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Christopher Stone's presentation on High performing public services. Australia has one of the most efficient public services by world standards despite the rhetoric. However as Chris points out there is always room for improvement.
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High Performing Public ServicesChristopher StoneCentre for Policy Development
CPD – Public Sector Research Programhttp://cpd.org.au
Outline• ‘Death by a thousand cuts’ recommendations• Measuring public sector performance• Innovation• Responsibility structures
‘Death by a thousand cuts’• Five recommendations:– Use alternatives to across-the-board cuts– Target factors that reduce engagement– Improve attractiveness of public service jobs– Remove regional conditions disparity– Encourage innovation
A high performing public service
Other Comparisons• e.g. European Central Bank (2005) Public
Sector Efficiency: An International comparison
Side Note: Efficiency Research• False Economies Part 1: Decoding efficiency• False Economies Part 2: Doing less with less
Innovation• From ‘Death by a thousand cuts’:– A case of supported public sector innovation– Adversity ≠ Innovation– Lack of resources most frequent problem– Middle management & frontline staff
• Further research:– Overly risk averse public service?– Drivers– Solutions
Responsibility Structures• AcCOUNTability?• Measurement and limitations; trust• Arm’s length government?