1. e-Z RETURNSProcess returns fast and easy with e-Z Returns on yourAvon.comEASY SIMPLE FAST RELIABLENo forms, no calls, Complete everything Your account balance Track returns everyno faxes online in just a few is updated immediately step of the way simple stepsWith e-Z Returns you can: Identify and select the items you want to return for credit or replacement. Display the pending credit/replacement list and select the items you want credited to your account. Reverse credits and rebill your account for items you were able to sell. Create Shipments when you are ready to ship your returns to Avon. View shipment information and verify status for your returned items. Review a list of items credited to your account. Return large quantities of items that were sent to you in error.4 Easy Steps to e-Z Returns. Access the e-Z Returns page: Click the my account tab on yourAvon.com. Then click e-Z Returns from the left menu, or Process Returns from the manage my account windowe-Z Returns | 02-2010 1

2. e-Z Returns page: The e-Z Returns home page opens in a new window. All the e-Z Returns functions are just a click away in the menu on the left side of the screen. STEP 1: Enter the Return: Click the Credits & Replacements link from the left side menu. Then enter the information to search for the purchases you want to return. You can search by Product Description, Product Number, or Campaign Received. (The example at left uses Product Number.) Once your search information has been entered, click Submit. Enter the quantity and reason for the return. If the item shown is not the one you wish to return, click Try Again If you have more items to return, click Add More Items When you have entered all the items you want to return, click Continue. The items will be listed as Pending Credits/Replacements.e-Z Returns | 02-2010 2

3. In Pending Credits/Replacements you will see all the items you have entered for credit and have the opportunity to Add more items and/or Edit pending items. Select the items you want to submit and click Submit to Avon. STEP 2: Create Your Return Shipment After submitting your pending credit/replacement to Avon, you will have the opportunity to create the return shipment. If you are not ready to pack your items for shipping, you should click create shipment later. You can do this at any time by selecting Create Shipment Ship Returns from the left side menu. If you are ready to pack your items, click Create shipment now, and follow the instructions on the next few screens to specify shipping details and print your shipping label (you have the options of shipping via U.S. Postal Service or UPS).e-Z Returns | 02-2010 3

4. STEP 3: Prepare Your Package Pack your return shipment and attach the shipping label generated by your e-Z Return. STEP 4: Ship to Avon Give package to carrier within 10 days. The carrier will send an e-mail when your package is scanned into their system. Avon will send an e-mail when your return has been processed.Dont submit your order electronically?Try e-Z Returns and enjoy the following benefits: Get credits applied immediately! Prepare your entire shipment online, even print shipping labels! Track your returns and view credit history!e-Z Returns | 02-2010 4

5. FREQUENTLY ASKED QUESTIONSQ: What is e-Z Returns:A: e-Z Returns puts you in control of the returns process. With e-Z Returns, you submit your credit requests to Avon, generate an address label for your return package and ship your package to Avon by your choice of carrier. e-Z Returns also gives you e-mail updates on your package, both in transit and when it is processed in the Springdale Return Goods Center.Q: What are the advantages of using e-Z Returns versus using my order form for returns?A: With e-Z Returns, you can process credits immediately in the campaign and update your account at any time. You can create and print the returns shipment paperwork, select the shipping method that fits your needs, print a shipping label and monitor and track your return shipment. Most importantly, your returns will be processed quicklyand accurately.Q: Who can use e-Z Returns?A: All Representatives can use e-Z Returns.Q: What does it cost to use e-Z Returns?A: The e-Z Returns service is free to Avon Representatives. You only pay for the shipping; and it is billed to your account.Q: How do I access e-Z Returns?A: Log on to yourAvon.com, and choose any of the following methods to link to e-Z Returns: Click on the my account tab, then click e-Z Returns from the left menu Click on the my account tab, then click Process Returns in the Manage My Account window Choose e-Z Returns from the site map Choose e-Z Returns while placing an orderQ: What information do I need to process my credit through e-Z Returns?A: You have three ways to select items from your purchase history for credit: By product description; By product number; By the campaign in which you received the itemQ: Can I process credits and replacements on e-Z Returns?A: Yes.Q: How will I know when my package has been received and processed?A: e-Z Returns will send you two e-mails; one when the transportation vendor scans the return package and another when the package has been processed in the Springdale Return Goods Center. No need to worry anymoreYou will always know where your return shipment is, and you will receive confirmation when its been processed.e-Z Returns | 02-2010 5