What are you hiring for?

Develop Questions (and Answers)

to uncover these skills and behaviors

Progressive Discipline Works Best

TERMINATOR!

Marketing Your Service Desk

Culture Matters

Listen First

Market to Your Team First

Invest in Training and Development

Market to IT Second

FISH! Philosophy

Market to Everyone Else Last

Ice Cream Can Help You Win

Friends and Influence People

Your Calls to Action

Write out your job description

and the questions and answers to the questions

Schedule your weeklies

and your 5 pennies of feedback

Spell out your discipline policyand share it with your

team

Market your successes

to your team, to your department, to your entire

company

• phil@philgerbyshak.com • 414-640-7445• PhilGerb on YOUR

favorite social network