ACCOUNTABILITY AND COMMITMENT

July 12 2016

5 DYSFUNCTIONS OF A TEAM

WHAT DOES COMMITMENT MEAN? Commitment as defined by Merriam Webster Dictionary: a promise to do or give something a promise to be loyal to someone or something the attitude of someone who works very hard to do or

support something Others:

The state or quality of being dedicated to a cause, activity

A pledge or undertaking An engagement or obligation that restricts freedom of

action

HAS THIS HAPPENED TO YOU? Being asked to “commit” to the delivery of a list of

specific stories rather than a goal Someone else estimating your work for you

“A commitment is something that I offer you. A mandate is something you impose on me. Not the same thing.” Kent Beck (4/2/2014)

MORE ON COMMITMENT Commitment ignites action

Commitment without action is not really commitment Commitment is persistence with a purpose. Commit to what is necessary to achieve goals. Commitments are things that you say you will do and

people TRUST you to do Commitment is knowing what you want to achieve,

developing a plan to do it and following through with actions.

When you keep or exceed commitments, you build a foundation for success and future growth.

WHAT ABOUT COMPLAINING? “Behind every complaint is an idea, belief or a value that

a person is committed to.”

Can be considered as a creative act (thought pattern) Arise from frustration About something someone cares about

OTHER REASONS PEOPLE COMPLAIN A conversation starter Gaining or deflecting attention

Buys time Dwell on what’s not working Belief of helplessness, not empowered, not in a position to

make a difference, that there is no solution Habit forming

Limits possibilities and outcomes

HOW DO WE MOVE FROM COMPLAINTS TO COMMITMENT? Ask powerful ?’s

How is this a problem? / In what way is this affecting you? How does it make you feel? If this were not a problem, how would things be different? If this problem were to be resolved immediately, how would it

impact you? ?’s to help empower

Describe what the ideal situation would be for you? What will the outcome do for you? What role can you play in making this happen? What actions

can you take? How will this solution make you feel? How do you feel now about your initial problem?

HOW DO WE COMMIT TO COMMITMENT? Choose your commitments wisely. Document and track your commitments. Communicate commitments. Ask powerful ?’s Open and Honest communication. TRUST Affirmations Exercise

YOU HAVE COMMITTED. NOW ARE YOU ACCOUNTABLE? Accountability as defined by the Merriam Webster

Dictionary: Obligation or willingness to accept responsibility or to

account for one’s actions In accepting responsibility you make yourself accountable

for those commitments you are willing to make. Requires shared intention, responsibility, ownership and

commitment to action

Can be depended on Meet goals committed to Deliver action and results Hold true to own decisions Have ownership

ACCOUNTABLE AND RESPONSIBLE Being Accountable + Being Responsible = Trust

When we hold ourselves accountable: Feel empowered and satisfied Aware of potential Confident and strong True to ourselves Reduces negativity Personal responsibility for actions and results

Instead of holding people accountable, we should believe in the team/or individual to choose accountability

RESPONSIBILITY LADDER

HOW TO HELP WITH ACCOUNTABILITY Powerful ?’s

What is in your way? How do you feel if you are committed and accountable? What are the actions you intend to take? Would you like me to hold you accountable? What support can help in holding yourself accountable?

Stop solving or taking problems Your problem is NOT my problem

Grow capabilities and distribute responsibility By sharing responsibility, risks and rewards people can get

past worry of failure and embarrassment Increase engagement

TEAM BREAKDOWN Inattention to Results

When a team has broken down and is working in silos, own needs start to supersede team needs

Team loses Users lose

Trust + Conflict + Commitment + Accountability + Results

TO CLOSE Commitment requires a clear understanding of what

needs to be done and a willingness to do whatever it takes to succeed.

Accountability provides a sense of importance, and it is rewarding to see that our actions make a difference.

Commitment plus Accountability ~ Formula for unstoppable success.

THANK YOU FOR ATTENDING!