The Future Of On-Demand Services (Semil Shah)

THE FUTURE OF ON-DEMANDT H E O N - D E M A N D C O N F E R E N C E

M A Y 1 9 , 2 0 1 5 | S A N F R A N C I S C O

@semil

Monday, May 18, 15

ON-DEMAND: A QUICK OVERVIEW

YESTERDAY

PigeonsTelegramsTelephones

GoogleMobile Apps

TOMORROW

VoiceDevicesBeacons

MessagingAnticipatoryPoint of SaleMobile APIs

“demandgeneration”

@semilMonday, May 18, 15

ON-DEMAND: THEORY OF CALL AVOIDANCE

Google search stillrequired a phone call...

Now apps make it sowe don’t have to call anyone.

API calls replace phone calls.

No wonder it works!


ON-DEMAND: VOICE INPUT

“We need an Uber to head to the movies.”Amazon Echo


ON-DEMAND: DEVICE INPUT

Amazon Dash ButtonImagine an Uber button near your front door...


ON-DEMAND: KEYCHAIN?

This is the next “wearable” I want to see...


ON-DEMAND: WATCH INPUT


ON-DEMAND: THE OLD IS NEW

@semil@semilMonday, May 18, 15

ON-DEMAND TRIGGERS: LOCATION

Imagine Uber beacons (by Estimote) in building lobbies...


ON-DEMAND TRIGGERS: MOTION

Imagine Uber anticipating a request based on your movement...


ON-DEMAND TRIGGERS: POINT OF SALE

Imagine Uber anticipating a request via Apple Pay...


ON-DEMAND, VIA MESSAGING

FB Messenger & Whatsapp are the new mobile browsers


ON-DEMAND, VIA SMS

Texting provides a new channel for apps, search....


ON-DEMAND, VIA SLACK

Slack seems so pervasive, I just assume one can do anything with it...


ON-DEMAND: MOBILE APIS

Uber works with Button to help spread APIs across apps....


BRANDS, ON-DEMAND

Sign up audiondemand.com for priority in SF


NEW CUSTOMERS: BUSINESS

Boomtown offers on-demand tech support to businesses...@semil

Monday, May 18, 15

NEW TYPES OF CUSTOMERSNEW ISSUES

• Will we have new types of on-demand customers?

• ...such as, for healthcare?

• ...or, for government services?

• While, new delivery platforms/APIs emerge...

• And, the industry ponders consolidation, wrestles with worker rights, and grinds to improve unit economics.


THANK YOU!
