7 COMMANDMENTS OF A GREAT CUSTOMER SERVICETHE WOW! EFFECT

Always delight your customers by giving them more than what they expect to get.

STEP INTO THEIR SHOES

Keenly listen to your customers’ demand. Show that you care and ensure them you will find a solution to their queries.

LOVE AT THE FIRST SIGN

From the moment you start talking, make them feel connected. If your customers are comfy, they’ll feel they are in the right place.

DON’T BE A ROBOT – PERSONALIZE!

Engage with your customers by being a human, and not through robotic auto reply mails and acknowledgment calls.

BE POSITIVE IN YOUR LANGUAGE

Words are weapons.

They can as sweet as honey and bitter as gall.

Always use positive words to explain the problems and solutions to your customers.

ACT LIKE A CHAMELEON

Every customer has a different character and sensibilities. Adapt to their moods and work accordingly.

GIVE SOLUTIONS AND NOT EXCUSES

Deliver the solutions on time and avoid making excuses. Dedication is an important virtue of a great customer service.