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Presentation from a half day workshop on Leading Agile Virtual Teams, covering a range of processes for creating more agile virtual teams, delivered at the LEADit Conference in Melbourne, Australia, 12 August 2014. We employ a series of practices from the Agile Scrum Methodology to help lead virtual teams.
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#LEADit
Korrine Jones, Ian Jones OD Consulting
Agile VirtualITSM Teams
#LEADit
Outline• Retrospective• Case study• Shared vision• Social contract• Stand ups• GROW coaching model• Needs and expectations• Action plan
#LEADit
Research• Micro-businesses to
multinationals
• ITSM, IT, banking, sales, retail, public sector, consulting firms, e-learning providers
#LEADit
Real life lessons• Clear vision, values, roles and processes• Face to face if possible• Manage by outcomes• Relationships and trust• Meet regularly – virtually• Ground rules and protocols• Agree on how to communicate
#LEADit
The case study – Ship-it• Started by two brothers in 1985• Thousands of staff – Australia, New Zealand,
Hong Kong, Singapore• New ITSM team – needs to establish itself• Immature ITSM except Financial, Continuity
and Security Management• Past ITSM has been part time• Interest in Agile, Lean and DevOps
#LEADit
Developing a Shared Vision
Ask your team members:
What is the purpose of our team?
What value do we add?
What is unique about our team?
How do we want to be perceived?
Key words
Mind map
Vision statement
#LEADit
Values and Ground Rules• Leadership
– Model corporate vision and values and these team values• Responsibility and integrity
– Do what you say you’re going to do• Respect
– Acknowledge electronic communication within agreed timeframes• Teamwork
– Connect with other team members regularly• Creativity
– Think outside the square
#LEADit
Social Contract
“a team designed agreement for an aspirational set of values, behaviours and
social norms”
(Dando, 2013)
#LEADit
Scrum slides
Ref: http://www.agileforall.com/intro-to-agile/
#LEADit
#LEADit
Manage by Outcomes
#LEADitSource: Whitmore, J 1993.
#LEADit
Swift Trust
#LEADit
Needs and ExpectationsTrust
Expectations• Regular meetings• Holidays• Fun workplace
Needs• Financial
security• Respect• Belonging
“Trust is fragile – we need to be explicit in our needs, expectations and promises.”
(Source: Hall, V., 2013.)
#LEADit
Replicate water cooler conversations
#LEADit
Summary• Retrospective• Case study• Shared vision• Social contract• Stand ups• GROW coaching model• Needs and expectations• Action plan
#LEADit
Additional Resources
For whitepapers and more information
www.odconsulting.com.au
OD Consulting
odconsultingau