- 1. PRESENTATIONONINTERPERSONAL BEHAVIOURSubmitted To: Submitted
By:Mrs. Monika Sharma Palak GuptaAstt. Prof. (MBA) MBA-HR
(2ND)R.NO. 01213014
2. Interpersonal Behavior {IPB} IPB is the study of ones own
perception, knowledge, attitude & motivation and how these
affect onesbehavior to the self & with others. It is
characterized mainly by 3 factors Communication skill : Knowledge /
literacy / intelligence Listening skill Verbal skill Active
listening/feedback 3. {continue} Emotional intelligence : Self
awareness Emotional maturity Social skill : Good eye contact Body
language Empathy/understanding & assimilating ability 4. Types
Of Interpersonal Behaviour 5. Understanding
InterpersonalBehaviourBehavioral scientists recommend the use of
Johari Window &Transactional Analysis(TA). JOHARI WINDOW:JW is
a psychological too created by Joseph Luft & HarryInghamin 1955
in u.s. It helps people to understand their betterinterpersonal
relations & communication Luft and Ingham calledtheir
JohariWindow model 'Johari' after combining their firstnames, Joe
and Harry. In early publications the word appears as'JoHari'. 6.
What actually Model Represents: The Johari Window model is also
referred to as a'disclosure/feedback model of self awareness', and
by somepeople an 'information processing tool'. The Johari Window
actually represents information - feelings,experience, views,
attitudes, skills, intentions, motivation, etc -within or about a
person - in relation to their group, from fourperspectives.Johari
window four quadrants:1. what is known by the person about
him/herself and is also knownby others - open area, open self, free
area, free self, or 'the arena.2. what is unknown by the person
about him/herself but which othersknow - blind area, blind self, or
'blindspot.3. what the person knows about him/herself that others
do not know -hidden area, hidden self, avoided area, avoided self
or 'facade.4. what is unknown by the person about him/herself and
is alsounknown by others - unknown area or unknown self. 7.
Transactional AnalysisWhen two people interact witheach other, they
engage in socialtransactions, in which one personresponds to the
other. Study ofsuch Social Transactions iscalled Transactional
Analysis.What is a Transaction?A Transaction is an exchange of
twostrokes between two people. The firststroke is called Stimulus,
the second iscalled the Response. 8. TYPE OF TRANSACTIONS1.
COMPLEMENTARY2. NON-COMPLEMENTARYTo understand Transactional
Analysis we must firstunderstand EGO STATES:EGO STATES:Within each
human being, several human beings are existing atthe same time,
depending upon how the person is behaving at anygiven time.1.
Parent Ego State Set of thoughts, feelings,and behaviours
learntfrom parents or other care takers. This pertains to
behaviors,thoughts and feelings copied from parentsNurturing Parent
Soft, loving and permission giving 9. PWhile in the parent ego
state,people treat others likechildren.Critical Parent:This is a
role where people becomesauthoritative; caring; controlling; and
sometimesbossy.A) PARENT-PARENT TRANSACTIONStimulus: Her duty is at
home with children.Response: She has no sense of dutyP PAACC 10.
Adult Ego State Oriented towards current reality andobjectivity
gathering of information. Data processing centre. This is a role of
care, concern, respect,responsibility and maturity. 11. B)
ADULT-ADULT TRANSACTIONS 1. Stimulus: Whats the time? Response:
Exactly 4 pm by my watch.P PAACC 12. Child Ego State Seat of
emotions , thoughts and memoriesfrom childhood. The child ego state
has the liberty of funloving and carefree behaviour. It is a
storehouse of Creativity. It is a set of behaviors, thoughts and
feelingsreplayed from our childhoodThese are permanent recordings
and cant beerased 13. C) CHILD-CHILD TRANSACTIONSP PAACC 14.
Crossed Transactions 15. Ego StatesActing, thinking, feeling like
your parentDealing with current realities, gathering
facts,objectivityActing or feeling like u did when u were child 16.
LIFE POSITIONST.A has four possible life positions:You are O.KI am
O.KYou are O.KYou are O.KI am not O.KI am O.KYou are not O.KI am
not O.KYou are not O.KYou are not O.KIamO.KIamnotO.K 17.
Psychological Positions Mentally healthy position Realistic people;
can solve problems on their own Accepts significance of othersIm
OK, YoureOK Person feels victimized, So victimizes others Blame
others for their miserie criminals extreme: HomicideIm OK,
Yourenot-OK Feel powerless when compare with others Leads them to
withdraw, to experience depression Severe case: suicidalIm
not-OK,Youre OK Lost interest in living Extreme case: suicide or
homicideIm not-OK,Youre not-OK 18. Im O.K.- Youre O.KThis is the
best known expression of thepurpose of Transactional Analysis,
which is:1. To reinforce the position that recognizes the valueand
worth of every person.2. Transactional Analysits regard people as
basicallyO.Kand thus capable of change, growth,andhealthy
interactions. 19. STROKES 20. What are strokes?Stroke is a form of
recognition(social, physical oremotional) that we receive from
people around us.Strokes are of following types: Positive - When
the other person is viewed positively andappreciated in different
ways. Negative - The other person is viewed negatively
andreprimanded for his behavior. Indifference - No attention is
paid to the person eitherpositively or negatively. 21. Script
analysisAcc. To Shakespeare , All the world is a stage. And all
themen and woman are merely players. They have their exitsand their
entrances. Each plays many parts or roles.Role in script analysis
Legitimate roles:- these roles are realisticallyappropriate to the
situation. Illegitimate roles :-the roles are said to be
illegitimate ifthey are used like masks and people use them for
thepurposes of manipulation 22. Time structuringWhenever people get
together in pairs or groups,there are six different ways in which
they can spendtheir time. Eric Berne listed these six modes of
timestructuring as Withdrawal. Rituals. Pastimes. Activities.
Games. Intimacy 23. 1. Withdrawl: When a person withdraws, she may
stay with thegroup physically, but does not transact with
othergroup members. They try to avoid psychological risk of
rejection.2. Rituals Ritual transactions are simple and
stereotyped,complementary transactions, like everyday hellosand
good byes. All children learn the ritual appropriate tin
theirfamily culture. Rituals vary from a simple Hi to
complicatedreligious rituals 24. Structurally, the program for
rituals belong in the parent egostates.Functionally, rituals are
usually performed in Adapted child.Pastimes In pastime, the
participants talkabout something but engage in noaction concerning
it. A frequent clue to pastime isPastime = Past time. Most often
pastimers will discuss onwhat happened in the past. Pastiming
yields mainly positivestrokes, with some negatives. Compared to
rituals, pastimestrokes are more intense andpredictable. 25.
Activities In activity, thecommunication betweenthe group members
isdirected at achieving a goal,not just talking about it. In
activity, people aredirecting their energytowards some
materialoutcomes. We are likely to be inactivity for much of
thetime at our workplace. 26. Games We all play games fromtime to
time. In games, group membersexchange sequence oftransactions and
at the endof it, they both feel bad. All games are replays
ofchildhood strategies thatare no longer appropriateto us as grown
ups. 27. IntimacyIn intimacy, there are no secretmessages.The
social level and psychologicallevels are congruent.This is an
important differencebetween intimacy and games.In intimacy,
feelings expressedare appropriate to finish thesituation.By
contrast, feelings experiencedat the end of a game do nothingto
resolve the situation of theplayers.This is why games are
playedover and over again. 28. Advantages of T.A Improves
Interpersonal Communication Simple to learn Applicable to
Motivation. Helps in Organizational Development. Can be used at
home as well as in office. 29. Thank You
