Management strategies and skills

MANAGEMENT STRATEGIES AND SKILLS

“No great manager

or leader

ever fell from heaven,

its learned

not inherited.”

Tom Northup

1. Hierarchy and leadership

-Leadership, management and

authority

-Leadership in nowadays

-Theories about leadership

2. Specific management skills

-Leader building

-Team

-Communication skills

-Types of communication

-Active listening

-Innovation and creativeness

-Time management

3. Special management skills

-Motivation

-Feed back

-Emotional intelligence

-Stress management “Management is doing things right;

leadership is doing the right things”.

Peter Drucker

4. Negociation and conflict resolution skills

-Conflict

-Types of conflict

-Conflict resolution skills

-Negotiation skills

-Emotional selfcontrol

5. Ethics and

management

-Leadership and

professional ethics

-Communicative

and ethical skills

1. HIERARCHY AND LEADERSHIP

“Leadership is the art of ccomplishing

more than the science of management

says is possible.”

Colin Powell

-Leadership: process of social influence in which one person can enlist the aid and support of others in the

accomplishment of a common task.

-Management: process of organization and coordination of the activities of a business in order to achieve

defined objectives.

-Authority: Institutionalized and legal power inherent in a particular job, function, or position that is meant

to enable its holder to successfully carry out his or her responsibilities.

-Leadership in nowadays: Globalisation 2.0, scarcity of strategic resources, demographic shifts, digital

lifestyle & work, individualisation, technological convergence.

1. HIERARCHY AND LEADERSHIP

“He who has never learned

to obey

cannot be

a good commander.”

Aristotle

Theories about leadership: trait theories, behavioural theories, contingency theories, transformational

theories.

Types of managers/leader: autocratic, bureaucratic, charismatic, participative, laissez-faire, people-oriented,

servant, task-oriented, transactional, transformational.

2. SPECIFIC MANAGEMENT SKILLS

“To lead people,

walk beside them.”

David Pardey

-Leader building: self-learning, encouraging creativity and contributions, exemplarity, passion,

communication, positive attitude, inspirational motivation, recognition.

-Team: collection of people with a full set of complementary skills required to complete a task, job, or

project.


“Good management is the art

of making problems so interesting

and their solutions so constructive

that everyone wants

to get to work and deal with them.”

Paul Hawkeen

-Communication skills: listening, body language, clarity & concision, friendliness, confidence, empathy,

open-mindedness, respect, feed back, picking the right medium.

-Types of communication: -verbal (linguistic), non-verbal (paralinguistic/vocalics, kinesics, proxemics,

haptics, chronemics); -face-to-face/direct, distant/indirect; -interpersonal, organizational, mass.

-Active listening: comprehending, retaining, responding, tactic, use, overcoming listening barriers.


“One does not discover

new continents

without consenting

to lose sight of the shore.”

André Gide

-Innovation & creativity: new idea, device or process/phenomenon whereby something new is created.

-Time management: Planning, programming, controlling time thieves

3. SPECIAL MANAGEMENT SKILLS

“The only way

to do great work

is to love

what to do.”

Steve Jobs

-Motivation: process that initiates, guides, and maintains goal-oriented behaviors.

-Types: external, internal


“Feed back is a gift.”

Stephen Lundin

-Feed back: evaluative information derived from a reaction or response.

-Types: negative feed back, positive feed back, negative feed forward, positive feed fordward


“For leaders,

the first task in management

has nothing to do with leading others;

step one is poses the challenge

of knowing and managing oneself.”

Daniel Goleman

-Emotional intelligence: ability to monitor one's own and other people's emotions, to discriminate between

different emotions and label them appropriately, and to use emotional information to guide thinking and

behavior.

-Factors: percibing, reasoning, understanding, managing.


“The great weapon

against stress

is our ability to choose

one thought over another.”

William James

-Stress management: prioritize, sort, delegate, remain positive, stay active, organize your enviroment, talk

out tough issues, be honest, reflection, take breaks, control your contact time, work for clarity.


“Peace is not the absence of conflict but

the ability to cope with it.”

Dorothy Thomas

-Conflict: disagreement through which the parties involved perceive a threat to their needs, interests or

concerns.

-Types of conflict: intrapersonal, interpersonal, intragroup, intergroup, strategic/interest, structural,

instrumental, cross-cultural.


“Conflict grows out of

ignorance and suspicion.”

Gordon B. Hinckley

-Conflict resolution skills: accepting conflict, calming agent, listening, analysis, neutral language,

separating person, working together, agreement, focusing on future, avoiding past, creativity, specify,

confidentiality, forgiveness.

-Negotiation skills: goals, trades, alternatives, relationship, expected outcomes, consequences, power,

possible solutions


“Example is leadership.”

Albert Schweitzer

-Emotional selfcontrol: awareness of feelings, keeping a journal, attention to “self talk, awareness of

having a choice.

5. Ethics and management

“We must be the change

we wish to see

in the world.”

Mahatma Gandhi

-Leadership and professional ethics: acting, making decisions and leading ethically

-Ethical leadership requires ethical leaders.

-If leaders are ethical, ethical practices are carried out throughout the organization.

5. Ethics and management

“In matters of style,

swim with the current:

in matters of principle,

stand like a rock.”

Thomas Jefferson

-Communicative and ethical skills:

1-Trustworthiness: reliability, dependability, admit mistakes, true to your word, worthy of confidence.

2-Integrity: keeping promises and commitments, maintenance loyalty to those not present, apologize

sincerely, action with honesty, taking responsibility and cleaning up after mistakes.

3-Relationships with the workforce: creation of a safe, healthy, attractive work environment, treatment

people with dignity and respect, providing fair opportunities, encourage self-development for them.

SUMMING UP

“If your actions inspire others

to dream more, learn more,

do more and become more,

you are a leader.”

John Quincy Adams

THANK YOU!

“Someone who wants to lead the orchestra

must turn his back on the crowd.”

Anonymus

Leadership & Management

Management strategies and skills