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Presented by: Tom De Ruyck

ISPIM Conference 2015 Budapest

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Presented by:

Tom De Ruyck

Guess some of

my favorite brands

@TOMDERUYCK

Which brand is this?The Boston Consulting Group, 2014

@TOMDERUYCK

Which brand is this?The Boston Consulting Group, 2014

@TOMDERUYCK

@TOMDERUYCK

Which brand is this?Market Realist, 2014

@TOMDERUYCK

@TOMDERUYCK

Robin Chase, 2014

Age Rooms Hotels Countries

4 650,000 192

65 645,000 4400 100

93 610,000 3800 88

44 530,000 4452 92

Which brand is this?

@TOMDERUYCK

@TOMDERUYCK

What do they have in common?

@TOMDERUYCK

Jumping the curve

@TOMDERUYCK

Innovation beyond the product

@TOMDERUYCK

@TOMDERUYCK

Platform for diversity

@TOMDERUYCK

@TOMDERUYCK

and develop a platform for diversity?

What’s in the mix?

How to think beyond the product

@TOMDERUYCK

I D E Aincubation diversity empathy assessment

@TOMDERUYCK

ID Aincubationdiversity assessment

Eempathy

@TOMDERUYCK

Impactmeasurement

#5Eempathy

@TOMDERUYCK

Impactmeasurement

#5empathy

To develop relevant ideas and concepts, companies need to identify with and understand the context, the

emotions and the (unarticulated) needs of their customers.

@TOMDERUYCK

In-sight |’in.sit|

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It is the DNA of your product

@TOMDERUYCK

How to empathize to uncover these insights?

@TOMDERUYCK

You are NOT always your consumer

@TOMDERUYCK

@TOMDERUYCK

I love discovering new neighborhoods in my city. Now that I am a parent I am

rediscovering the city in a new way, but I feel limited in my mobility. I wish their was a quicker way to conquer the city together

with my baby.

Urban parents insight

@TOMDERUYCK

@TOMDERUYCK

Impactmeasurement

#5Ddiversity

@TOMDERUYCK

Impactmeasurement

#5diversity

Generating ideas is the act of connecting experiences and

synthesizing new things. More is better. More diverse is better.

@TOMDERUYCK

In ideation, quantity of ideas leads to quality

@TOMDERUYCK

@TOMDERUYCK

Look outside

your organization

@TOMDERUYCK

@TOMDERUYCK

Impactmeasurement

#5Iincubation

@TOMDERUYCK

Impactmeasurement

#5incubation

As innovation is by nature an iterative process, empathy and

diversity need to be an integral part of the process, not just an ad hoc intervention. Ideas shape in time,

so does collaboration.

@TOMDERUYCK

Ideas shape in time

NPD is an iterative process

@TOMDERUYCK

Akshay Kothari & Ankit Gupta

@TOMDERUYCK

@TOMDERUYCK

@TOMDERUYCK

Impactmeasurement

#5Aassessment

@TOMDERUYCK

It’s not only aboutkilling ideas

@TOMDERUYCK

Context

is gold

@TOMDERUYCK

@TOMDERUYCK

Game of Context

Sample screening

Mission statement

Picture upload

Concept evaluation

@TOMDERUYCK

IDincubationdiversity

4 principles of

Co-creative Innovation

Aassessment

Eempathy

@TOMDERUYCK

THANK YOU!

Tom De Ruyck

Managing PartnerHead of CCBs

[email protected]@TomDeRuyck