5 Simple Ways To Improve Customer Satisfaction

Created by Iorder Cloudhttp://www.iordercloud.com/

Customer Satisfaction Improvement Ways

Waiters are your brand ambassadors

Chefs and staff should work seamlessly

Serve your food to make them drool

Small things go a long wayServing regular customers the

way they deserve

Waiters Are Your Brand Ambassadors

Your waiters are the faces of your brand, serving your customers directly. The most important aspect of customer service is to train your waiters to serve your customers courteously. The best waiters maintain eye contact and smile while talking. Make your clients feel special by giving them personal attention. Listen attentively to their needs, offer suggestions and learn to study customers’ body language so you can determine when they need something and when they want to be left alone.

Further, welcoming and bidding farewell to a customer fondly makes sure that they enter and leave the restaurant feeling good.

Chefs And Staff Should Work Seamlessly

The staff waiting on your customers should work in collaboration with the staff in the kitchen so that orders get delivered on time. The managers and hosts of your restaurant should be available at all times so the customer can know that they are there to reach out to if needed. Your staff should be informed about the specials of the day and availability of menu items. If your customers are not pleased with the food, a manager should instantly go to the table and talk to them. If they are extremely impressed with the quality of the food and want to present their compliments to the chef, your chef should come out and meet the customer personally.

Serve Your Food To Make Them Drool

It is very frustrating when a customer orders a steak well done and receives a steak done average. Orders should always (always) be served accurately. The food should also be served at the right temperatures. Serving hot dishes while they’re smoking and cold drinks chilled can make all the difference. Food tastes best when served at the right temperature.

Small Things Go A Long Way

Giving away a few freebies doesn’t hurt. For example, serving mints or wet tissues after a meal or hot towels before one. If a customer is frowning after eating, offer to serve a complimentary item. Take time to study your customers and your surroundings. Adding a traditional flavour to your service makes your customers feel special. It’ll let them know that you understand their needs and wants.

Serving Regular Customers The Way They Deserve

Let customer relationships evolve over time. If you have a regular customer, your staff should be well-trained to remember their names and greet them in. Further, if the regular client also has a regular menu he or she orders, your staff should politely ask if they’d like the same thing today. It makes customers look up and smile. These small details are what great customer service is all about.

For a list of the best and worst in restaurant customer service, see the Forbes.com’s listing of 2012. Papa John’s and Red Lobster top the list with a score of 83 out of 100. You’ll be surprised to see that big food chains are finding it hard to keep up. When you grow big, it’s hard to look back at the basics. At the core of it all, great customer service starts at the top. Restaurant owners and managers set the trend for the rest of the staff to follow. Make sure you keep a friendly attitude towards all and continuously strive to improve interactions.

Thank You

5 Simple Ways To Improve Customer

Satisfaction

Created by Iorder Cloudhttp://www.iordercloud.com/