What coaching stances can do for you in Kanban settings

Slide #2016 Michael Mahlberg

Coaching StancesHow they can make a difference in Kanban settings

LKBX 2016

1

http://www.consulting-guild.de
















Michael Mahlberg

2
















Slide #2016 Michael Mahlberg 3


Michael Mahlberg

2 Slide #2016 Michael Mahlberg 4

Photo Credit:Some rights reserved by Bernd Thallerhttps://flic.kr/p/DZmSqm

Photo Credit:Some rights reserved by Marcus Rahm

https://flic.kr/p/gQZqR4

Vienna


Photo Credit:Some rights reserved by Bernd Thallerhttps://flic.kr/p/DZmSqm

Photo Credit:Some rights reserved by mae noelle

https://flic.kr/p/5dJW2C

Photo Credit:

Some rights reserved by Jason Scragz

https://flic.kr/p/DYivH 1967


Photo Credit:Some rights reserved by Staffan Vilcanshttps://flic.kr/p/76kd2M

1982Slide #2016 Michael Mahlberg 7

1985

Photo Credit:Some rights reserved by Sam valadihttps://flic.kr/p/s2T93f


1989


Photo Credit:Some rights reserved by Lothar Monshausenhttps://flic.kr/p/9Ykjpq

1990ies


Photo Credit:Some rights reserved by Stefan Leijonhttps://flic.kr/p/nADSqk

1990ies


Photo Credit:Some rights reserved by Tony Hisgetthttps://flic.kr/p/bfsi6Z

1990ies


















1990iesFunction

Process

Process

Elementary Process

Elementary Process

Elementary Process

Elementary Process

SUBJECT AREA 1

NTT1

NTT2

NTT-A

NTT-B

NTT-D

NTT-C


Photo Credit:Some rights reserved by David Blaikiehttps://flic.kr/p/cYWvfA

~2000


Photo Credit:Some rights reserved by Bob Bobhttps://flic.kr/p/82CsnK ~2003


��15

~2008


~2011


2008



Polving

eadership

roblem

SL


















Back to Topic

















Coaching StancesHow they can make a difference in Kanban settings

LKBX 2016

6

















Caveat:“All Models Are Wrong –

But Some Are Useful”— George E. P. Box

7

















What Kind Of Coach?

8

Photo Credit:Some rights reserved by Emslichterhttps://pixabay.com/en/setra-s6-50-years-coach-collect-1762942/

Photo Credit:Some rights reserved by Airviews Photography

https://flic.kr/p/eaeHLY

Photo Credit:Some rights reserved by keijj44https://pixabay.com/en/baseball-runner-coach-little-

Photo Credit:Some rights reserved by dankueckhttps://flic.kr/p/bg7ita
















http://creativecommons.org/licenses/by/2.0/

https://pixabay.com/en/users/keijj44-2328014/

https://pixabay.com/en/baseball-runner-coach-little-league-1536097/


https://www.flickr.com/photos/kueckfamily/

https://flic.kr/p/bg7ita


XP-Coach

Agile-Coach

Kanban-Coach

Photo Credit:Some rights reserved by MIKI Yoshihitohttps://flic.kr/p/7hNsQ9

















https://www.flickr.com/photos/mujitra/

https://flic.kr/p/7hNsQ9



…partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.

Professional Coaching




















THE COACHING STANCE

• The solution lies within the client

• Coach and client are at an equal level (peers)

• The coach is not the one to find the solution

• The client is the expert for them self

• The coach offers a container without judgement

• Coach and client work with with an open outcome

11

















WHAT OTHER STANCES?

12

Photo Credit:Some rights reserved by Adrian Scottowhttps://flic.kr/p/8fqtzE

















https://www.flickr.com/photos/chodhound/

https://flic.kr/p/8fqtzE


Photo Credit:Some rights reserved by keijj44https://pixabay.com/en/baseball-runner-coach-little-league-1536097/

THE STANCES OF THE SPORTS COACH

13


















14

Sports analogies Inspired by discussions with

Dan Brown

at the #KLR16



















https://twitter.com/kanbandan








































































STANCES OF THE SPORTS-COACH

TellShowTeach

SellTrain

Coach

15

(!)




















