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London| 18–21 February Winning PPC Tactics PPC Remarketing with Google Samantha Noble Koozai Marketing Director

Remarketing with Google Analytics - SES London 2013

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Presentation from SES London 2013

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Page 1: Remarketing with Google Analytics - SES London 2013

London| 18–21 February

Winning PPC TacticsPPC Remarketing with Google

Samantha NobleKoozaiMarketing Director

Page 2: Remarketing with Google Analytics - SES London 2013

London| 18–21 February 2013 | #SESLON

@koozai_sam

What You Will Learn

How to kick start your remarketing

How to build targeted lists and audiences

How to optimise your campaigns

Page 3: Remarketing with Google Analytics - SES London 2013

PLUS1 Dashboard

5 Lists & Strategies16 Takeaway Tips

Page 4: Remarketing with Google Analytics - SES London 2013

London| 18–21 February 2013 | #SESLON

Did You Know?

Page 5: Remarketing with Google Analytics - SES London 2013

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20%OF ADWORDS TRAFFIC IS VIA GOOGLE DISPLAY NETWORK

(Source: http://www.wordstream.com/blog/ws/2012/05/15/ipo-facebook-vs-google-display-advertising)

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London| 18–21 February 2013 | #SESLON

@koozai_sam

Why Advertise Like This?

Page 7: Remarketing with Google Analytics - SES London 2013

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@koozai_sam

When You Can Advertise Like This?

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Did You Know?

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RETARGETED CUSTOMERS ARE

MORE LIKELY TO COMPLETE

A PURCHASE

70%(Source: http://www.criteo.com/)

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Page 11: Remarketing with Google Analytics - SES London 2013

ImplementingRemarketing

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@koozai_sam

Why Analytics Over AdWords Code?

Use One Platform

Leverage GA Data

More Flexibility

One Code Change Across Site

Targeted List Building

Audience Number Estimates

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@koozai_sam

The Code

Page 14: Remarketing with Google Analytics - SES London 2013

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Updating With Ease

Page 15: Remarketing with Google Analytics - SES London 2013

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@koozai_sam

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@koozai_sam

Drops in recorded GA traffic Some sites up to 50% drop

GA code blocked by ad blocking software Drops vary across industries

http://kooz.ai/analytics-traffic-drops

Page 17: Remarketing with Google Analytics - SES London 2013

Audiences & Goals

Page 18: Remarketing with Google Analytics - SES London 2013

London| 18–21 February 2013 | #SESLON

@koozai_sam

Campaign Goals

1. Brand Engagement2. Brand Awareness3. Visitor Nurturing4. Cross Sell & Upsell5. Customer Engagement6. Offer Promotion

Page 19: Remarketing with Google Analytics - SES London 2013

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@koozai_sam

The Pre-Defined Lists

Specific PageAll Visitors

Specific Section Goal Completions

Page 20: Remarketing with Google Analytics - SES London 2013

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Custom Built List Examples

Location Specific

Medium

Traffic Source

Revenue Generated

Operating System

Visit Duration

Page 21: Remarketing with Google Analytics - SES London 2013

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@koozai_sam

Combination List Examples

Started Checkout

> Left the Site

Viewed Product > Did Not Convert

Added Product to Basket > Left the Checkout

Viewed Blog > Did Not View Service Page

Best practice: Build combination lists in AdWords using Analytics lists

Page 22: Remarketing with Google Analytics - SES London 2013

Optimisation Tips

Page 23: Remarketing with Google Analytics - SES London 2013

London| 18–21 February 2013 | #SESLON

@koozai_sam

The Process

Decide on Goal

Build Targeted

Audiences

Create Quality Ads

Start Campaigns

Monitor and Optimise

On-going Refinement

Page 24: Remarketing with Google Analytics - SES London 2013

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Top Optimisation Tips

Monitor automatic placements

Watch Display Lost IS (Rank)

Test different ad sizes & types

Split test destination URLs

Add negative placements

Increase bids to improve

Pause poorest performer

Use the dimensions tab to track

Page 25: Remarketing with Google Analytics - SES London 2013

London| 18–21 February 2013 | #SESLON

Top Optimisation Tips

Get highly targeted with lists

What is the end goal?

