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© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Optimize Content for an Impactful Customer Journey

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Page 1: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Page 2: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Optimize content for an impactful customer journeyMore Gain, Less Pain

Page 3: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 3

Kirill KronrodSr. Global SEO Manager

Adobe

Page 4: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 4

Optimize content for an impactful customer journey

Create Appealing Content

Seize New Opportunitie

s

Deliver Content

Effectively

Target Content Globally

Page 5: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 5

Create Appealing ContentFocus on Features

Page 6: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Focus on Product Features

Why it matters? Increased searches for Non-

Branded (product features) keywords

65% search demand for Non-branded keywords (35% Branded)

6

Branded KeywordsNon Branded Keywords

Source: Monthly search volume for Document Cloud; Google Keyword Planner

Page 7: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 7

Focus on Product Features

How do you do it? Create quality content to

engage Use videos, PDFs, images Link to related features Specific instructions if relevant Include CTAs

Page 8: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

SEO win: 66% Share of Voice vs competitors 60% increase in rankings on Page 1 in

Google 45% growth in SEO visits

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Focus on Product Features

Impact: Increase in Organic rankings

Impact: Share of Voice vs Competitors

Tips: produce engaging content focused on featuresMore details: http://adobe.ly/1TTjz9y

Source: Share of Voice (total value for all ranking keyword) for Document Cloud, BrightEdge dataLower chart: Rankings in Google on Page 1 (blue), BrightEdge data

Page 9: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 9

Seize New OpportunitiesQuick Answers Tips

Page 10: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 10

Own Google Quick Answers

What is it? New way of presenting content

in Google First appeared Sept’14 Position “0” in search results

Opportunity: Quick Answers in Google

Page 11: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Why is it important? Over 25% of Non-branded keywords are exploratory (“how-to”, “how do I”)

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Own Google Quick Answers

Data: ”Exploratory” Keywords

“How-to” keywords

Other “feature” keywords

Source: Monthly search volume for Document Cloud keywords, Google Search Console data

Page 12: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 12

Own Google Quick Answers

How do you do it? Create quality, engaging

content Videos, PDFs, other supporting

materials Offer a “How to” step-by-step

guide

Implementation: Engaging content

Page 13: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Tips: create content based on “exploratory” keywordsMore details: http://adobe.ly/1podfeS

13

Own Google Quick Answers

SEO win: 90% cumulative “Share of Voice”

vs competitors, four Adobe sites

Impact: ~90% Share of Voice

Source: Share of Voice (total value for all ranking keyword) of Document Cloud keywords, BrightEdge data

Page 14: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 14

Deliver Content EffectivelyUse SEO-friendly CMS

Page 15: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Why does it matter? Improve content performance in Organic Search

How do you do it? Streamlined site structure Keyword-based URLs Page templates with lean, well-structured

code Improved content prominence Scaling globally Mobile-friendly

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Use SEO-friendly CMS

SEO-friendly CMS

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Use SEO-friendly CMS

Impact: Increase in VisitsImpact: Mobile-friendly

Tips: Use SEO-friendly CMS

SEO wins: 307% increase in SEO Visits within a year 287% increase in rankings on Page 1 Ranking on mobile search as well as desktop Great user experience with 47% reduced load

speed

Source: Source: SEO Visits for Document Cloud in UK, 2015, Adobe Analytics dataSource: Rankings on Pages 1-3 in Google; BrightEdge data

Page 17: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 17

Target Content GloballyGeo Targeting Tips

Page 18: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Why is it important?Wrong Geo pages are ranking in regional search engines.

Example: Indian pages in Google UK What Searchers expect: What they see:

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Improve Geo-targeting

Page 19: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

How do you do it? Create XML Sitemaps (HrefLang) Indicate Geo mapping of each

page Submit XML file to Google

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Improve Geo-targeting

Page 20: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

SEO win:

Regional pages ranking in right Google Geo search engines

20

Improve Geo-targeting

Page 21: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

SEO win: SEO visits up 720% SEO revenue up 416% Correct Geo pages ranking

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Improve Geo-targeting

Impact: Improved Search Rankings in GeosImpact: Increase in Visits,

Conversions

Tips: implement for all Geos across web propertiesMore details: http://bit.ly/1QUqTCR

Source: SEO Visits for Document Cloud, 2015, Adobe Analytics dataSource: Ranking in Google UK; BrightEdge

Page 22: Optimize Content for an Impactful Customer Journey

© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 22

Kirill [email protected]

Twitter: @kronrodLinkedin.com/in/

kirillkronrod