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Agenda
• 1-ten commandments of positive relationships.
• 2-Communication barriers.
• 3-body language.
• 3- Listening skills
• 4-Johari window .
• 5-presentation skills.
• 6-email-writing-skills
The ten commandments of positive relationships
• 1-speak to people.
• 2-smile at people.
• 3-call people by name.
• 4-be friendly and helpful.
• 5-be cordial.
• 6-be interested.
• 7-be generous .
• 8-be considerate.
• 9-be alert to give service.
• 10-add to this good sense of humor
Confidence builders
• 1-eye contact.
• 2-listening more than speaking
• 3-answering question in a a short
• 4-offerning firm
• 5-presenting your professionally
• 6-being sensitive
Listening skills
•1. BE FULLY IN THE MOMENT.
•2- PUT YOURSELF IN THEIR SHOES.
•3- PICK UP KEY POINTS AND LET THE SPEAKER KNOW YOU DID.
•4. PRACTICE ACTIVE LISTENING.
•5. DEVELOP CURIOSITY, AN OPEN MIND, AND A DESIRE FOR CONTINUOUS GROWTH.
six thing people determine fram your appearance
•Education level
•Social position
•Success
•Moral character
•Trust worthiness
Target letter
•1- the situation .
•2-the idea.
•3-how it works.
•4-the key benefits.
•5-the nexrt step.
Linked in :-Muhamed reda
Slideshare:-Mohamed reda
Facebok :-Muhamed reda
Email :- [email protected]
Website :-www.elpop.com
Mob :-01003855363
Contact me