Embed Size (px)
Citation preview
JBoye14, Aarhus 6th November 2014
SharePoint governance
- How to make SharePoint a member of your team
Who,where and what the f***
• Southern region i Denmark
• Delivering healthcare to 1,2 million people
• 26.000 emplyees
• Aprox 3 billion euro budget
• 17 hospitals
06-11-2014
3
4
Who,where and what the f***
• SharePoint run by centralized IT – Regional IT
• Every hospital have a local IT dept.
• The core SharePoint team is 3 persons– Product manager
– Technician/architect
– Back up technician and 2. level supporter
• Decentralized governance model
06-11-2014
5
Who,where and what the f***
• Who am I?
– Product manager IT
– Used to be a web consultant
– Know IT and Communication
– 10 year+ experience with web and intranet
06-11-2014
6
So… governance?
• From Wikipedia:
• Governance refers to "all processes of governing, whether
undertaken by a government, market or network, whether
over a family, tribe, formal or informal organization or
territory and whether through laws, norms, power or
language.“
7
06-11-2014
So… governance?
• We have governance, whether we like it or not!
• It might be poor or it might be brilliant
• BUT you cannot have a organisation without governance
– There will be chaos and the organisation will cease to exist.
8
06-11-2014
So… governance?
• Parallel to a family house
– Family
– House
– House rules
– Life philosophy
– Principles
9
06-11-2014
So… governance?
• Governance in a large organisation isn’t that much different
– Strategy
– Visions
– Tactics
– Plans to execute
10
06-11-2014
So… governance?
• 3 perspectives on governance
– Strategical governance
• Why?
• Strategy, vision, business goals/wants/needs, budget, ownership
– Structural governance
• Who, where, when, what?
• Agreements, vendor management, governance models, infrastrucural
management, farm management
– Tactical governance
• ”House rules”
• Specific settings in SharePoint, user management, editor
control/support
11
06-11-2014
CASA model for management
• Everybody wants models
• CASA, a model for strategical governance12
06-11-2014
CASA
CASA
Help desk
Product manage
mentFora Users
System owner
RegionalIT
Vendor
Super userKey account
manager
StrategyBusiness needsDecisionmaking
Use the systemKnowledge sharering
InspirationCommon solutions
DialogCoordinated solutions
PlanningCoordinating tasks
BudgetVendor handling
Facilitate anchorageRoadmaps
Facilitate education
1st levelsupport
SupportService
OperationDevelopment
1st level support
2nd level supportOperation
Operation related support
Hospitals customercontact
CASAHow does the model apply to our SharePoint
• Our 1st level support on SharePoint has been decentralized for the past 3 years
• High focus on ownership
• The fora is not yet up and running as we would like to
• Our Help desk – reroute all contact by default to 2nd level support.
The how we did it case – Region of Southern Denmark
16
06-11-2014
The how we did it case – Region of Southern Denmark
• 3 years ago
• SharePoint in a very poor state
• No management, no ownership, just a server some where in
IT
• Plenty of users
17
06-11-2014
The how we did it case – Region of Southern Denmark
• We applied management
• Redesigned basic infrastructure
• Had dialog with teams leading the building of our new
hospitals
• They had specific business needs for cooperation with
architects, vendors, budget control etc.
• We designed a specific solution for them
• Found ownership in CFO, the link was budget control and
management – business needs.
18
06-11-2014
The how we did it case – Region of Southern Denmark
• We launched SharePoint 2010 with the solutions for teams
handling the building of our hospitals
• General infrastructural update of the platform, giving us the
opportunity to provide project sites(team sites) for other
projects in general
• Today we have aprox 500 SharePoint sites mainly for
projects in the region.
19
06-11-2014
The how we did it case – Region of Southern Denmark
• 3 things that I think we did right was
20
06-11-2014
Anchoring
ownership
GovernanceStandard
The how we did it case – Region of Southern Denmark
• Standard SharePoint
– The past 3 years we have not applied costum solutiuons to
SharePoint.
– SharePoint is used for projects, management and research
– Standard sites means out of the box sites.
– Standard also means Standard CAL
21
06-11-2014
The how we did it case – Region of Southern Denmark
• Ownership has evolved over time
– In beginning the CFO was reluctant
– Now he’s playing his part as a valuable partner in delivering
SharePoint to our organisation
• Governance
– With a strict focus on structural governance we managed to
protect our platform and for the past 3 years we have had 15 min
of unforeseen downtime. It was all over within 30 min. from
problem occurred to solved.
22
06-11-2014
The how we did it case – Region of Southern Denmark
• Challenges ahead
– Upgrade to SharePoint 2013
– Hosting an intranet alongside providing standard sites
– Support model
• Handling 1st level support
– Handling sensitive data on the same platform we have custom
solutions.
– Social … is it the new black? (…or is it just organge)
23
06-11-2014
A part of your team
• Where SharePoint become a member of your
team– Strategical governance
– Structural governance
– NOT house rules!
– Anchorage of ownership
– Focus on delivering business value
06-11-2014
24
Contact
• Søren Ahlers-Jensen
– E-mail: [email protected]
– Phone: +45 29 2018 62
– Twitter: @AhlersJensen 25
06-11-2014
Thx
26
06-11-2014
