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FINDING YOUR INNER HATCHET MAN
7 WAYS GREAT ENTREPRENEURS FIRE EMPLOYEES
Eric TachibanaProfessional Services, Area Practice Manager for Asia
QUICK SCOPE CHECK
FIRING CIRCUMSTANCE COVERED TODAY?Performance Gaps YESContractual Breaches NORetrenchment NO
GUIDING PRINCIPLE OF FIRINGEveryone is a star in some role
As a manager, your responsibility is to help them in their search for that role
KICK-OFF QUESTIONWhat is the first step in firing well?
0 1
SOURCE WELL
0 1
SOURCE WELL
• What will they be doing in their role? • How will success be measured• What skills will they need in order to
succeed? What do they need coming in, and what can be trained
• What personal qualities will help them excel?• Make objectives SMART• Select the right interviewers and pre-brief
them
0 2
INVEST IN EVALUATION
0 2
INVEST IN EVALUATION
• Be regular• Be honest, explicit, fair, and listen• Stay positive and future focused• Document
Suggestion: I do mine quarterly
0 3
INVEST IN DEVELOPMENT
0 3
INVEST IN DEVELOPMENT
CATEGORY OF WORKERSTARSPOTENTIALSWORK HORSESUNDER ACHIEVERS
0 3
INVEST IN DEVELOPMENT
CATEGORY OF WORKER
% OF YOUR TEAM IN THIS CATEGORY
STARS 10%POTENTIALS 30%WORK HORSES 50%UNDER ACHIEVERS 10%
0 3
INVEST IN DEVELOPMENT
CATEGORY OF WORKER
% OF YOUR TEAM IN THIS CATEGORY
YOUR BUDGET
STARS 10% 50%POTENTIALS 30% 30%WORK HORSES 50% 20%UNDER ACHIEVERS 10% 0%
0 3
INVEST IN DEVELOPMENT
CATEGORY OF WORKER
% OF YOUR TEAM IN THIS CATEGORY
YOUR BUDGET
YOUR TIME
STARS 10% 50% 10%POTENTIALS 30% 30% 50%WORK HORSES 50% 20% 20%UNDER ACHIEVERS 10% 0% 20%
Suggestion: I prune annually
CHECKPOINT ONE!Scribble down one thing you can do differently from tomorrow onwards based on the first 3 rules
1. Source Well2. Invest in Evaluation3. Invest in Development
0 4
PREPARE BEFORE YOU SWING THE AXE
0 4
PREPARE BEFORE YOU SWING
• Know the law• Have your script, FAQ and other materials
(like tissue paper) ready• Know the severance package details• Choose the right environment & day• Ensure security protocols and know walk-out
policy• Rehearse
0 5
BE HONEST & EMPATHETIC
0 5
BE CLEAR, HONEST & EMPATHETIC
• Let the employee have air time, but don’t apologize or back peddle
• Let the employee compose himself/herself• Keep to the plot. Be clear, quick & firm,
it’s not a discussion or argument
CHECKPOINT TWO!Scribble down one thing you can do differently from tomorrow onwards based on the last 2 rules
4. Prepare before you swing the axe5. Be clear, honest and empathetic
0 6
CLEAN UP THE BLOOD
0 6
CLEAN UP THE BLOOD
• Exit interview• Leavers processes• Huh? What happened?
0 7
SETTLE THE SURVIVORS
0 7
SETTLE THE SURVIVORS
• Respect the privacy of individuals, but debrief the team
• De-stress the firing team. Don’t go home and kick your dog!
Even if you know it is coming and you know it is right, it is still traumatic for absolutely
everyone
CHECKPOINT THREE!Scribble down one thing you can do differently from tomorrow onwards based on the last 2 rules
6. Clean up the blood7. Settle the survivors
