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Speaker: Kelly Lake Senior Vice President of Global Strategic Solutions APTARA
Moderator: Lauren Dixon
Associate Editor Chief Learning Officer magazine
More Than Passing Trends: New Critical Success Factors in IT
Systems Training
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Lauren Dixon Associate Editor Chief Learning Officer magazine
More Than Passing Trends: New Cri6cal Success Factors in IT
Systems Training
#CLOwebinar
Kelly Lake Senior Vice President of Global Strategic Solu?ons APTARA
More Than Passing Trends: New Cri6cal Success Factors in IT
Systems Training
More Than Passing Trends: New Cri6cal Success Factors in Systems Training
Kelly F. Lake SVP, Global Strategic Solu?ons
June 9, 2015 at 2 p.m. EDT
Presenters
Introduc6on
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Kelly F. Lake Senior Vice President of Global Strategic Solu?ons APTARA
A well-‐known and widely respected thought leader in the learning and performance industry, Kelly Lake is responsible for driving the strategic direc?on behind Aptara’s Enterprise business. She brings more than 27 years of experience in eLearning technologies, global learning methodology and strategy, mobile learning, social learning, and performance innova?on to Aptara’s Learning and Performance prac?ce. Prior to coming to Aptara, Lake was the vice president of global product development for Monster.com and CEO of WorldLearn, a global eLearning company.
• Overview • Aptara’s Top 10 New Cri?cal Success Factors in System Training
• Plan: Plan once • Design: Know Your Audience, Genera?onal Learning, Mobile • Develop: Mul?ple Modali?es, Performance Improvement • Deliver: Manage Change, Choose a Partner Not a Vendor, Training Con?nuum • Evaluate: Analyze and Measure
• Q&A
12
Agenda -‐ New Cri6cal Success Factors in Systems Training
1. Plan Once • To avoid the most common and costly systems training mistake, plan for
training at the beginning of your systems integra?on project • Making training a priority from the outset minimizes cost and maximizes
outcomes • Par?cipate in the business requirements phase • Plan once, align con?nuously
PLAN
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New Cri6cal Success Factors in Systems Training
2. Know Your Audience • Learning a new way of opera?ng requires a significant ?me commitment • Understand the business and func?onality change and impact on users • Current state of business and future state of performance • Iden?fy each department’s/role’s specific needs and allow sufficient ?me to
design and develop the corresponding training • Proac?vely defining audience-‐specific requirements streamlines every other
phase of systems training
DESIGN
14
New Cri6cal Success Factors in Systems Training
3. Genera6onal Learning • Workforce may comprise of up to five different genera?ons • Each with its own preferences for how informa?on is presented and consumed • Instruc?onal design needs to accommodate these differences • Relevant and meaningful training experiences that engage each genera?on’s
learning style
DESIGN
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New Cri6cal Success Factors in Systems Training
4. Think Mobile • Increase in employee mobility • Organiza?ons are responding, BYOD • Mobile access has become both a learner preference and a produc?vity
necessity • Systems training needs to account for the design and technology implica?ons
of mobile learning • Digital na?ves (and some digital converts) expected delivery method
DESIGN
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New Cri6cal Success Factors in Systems Training
5. Leverage Mul6ple Modali6es • One size does not fit all • Successful Systems Training = Blended Learning • Combine sohware simula?ons, eLearning, instructor-‐led training, live virtual
workshops, and collabora?ve and social learning • Employ different modali?es tac?cally to develop a training plan that addresses
the right audience at the right ?me to achieve the desired outcomes
DEVELOP
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New Cri6cal Success Factors in Systems Training
6. Ensure Performance Improvement • Transla?ng training into learning requires quality content and well-‐?med delivery • Transla?ng training into performance improvement requires correla?ng new system’s
func?onality with business requirements • Drive the “how and why” of the system’s implementa?on for full performance
outcomes • Communica?on of WIIFM is key for performance improvement
DEVELOP
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New Cri6cal Success Factors in Systems Training
7. Manage the Change • Deploying a new system enterprise-‐wide can be disrup?ve and impact
produc?vity • Managing organiza?onal change with effec?ve communica?on is key to
gelng employees to embrace the training • Proac?vely addressing organiza?onal changes in all training approaches
and delivery accelerates user adop?on of the new technology • Understanding the change is key to being the change
DELIVER
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New Cri6cal Success Factors in Systems Training
8. Choose a Partner, Not a Vendor • Training partners that design, develop and/or deploy your systems training
must have a successful proven track record and implementa?on exper?se • Open market with more choices • Innova?ve methodologies must be based on best prac?ces and knowledge of
your industry • Flexibility is key • Mul?-‐year systems training projects are common, be sure that you are
comfortable partnering long term
DELIVER
20
New Cri6cal Success Factors in Systems Training
9. The Training Con6nuum • Successful training does not end when the system goes live • Con?nuous Learning Model • Strategic recurring refresher training is essen?al for maintaining and improving
employees’ skills • Ongoing training mapped to performance gaps yields con?nual performance
improvement
DELIVER
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New Cri6cal Success Factors in Systems Training
10. Analyze and Measure • Systems training is not complete without an evalua?on phase • Tools to measure progress, learner reten?on, knowledge transfer, and ROI • Analyze the training outcomes with established criteria • Measure against defined goals established during the project’s training
requirements phase • Adjust and align training to maximum performance improvement
EVALUATE
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New Cri6cal Success Factors in Systems Training
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Ques6ons and Answers
Contact Informa6on:
Kelly F. Lake Senior Vice Present, Global Strategic Solu?ons
[email protected] m: +1.508. 596.6633
Let me know how I can help you reach your Learning Excellence!
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