TELL

16

Photo Credit:Some rights reserved by suchttps://pixabay.com/en/talk-shout-megaphone-tell-say-man-457540/

















https://pixabay.com/en/users/suc-379056/


SHOW

17

Photo Credit:Some rights reserved by Mojpehttps://pixabay.com/en/mother-son-pointing-ship-sea-1613726/

















https://pixabay.com/en/users/Mojpe-885231/

https://pixabay.com/en/mother-son-pointing-ship-sea-1613726/


TEACH

18

Photo Credit:Some rights reserved by geralthttps://pixabay.com/en/board-classroom-education-school-1523537/

















https://pixabay.com/en/users/geralt-9301/

https://pixabay.com/en/board-classroom-education-school-1523537/


TRAIN

19

Photo Credit:Some rights reserved by Faldrian.https://flic.kr/p/eCKtiv

















https://www.flickr.com/photos/faldrian/

https://flic.kr/p/eCKtiv


SELL

20

Photo Credit:Some rights reserved by Herry Lawfordhttps://flic.kr/p/nUnyWz

















https://www.flickr.com/photos/herry/

https://flic.kr/p/nUnyWz



COACH (!)

21




















Back to Topic

















ONE MORE THING

23

TWOS

















COACHING STANCES

• Coaching ⩯ Professional Coaching

• THE coaching stance (solution lies within the client etc.)

• Coaching ⩯ Sports Coaching

• Several stances for the coach – One of them is similar to the stance the coach assumes in Professional Coaching

24

















∆INTERACTION STANCES

(INCLUDING COACHING)

25

Consulting

Mentoring

Coaching

➙ Delta in knowledge

➙ Delta in experience

➙ Delta in process-mastery (coaching-process)

















Coaching StancesHow can they make a difference in

Kanban settings?

26

✓

















PHASES OF “KANBAN INITIATIVES”

27

















Introducing Sustaining

A personal point of view



































STATIK

SystemsThinkingApproachToIntroducingKanban

30

https://www.linkedin.com/pulse/statik-systems-thinking-approach-implementing-kanban-david-anderson


















STATIK• Understand what makes the service fit for purpose for the customer

• Understand sources of dissatisfaction with the current system

• Analyze demand

• Analyze capability

• Model workflow

• Discover classes of service

• Design the Kanban system

• Socialize the design and negotiate implementation

31



















KANBAN PRACTICES

• Visualize • Limit work in progress• Manage flow• Make policies explicit• Implement feedback loops• Improve collaboratively, evolve experimentally

32



































STAT

IK -

Step

1U

nder

stan

d w

hat m

akes

the

serv

ice

fit fo

r pur

pose

for t

he c

usto

mer

STAT

IK -

Step

2U

nder

stan

d so

urce

s of

diss

atis

fact

ion

with

the

curre

nt s

yste

m

STAT

IK -

Step

3An

alyz

e de

man

d

STAT

IK -

Step

4An

alyz

e ca

pabi

lity

STAT

IK -

Step

5M

odel

wor

kflow

STAT

IK -

Step

6D

isco

ver c

lass

es o

f ser

vice

STAT

IK -

Step

7D

esig

n th

e ka

nban

sys

tem

STAT

IK -

Step

8So

cial

ize

the

desi

gn a

ndne

gotia

te im

plem

enta

tion

Consulting

Mentoring

Coaching

















Introducing Kanban

Coaching

ConsultingMentoring





















































Evolution

[of the underlying system(s)]


















STANCES OF THE SPORTS-COACH

TellShowTeach

SellTrain

Coach

39

(!)




















