Trade Tips: Mastering the Art of Small Talk

Helpful hints for public relations and marketing professionals

By Shannon R. Mouton

6 helpful hints to avoid small talk SNAFUs

The keys to successful small

talk are quite simple.

Six Simple Steps

Ask1

Poignant questions get people talking about themselves – who doesn't love talking about themselves and how important they and their lives are.

Listen2

Ask follow-up questions and refer to the earlier conversations to when following-up later.

Focus3

Be present in the conversation and don't let your mind drift while the person is speaking.

Look4

Convey confidence with eye contact and let the speaker know you're listening and it also makes you memorable when you follow-up.

Nod5

Let the speaker know you are paying attention.

Exit Stage Left6

When the conversation becomes uncomfortable, it's alright to politely disagree with the speaker.

To learn more about McKinney & Associates, visit www.mckpr.com

McKinney & Associates was founded in 1990 with a commitment to social justice that has prevailed for more than 20 years. From the

beginning, McKinney has passionately and skillfully practiced public relations with a conscience for local, national and international

organizations.

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