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#GrowWithArena #GrowWithArena

How Brands Grow in a Digital Age - Nicholas Lovell

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How do brands really grow? How do brands grow in a radically disrupted internet economy? We explore brand growth in today’s digital world, with perspectives from Nicholas Lovell, Lionel Benbassat of Eurostar, and the Arena strategy team.

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Page 1: How Brands Grow in a Digital Age - Nicholas Lovell

#GrowWithArena#GrowWithArena

Page 2: How Brands Grow in a Digital Age - Nicholas Lovell

The CurveNicholas Lovell

Page 3: How Brands Grow in a Digital Age - Nicholas Lovell

How do we make money when everything is going

free?

Page 4: How Brands Grow in a Digital Age - Nicholas Lovell
Page 5: How Brands Grow in a Digital Age - Nicholas Lovell

• “We’ve got to make people start valuing content again”

• “I deserve to be paid for my work”

You can• “You can’t make money from apps”

You can’t

You don’t

Page 6: How Brands Grow in a Digital Age - Nicholas Lovell

You need to earn the right

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Free does not mean no revenues

Page 10: How Brands Grow in a Digital Age - Nicholas Lovell

Flip your thinking

Page 11: How Brands Grow in a Digital Age - Nicholas Lovell

Revenue opportunity

Marketing opportunity

Am

ou

nt

each

pers

on

is w

illin

g t

o p

ay

Page 12: How Brands Grow in a Digital Age - Nicholas Lovell

The Curve

Page 13: How Brands Grow in a Digital Age - Nicholas Lovell

The Curve – in 3 steps• Find an audience• Use technology to figure out what

they value and to talk to them again• Enable superfans

Page 14: How Brands Grow in a Digital Age - Nicholas Lovell

Freeloaders

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Source of revenue

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Word of mouth

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Potential converts

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Gawkers

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Technology• Understand what your audience

values• Earn the right to talk to them again

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Superfans

Page 21: How Brands Grow in a Digital Age - Nicholas Lovell

Let those who love what you do spend lots of

money on things they truly value

Page 22: How Brands Grow in a Digital Age - Nicholas Lovell

Let those who love what you do spend lots of

money on things they truly value

Page 23: How Brands Grow in a Digital Age - Nicholas Lovell

Let those who love what you do spend lots of

money on things they truly value

Page 24: How Brands Grow in a Digital Age - Nicholas Lovell

Let those who love what you do spend lots of

money on things they truly value

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Target: $400,000

Average pledge:$38.28

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An unsurprising distribution

47,946

24,636

1,090

11,530

900 148 100 10 40

10,000

20,000

30,000

40,000

50,000

60,000

$15 $30 $60 $100 $250 $500 $1,000 $5,000 $10,000

Number of pledges

Number of pledges

Page 30: How Brands Grow in a Digital Age - Nicholas Lovell

A very surprising distribution

719,190 739,080

65,400

1,153,000

225,000 74,000

100,000 50,000

40,000 $0

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

$1,400,000

$15 $30 $60 $100 $250 $500 $1,000 $5,000 $10,000

Double Fine Project revenue

Double Fine Project revenue

Page 31: How Brands Grow in a Digital Age - Nicholas Lovell

A very surprising distribution

• Total raised: $3,336,371Pledges Money

>=$250 1.3% 15.4%

>=$1,000 0.1% 6.0%

>=$100 14.7% 51.9%

Page 32: How Brands Grow in a Digital Age - Nicholas Lovell
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Love your superfans

Love everyone inbetween

Love your freeloaders

Page 35: How Brands Grow in a Digital Age - Nicholas Lovell

Thank you

@nicholaslovellwww.nicholaslovell.com