Create multiple campaigns

Create relevant & eye catching ads

More targeted =

More conversions

Think about this before you start

More targeted management

Send out subliminal messages

Page 26: Remarketing with Google Analytics - SES London 2013

5 Lists & Strategies

Page 27: Remarketing with Google Analytics - SES London 2013

London| 18–21 February 2013 | #SESLON

@koozai_sam

Visit Duration > 10 Minutes Visitor Nurturing

Campaign

Enticing visitors back into your site

Ad reinforces the brand and an offer

Example - SEOmoz

Page 28: Remarketing with Google Analytics - SES London 2013

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@koozai_sam

Visit Duration > 10 Minutes

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@koozai_sam

Left Basket 10+ Days Ago Customer Offer

Campaign

Pre-qualified visitors, interested in purchasing – entice with an offer

Point to dedicated landing page

Example – ASDA, Butlins, Radisson Blu Hotel

Page 30: Remarketing with Google Analytics - SES London 2013

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Left Basket 10+ Days Ago

Page 31: Remarketing with Google Analytics - SES London 2013

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@koozai_sam

Product & Basket Viewed Subliminal Message

Campaign

Highlight specific products or services viewed

Example – Amazon

Page 32: Remarketing with Google Analytics - SES London 2013

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Product & Basket Viewed

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@koozai_sam

Page Viewed for 2+ Minutes

Product or Service Promotion Campaign

For pages engaged with for more than two minutes

Example – Booking.com

Page 34: Remarketing with Google Analytics - SES London 2013

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@koozai_sam

Page Viewed for 2+ Minutes

Page 35: Remarketing with Google Analytics - SES London 2013

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@koozai_sam

Converted 50 Days Ago

Cross Sell or Upsell Campaign

After a visitor has converted, entice them back to the site to purchase again

Example – Late Rooms

Page 36: Remarketing with Google Analytics - SES London 2013

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Converted 50 Days Ago

Page 37: Remarketing with Google Analytics - SES London 2013

Remarketing Dashboard

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Remarketing Dashboard

http://kooz.ai/remarketing-dashboard

Page 39: Remarketing with Google Analytics - SES London 2013

16 Final Tips

Page 40: Remarketing with Google Analytics - SES London 2013

London| 18–21 February 2013 | #SESLON

@koozai_sam

Only run one piece of code, preferably Analytics

Update Privacy Policy to include cookies

Select the right profile, one that excludes internal

Get a naming strategy in place, once set you can’t change

Set membership duration at 540 days

Get at least 100 people in the list before you start

Custom combinations to be created in AdWords

Entice visitors back with offers

Page 41: Remarketing with Google Analytics - SES London 2013

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@koozai_sam

Create separate campaigns per target audience/ad

Expect to see a low CTR but high Conversion Rate

Send ads to dedicated and well optimised landing pages

Continuously refine sites showing your ads

Update the Frequency Capping in AdWords

Think about running specific adverts for mobile users

Watch any traffic drops if using default GA code

Get the code added to your site today!

Page 42: Remarketing with Google Analytics - SES London 2013

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@koozai_sam

Who Does Google Think You Are?Who Does

Google Think I Am?

http://www.google.com/ads/preferences/

Page 43: Remarketing with Google Analytics - SES London 2013

London| 18–21 February 2013 | #SESLON

QUESTIONS?

@[email protected] 453 1234

Page 44: Remarketing with Google Analytics - SES London 2013

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@koozai_sam

Image Credits Slide 15 -

http://www.istockphoto.com/stock-photo-1376675-my-privacy-02.php?st=15a4339

Slide 16 - http://www.istockphoto.com/stock-photo-16696389-flat-line-alert-on-heart-monitor.php?st=282f069

Slide 18 - http://www.istockphoto.com/stock-photo-5641082-write-right-here.php?st=d8abee4

Slide 23 - http://www.istockphoto.com/stock-photo-21184088-production-line.php?st=d32f211

Slide 42 - http://www.istockphoto.com/stock-photo-2755371-baby-expressions.php?st=16c0af9