EVOLVING KANBAN SYSTEMS

40

Tell Show Teach Sell Train Coach

Visualize X X X X X

Limit WIP X X X

Manage flow X X X

Explicit policies X X X X

Feedback loops – X X X

Scientific method – X X X X
















INTERNAL STANCE OF THE COACH

• For example:• Co-active coaching (e.g. H. Kimsey-House et.al)• Systemic coaching (e.g. P.W. Gester)• Solution focused coaching (e.g. Steve de Shazer)• Provocative coaching (e.g. Frank Farelly)

41

















AN EXAMPLE…

• What’s the optimal WIP-Limit?• For what purpose (aka why) do you want to know the

optimal WIP-limit?• How does the optimal WIP-limit affect the system?• How would you recognize that you have found the optimal

WIP-limit• Why should you need a WIP-limit at all?

42

















INTERNAL STANCE OF THE COACHTECHNIQUE OF THE COACH

• For example:• Co-active coaching (e.g. H. Kimsey-House et.al.)• Systemic coaching (e.g. P.W. Gester)• Solution focused coaching (e.g. Steve de Shazer)• Provocative coaching (e.g. Frank Farelly)

43

















INFLICTING COACHING?

44

















It’s not the coach who gets the gold medal!

45

Photo Credit:Some rights reserved by Michael (a.k.a. moik) McCulloughhttps://flic.kr/p/9ECRw3























https://flic.kr/p/9ECRw3








COACHING AGREEMENT

46

Photo Credit:Some rights reserved by jarmolukhttps://pixabay.com/en/document-agreement-documents-sign-428335/

















https://pixabay.com/en/users/jarmoluk-143740/

https://pixabay.com/en/document-agreement-documents-sign-428335/


“It is only possible to coach a client who wants to be coached” Part of the coaching agreement is the client’s commitment to work on their defined goals

Photo Credit:Some rights reserved by Broad Bean Mediahttps://flic.kr/p/dm7ZQ1

















https://www.flickr.com/photos/broadbeanmedia/

https://flic.kr/p/dm7ZQ1


What Kind Of Coach?

48

Photo Credit:Some rights reserved by Emslichterhttps://pixabay.com/en/setra-s6-50-years-coach-collect-1762942/

Photo Credit:Some rights reserved by Airviews Photography

https://flic.kr/p/eaeHLY

Photo Credit:Some rights reserved by keijj44https://pixabay.com/en/baseball-runner-coach-little-
























AGILE COACHING COMPETENCY

49

Agile-Lean Practitioner Professional Coaching

Teaching

Mentoring

Technical Mastery

Business Mastery

Transformation Mastery

Applies Agile practices,lives Agile values Partnering with clients in a

creative process that inspires their personal and professional potential (from ICF)

Facilitating

Source: Agile Coaching Competency Model

http://agilecoachinginstitute.com/agile-coaching-resources/

Instructing others in specific knowledge, skills and perspective

Sharing knowledge, skills &perspectives that foster the personal and professionalgrowth of someone else

Technical expertiseas a software craftsperson

Expert at business-value- driven innovation and productdevelopment

Expertise as an organizational development and change catalyst

A neutral process holder who guides groups through processes that help them come to solutions and make decisions

















COACHING STANCES

TellShowTeach

SellTrain

Coach

50

(!)

The solution lies within the clientThe client is the expert for them selfCoach and client work together on an open outcome

∆ConsultingMentoringCoaching

➙ Delta in knowledge➙ Delta in experience➙ Delta in process-mastery (coaching-process)

















QUESTIONS

51
















THANK YOU VERY MUCH!

52
















CONTACT INFORMATION

53

• If you have questions, don’t hesitate to contact me via e-mail at: [email protected]

• You can also find me on Twitter as MMahlberg

• I sometimes blog on http://agile-aspects.michaelmahlberg.com

• My homepage is http://www.michaelmahlberg.de















mailto:[email protected]?subject=Followup%20Workshop%20Drakenburg%20%23agileBi

http://twitter.com/MMahlberg

http://agile-aspects.michaelmahlberg.com

http://www.michaelmahlberg.de

Leadership & Management

What coaching stances can do for you in Kanban settings