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IDEA GENERATION LAB ICT tools and communication strategies for tourism ISTITUTO TECNICO CARLO ANTONIO PILATI 13 FEBBRAIO 2014 Marco Lorenzi Project Manager Business and Innovation Area – Tourism and Culture @marcolorenzi

TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

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Page 1: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

IDEA GENERATION LABICT tools and communication strategies

for tourism

ISTITUTO TECNICO CARLO ANTONIO PILATI

13 FEBBRAIO 2014

Marco LorenziProject ManagerBusiness and Innovation Area – Tourism and Culture@marcolorenzi

Page 2: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

WAIT.Tourism and culture in Trentino.

What are we talking about?

Page 3: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Assets

WELL…Mountains, of course!

(but not only)

Page 4: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Assets

Page 5: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Communication channels.Once upon a time...

Page 6: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

ICT

Page 7: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Communication has changed.And it keeps changing.

Page 8: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

The web

Page 9: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

The social web

Page 10: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

New tools

Page 11: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Case studies

Mountains, communication and ICT. Which destination

do you think is the best in this?

Page 12: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Case studies

Page 13: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Case studies

Page 14: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Swiss Mountain Cleaners (2009)

Page 15: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Swiss Mountain Cleaners (2009)

«We do everythingfor the perfect holiday»

Page 16: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Swiss Cities (2011)

Page 17: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Swiss Cities (2011)

«More than just mountains»

Page 18: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Sebi and Paul

http://letargo.myswitzerland.com/

Page 19: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Obermutten (2011)

Page 20: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Obermutten (2014)

Page 21: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

The 5 steps

DREAMSEARCH

BOOK

EXPERIENCE

SHARE

Page 22: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Digital services for the tourists

Page 23: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

UGC (User Generated Content): telling personal stories

Page 24: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

UGC (User Generated Content): sharing experiences

Page 25: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

UGC (User Generated Content): sharing knowledge

Page 26: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

UGC (User Generated Content): sharing preferences and tips

Page 27: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Tourists’ experienceis the point.

Let’s enhance it!

Page 28: TP@School - IDEA GENERATION LAB: ICT tools and communication strategies for tourism

Thank you!