’s communication media include cellular

and landline• Network Support:• Bank uses hardware, software, and data

technologies, needed to support the operation & use of a communication network

INFORMATION TECHNOLOGY GROUP

• Formed to implement latest technology to keep National Bank of Pakistan online with the domestic and international financial industry

Objective:• To provide appropriate technical solutions to business

requirements that will facilitate internal and external stakeholders to acquire accurate information

• IT group focuses on safeguarding the information assets and relevant systems, critical to NBP, through its Security plans and policies

DIVISIONS OF IT GROUP

 In-house Development Software development Web development Central Server System Admin – UNIX System Admin – Windows Customer Support Database Management Network Management Production Support Administration Director Section

DATABASE MANAGEMENTDatabase management involves:

• Monitoring• Administration and

• Maintenance of the databases and database group

IN-HOUSE DEVELOPMENTMeans that National Bank has programmers on its staff and develops software internally instead of hiring a firm or an outer sourceBenefit of in house Development: Team is very close to the end user, resulting in a high quality product for the end user.

CUSTOMER CAREIn 2012, it was announced by the president of NBP that over 1,200 branches all over the countries have been made “online” to improve customer services.

NETWORK MANAGEMENT

Network management refers to:ActivitiesMethodsProcedures and Tools

Electronic Data:

•Using automated methods to access commercial data

•The technological development allows management to use electronic data

•management of information systems and technologies is important for business professionals

ELECTRONIC DATA IN DECISION MAKING

• Information systems play a vital role in the e-business and e-commerce operations, enterprise collaboration and management

• Business management can use information systems in their decision making process

• Decision making can be regarded as an outcome of mental processes leading to the selection of a course of action among several alternatives

• The decision making of Management of National Bank of Pakistan rely on information system resources such as:

People Hardware Software Network resources Data resources

• Identify the purpose of your decision.• Gather information• Identify the principles to judge the

alternatives• Brainstorm and list different possible

choices• Evaluate each choice in terms of its

consequences• Determine the best alternative• Put the decision into action• Evaluate the outcome of your

decision and action steps

DECISION MAKING PROCESS

COMPUTER DEPARTMENT

The National Bank of Pakistan has three types of branches all over Pakistan: Online branches Batch branches Manual branches

ONLINE BRANCHES

The branches are directly linked with central computer AS-400, through wide area networking through fiber optics.

BATCH BRANCHES

1. The branches where all transactions are carried out with the computer base system.

2. Batch branches are using three type of system:

• Branch Back Office (BBO) based on FoxPro, • Branch Automated System based (BAS) on UNIX, • Branch Integrated System (BIS) based on FoxPro

MANUAL BRANCHES

• The branches where all transactions are carried out manually and records are maintained on registers usually stored in big wardrobes.

• Manual branches reports Regional head office regarding their daily transactions.

• Then data from Regional head office goes to head office or to the data entry department.

DATA ENTRY DEPARTMENT

• The next task after receiving the data is to enter that data in to a computer.

• Here, the floppy disk is directly inserted in the computer.

• The program in used is based on “COBOL” language demand “Hash Value” value before opening the floppy for further action.

HEAD OFFICE DATA MANAGEMENT

• When the data entry at data entry department completes and goes to the central computer, now the task of Head Office Karachi DATA management starts

• They consolidate the data of all the 27 regions of the bank, made comprehensive report and present the data to the SBU (Strategic Business Unit) for the ultimate strategy formulation of the bank.