2. Communication 2 Process of exchanging information Importance
of Communication Basic comptence every employer looks for
Succesfull job performance Conflict management and problem
solving
3. Types of Communication 3
4. Types contd.. 4 Verbal Oral Written E-Mail IM / Chat
Non-Verbal Expressions Gestures Behavior Body language
5. Chat Etiquettes 5 Yes Respect other persons time Give time
to respond Attention One step at a time No Capital letters AFK,
HTH,TTYL,BYKT,BBFN Hello how are you doing! Smileys
6. E-Mail Etiquettes 6 Yes Subject line Common Courtesy
Signature line One step at a time Proof read Email address addition
at the end No Reply All !!!! Humor bcc
7. 7 E-Mail Etiquettes To: field for those who you would like a
response from CC: field for those who you would like a response
from Bcc: copies to others as a way of talking behind someone's
back is inconsiderate. Take the time to review each email before
clicking Send to ensure your message is clear and you are relaying
the tone that you desire. Refrain from sending jokes, forwards or
chain letters using company mail id Always zip/Compress large
attachments Again, no all caps
8. 8 Presentations Yes Embedded Videos Keep it simple Automate
animations One step at a time No Too many colors Reveal everything
at once Cute, funky fonts Whole talk on the slide Too many sounds
and animations
9. 9 Miscommunications How it happens? Misinterpretation of
instructions Assumptions No Probing Lack of attention How to avoid?
Active listening Avoid Cross talking Take responsibility Discuss
expectations
10. Truly competitive companies are looking for visionary,
customized application development beyond their wildest dreams.
Doubledareus..WeLoveachallenge. Thank You!
